“I didn't initially have a great experience with Luxury Flooring but have since spoken to Harry who has now provided me with a refund and assured me that they are seeking to improve their refund process. The flooring which did arrived came well packaged and was delivered a lot quicker than expected. I would however recommend phoning your order in and asking for a confirmation of stock if you're in need of a set amount by a set date.”
“Just had the most beautiful herringbone flooring from these guys fitted in my home. Couldn’t be happier from start to finish the customer service was great. Order arrived when expected and has made the bottom floor of my house look like a dream. Will be recommending you to all my friends!”
“Recently had some gorgeous engineered oak fitted in my downstairs and I’m chuffed! The customer service was excellent, it was delivered on time and I’d be happy to order again!”
“Lewis is a star! Just had two very helpful and proactive conversations with Lewis. I needed to order a lot of flooring for the whole ground floor. Initially, I was already impressed by the brilliant turnaround and quality of the flooring samples. Lewis explained more about the qualities of the wood and other things we would need. No hard sell, just honest and helpful. What he was especially good at was calculating the amount of packs I would need and getting the invoice and payment turned around quickly. He was very efficient and polite and deserves full credit. We now have the flooring all paid and booked in for a delivery next week: so far, brilliant..am sure the final results will be amazing and will upload pictures. The old lady we are doing this project for is going to be very happy with the new ground floor refurb. Thanks for all your tireless help.”
“The flooring we ordered is actually anything but luxury. Two planks already damaged, one during installation and one a week after, both over not very much. The floor was delivered a date late but we had luckily built some buffer between delivery and fitting.
We haven’t had a negative experience at all, but I’d say realistically luxury is a bit of an overstatement.”
“Your service was fantastic. My flooring looks beautiful in my home. You answered any questions I had. The fitter was very friendly and professional. I would highly recommend you to a friend and I will use your company in the future.”
“Very pleased with my flooring, looks absolutely beautiful. The free samples I ordered beforehand were also really useful in choosing the flooring. Excellent service and have already recommended to others.”
“An outstanding customer experience. Very helpful stuff, excellent customer services. High Quality products in very competitive price! I will definitely follow and highly recommend Luxury Flooring services.”
“The laminate was quite easy to lay and looks pretty good despite my amateur DIY skills. Only one small issue was that we did not start the job for several weeks and only when we opened some of the packaging did we find some damaged boards. But I think we have plenty to finish the job so hopefully will not be an issue.”
“Very pleased with my new floor! The service from these guys was great- from advice on what and how much to order right through to a smooth delivery plus the flooring was everything they promised it would be. I have no hesitation in recommending them -thanks!”
“I was very happy with my purchase from Luxury Flooring. The gentleman who I dealt with was extremely helpful and friendly. My flooring was delivered without issue and it looks amazing now it's down. I would definitely recommend Luxury Flooring.”
“Having recently decided to have an extension/ eunroom built we had to address the flooring we were advised not to tile a new build at once but to let everything settle for a while. What to do. Then we discovered Luxury Flooring and their many options. We decided upon click type vynil tiles and they are practical and look wonderful, pulling the rooms together. We’ve been using them for almost a year now and I wouldn’t change them. Very happy to recommend.”
“Took some time looking at options and received 5 samples before deciding on solid wood bibury oak flooring. Arrived on the day they said and we fitted it within 2 weeks. Bought the underlay and door fitting for perfect complete job. Scott was really helpful in assisting with the order and answering my questions taking the stress out of ordering.”
“My initial problems with this company have be resolved amicably.
I had a phone call from Harry(Tech Dept), he explained the cause of the problem and sorted it out within 10 minutes. so that was a good result.
Buying a floor online can be a nightmare, where ever you buy it from, my advise is: send for an upto date sample, that way you know exactly what you're buying. 5 stars.”
“Fantastic service and really helpful,
I ran out of flooring and they pulled out all the stops to supply me more so I would have in time for my fitter
Flooring is beautiful and very well made”
“The product was great, complete with all necessary information & additions. It was laid with ease & because of its consistent quality there were no problems in alignment in all aspects. Once down it was excellent & viewed by our friends with envy. Now it has been in use for 6 months it is proving tough & resilient, easy to maintain & is going to keep its good looks for a very long time.”
“Everything was delivered on time and as described. Beautiful colour, hardwearing and at a competitive price. It was useful that we could look at samples first. It fitted together well and was easy to lay.”
“I was delighted with the amtico flooring I got from Luxury Flooring, great service, excellent verbal and email communication, delivery was on time and very helpful. All in all a easy, stress free experience with a great product!”
“I'm an interior designer and have recommended luxury flooring to my clients many, many times. Excellent customer service and a huge range of quality products, what's not to like?”
