Lyca Mobile Reviews

Name: Lyca Mobile
Address: 3rd Floor, Walbrook Building, 195 Marsh Wall, London
Rating: 1.39

1.4 Rating 887 Reviews

9 %

of reviewers recommend Lyca Mobile

1.4

Based on 887 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Lyca Mobile:

Europe’s largest MVNO helping over 8 million customers across 14 countries make affordable international calls
Every 4 seconds a new customer joins the Lycamobile family.
We connect over 22 million mobile calls per day, helping you to make affordable high quality international calls.

Visit Website

Phone:

0207 132 0322

Email:

sales@lycamobile.com

Location:

3rd Floor, Walbrook Building, 195 Marsh Wall
London
E14 9SG

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Lyca Mobile 1 star review on 12th January 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap, but poor customer service, CS not UK based so communication can be an issue, only available 9-6 Mon-Sat. Unable to move an esim to a different phone as phone damaged - advised to buy another esim and they would transfer - OK then. Then advised transfer to take place in 1 hour - not done, advised it would take 4 hours, not done and closed... Next day advised raised as complaint and would be done, again not completed until 18:20, only 30 hours later than advised and no phone number in meantime.”

Helpful Report

Posted 4 months ago

“I bought 2 SIM cards for my guests coming from another country. The process of buying the cards was rather simple, but then after the activation it turned out that I did not buy the thing that was advertised (the advertisement said bundle of 5GB + 5GB and some calls nationally), but just a plain SIM card, which means that after just a few hours the SIMs had to topped up. So I had to top up the cards several times. And after my guests left, they automatically charged me weekly. I had to call multiple times the Customer service and after I finally got them they (hopefully) made the payments to stop (I’ll see about that next week if I am being charged or not). So never again Lycamobile, not just because of these unclear terms of use and automatic renewals, but also because of the very complicated procedure to activate the SIMs where you have to be a next-level expert to set everything to work properly.”

Helpful Report

Posted 4 months ago

“Customer service is terrible. After a 25-minute wait, the staff are useless, they always ask you to call back in 2 hours because the system is down. They escalated issues to the technical team, who days later sent me a text saying "Your problem is now solved, case closed, this was with no contact or support. The internet keeps cutting out, the signal dropping. A customer service advisor has put the phone down on me, I can safely say that I will be leaving them.”

Helpful Report

Posted 5 months ago

“Although coverage was good, there pay as you go system is not explained effectively to costumers. I had a package with them. I did not chose auto renewal as I needed to pay more and was not certain I would need to use the services. I topped-up towards the end of the month of having the phone and they cut me out of the bundle - without notice, and put me on a non bundle package. The 10 pounds I paid to top up was lost matter of hours internet use was at its highest rate. I guess this is partly my fault for not scrutinise the deal in the first place but communication should be the top priority of a communication company right? Eventually in trying to get an answer the "dedicated customer service advisor" hung up on me.”

Helpful Report

Posted 9 months ago

“Very patchy on/off service and coverage, and weak signal. Sitting on trains even in central London, everyone else doing stuff on their phones....mine? Zero bars and searching. Waste of money.”

Helpful Report

Posted 1 year ago

“Lycamobile believes that Torquay is in Turkey”

Helpful Report

Posted 1 year ago

“Connectivity has been an issue with about 30% of the calls having bad connections. Also, I received 4-5 solicitation calls every day so they seem to sell the numbers to aggressive telemarketers. Not worth the US$60 that I paid for 30 day SIM.”

Helpful Report

Posted 1 year ago

“I have not had any problems with the phone/network service. however, their customer service is useless and cannot solve any problems. My phone is currently turned off although I paid for 4 months of services and should still have 3 months left. I contacted customer services and the agent is completely useless because all she can do it make a report. This is the second time I have paid in advanced and I am unable to use the services. I was told a supervisor will call me in an hour but it has been over 2 hours. I guess I will just continue leaving them negative reviews.”

Helpful Report

Posted 2 years ago

“I am so happy to using Lyca Mobile to call International level. It is only plus point that's Why I give 2 star Other than that Internet is so slow or I will say it's never work. I have 5g phone but when I am using lycamobile I got only 2g or 3g with very slow net so I m very upset for that”

Helpful Report

Posted 2 years ago

“They change the prices all the time and require subscribing to new tariff as previous expire. They don't pick up the phone so it's impossible to get through to cx service as the bundle was chargable but minutes were not applied. Also they have poor signal. Calls drop often so won't recommend to anyone.”

Helpful Report

Posted 9 years ago

“I topped up for 10£. Activated 75 uk bundle and stayed with 2.5£ balance. I topped up again for 10 recived extra 5£ with but spent over 20ppm calling italy. What a shitty operator. They wrote that the itally calls are counted 9ppm but for 35 minutes calls to mobile line i paid 7.5£. Tottaly: 2 x 10£ topup + 5£ free -7.5£ bundle -7.5£ 30 mins call to itally 10£ ballance left It gives 10£ per 30 minutes for itally calls (30ppm). Is it cheap? Do not think so. I think thwy cheats on customers as me.”

Helpful Report

Posted 9 years ago

Lyca Mobile is rated 1.4 based on 887 reviews