Lyca Mobile Reviews

1.4 Rating 885 Reviews

9 %

of reviewers recommend Lyca Mobile

1.4

Based on 885 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Lyca Mobile deliver? How long does Lyca Mobile take to deliver? Does Lyca Mobile deliver on time? How is accuracy and good condition of items delivered by Lyca Mobile?

Returns

Customer Service

How can I contact Lyca Mobile? How quickly does Lyca Mobile resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Lyca Mobile.

About Lyca Mobile:

Europe’s largest MVNO helping over 8 million customers across 14 countries make affordable international calls
Every 4 seconds a new customer joins the Lycamobile family.
We connect over 22 million mobile calls per day, helping you to make affordable high quality international calls.

Visit Website

Phone:

0207 132 0322

Email:

sales@lycamobile.com

Location:

3rd Floor, Walbrook Building, 195 Marsh Wall
London
E14 9SG

Got a Question?

Ask a question regarding Lyca Mobile

What's your name?

What's your email adress?

Lyca has withdrawn my money from my bank without my permission. I have never used Like in my life.

Helpful Report

Asked by Haroon Rashid (3 months ago)

Looks like they are going to run away from tax man with the money customer service very bad so purposely they’re running down the business to

Helpful Report

Asked by Swl (5 months ago)

I have a 3 year sim contract with Tesco. If I bought a Lyca sim for top up only use. Could this ever be viable ?

Helpful Report

Asked by Peter Gray (1 year ago)

@Subaskaran Allirajah, @Kashmir Nijar, @Indraprakash Jegatheesan and @Chris Tooley @Subaskaran Allirajah, @Kashmir Nijar, @Indraprakash Jegatheesan and @Chris Tooley I bought a new sim card/subscription from lycamobile Portugal. As it turns out this was not a new card/phone number but a very recently used one. The previous owner scammed his "friends" and they are trying to contact him by phone. That is my new phone number!! Several months pass communicating back and forth with amongst others Lavanya Janakiraman, Complaints Handler (!!!) resulting in accusations of me being a liar (I can prove my accusations!). There is no compensation from Lycamobile for wrongdoing and/or taking responsibility for fraudulent actions. The suggestions I got were "Don't answer incoming calls (from angry scammed people" or "buy a new (lycamobile) sim card" (Get ripped off twice!). Question: What do you expect us, the customers, to do in such a situation? I do NOT recommend Lycamobile to anyone. You do not get what you pay for, awfully bad customer service and on top of that, I accused them of being a fraudulent company and they didn't even disagree with me! w.h.atisso@hilarious

Helpful Report

Asked by w.h.atisso (1 year ago)

I pay 15 paund bundle they send me SIM cart then I transfer my old lyca to new lyca SIM and they cancelled my bundle no happy customer

Helpful Report

Asked by Mehmet (4 years ago)

hi i have a lyca sim and ai buy uk plan mega to have 20gb.and the problem is the internet .work very slow.is not possible to open google.help .thank you

Helpful Report

Asked by camelia (4 years ago)

i got M bundle with huge call minutes, why money is deducted from my account not my M bundle allowance. When I diail 321 I get answer nil balance. please explain why?

Helpful Report

Asked by kamleshanand (5 years ago)

I am facing exactly the same problem. It's very frustrating

Helpful Report

Answered by Ruby wagh (4 years ago)

I HAVE M BUNDLE AND WHEN I DAIL THE BALANCE OF M BUNDLE I GET ANSWER A NIL BALANCE WHY IS SO

Helpful Report

Asked by KAMLESJ ANAND (5 years ago)