“Have been an ebay user since 2004 both as a buyer (mostly) but also as a casual seller. Recent events, one was today, leads me to the opinion that eBay is censoring users by deleting honest and appropriate feedback or not publishing critical and low star reviews.
I tried to review a product several months ago after ebay invited me to. It was one star but the review never got published - CENSORSHIP. Today they removed negative feedback I left for a seller without any notification. When I phoned I got the usual blurb about seller rights and they even tried to imply their action is part of distance selling laws - ridiculous. Again CENSORSHIP just because a seller complained that he didn't like my feedback and that he had refunded me anyway - it's not about the refund but the service and subsequent action of the seller. As buyer we should have access to accurate and appropriate information about the goods and services that are offered for sale on the ebay platform. They used the old excuse that their platform just brings users together - get out of jail (gaol) free for them. It's CENSORSHIP. They were not interested in my views and just quoted policy .................... yep CENSORSHIP.
Will I stay a user, well yes unless they remove me and then I'll be back on here. It seems quite clear that if a seller provides sub standard service or goods so long as they give you your money back they can have feedback deleted - CENSORSHIP. It's not just about getting the money back but about the whole customer experience and if it is poor people need to know and that is waht the feedback system is for. But no you are CENSORED and this is done under the disguise of ebay policy. So I am now very unlikely to leave any feedback for any seller and will instigate my ebay rights the very second the system allows me to.
So ebay stop CENSORING your users. I am actually thinking of contacting my MP as this is in my opinion nothing more that ebay taking away my freedom of speech.”
“Excellent customer service and easy to return/ refund. Being a concierge customers all my returns are free anyways. Compared with market prices they are the cheapest. Also the added bonus of collecting Nectar points with them.”
“I have used this website many times before and have bought a number of items from this site. If I find that a particular product that was sold to me was not as described, very poor in quality and would not do the job that it was bought for then I normally apply for a refund from the seller and I am usually successful in obtaining it. I do not believe in getting ripped off and I am willing to pay a fair price for a quality product.”
“I ordered a a starret protractor from pjs tools on the2nd of April now over two months later I've still not recieved it when I try to complain to Ebay about it they will have nothing to do with it as PayPal has told them there is an issue with payment and I should contact them .If anyone at Ebay looked at my account they would see that I was charged and paid for the item and that I have never been issued a collection code to pick the item up despite months of trying to contact Ebay ,PayPal Royal mail, Parcelforce and the collection point that I nominated I have had not one positive message from any of them apart from telling me to contact the seller who is not in the least interested in any request I make to them regarding this order as they have been paid .They tell me to contact Ebay which as I've already tried to do with no response. Such disgraceful behaviour from Ebay and their bunch of RIP off merchant cronies I cant describe in polite terms my frustration with this company zero customer service from this bunch of clowns”
“eBay what can I say when you got a problem with a seller eBay on very clear and how to deal with it and when you ask them to get involved yes they do so no but they close it after not telling you what the outcome is and if you have had a refund or not or if they've dealt with them or not so be very careful with what you're ordering because it may be selling on the site they take your money and then for some reason they got a problem with the seller so they stop the order the money goes from your account but takes a long time if it goes back in your bank”
“Great company to deal with ,even if you have a problem with buying selling ebay always gives you the most exceptional service . Would recommend to anyone .jd”
“Ebay support fraudsters! Ordered hand sanitiser gel paid £32 it never showed up, but Ebay wouldn't return my money as they believed the seller who simply said they had sent it to my home address. However it was supposed to be sent to an Argos collection centre!!!! It never arrived. Ebay believed the seller and therefore believed that I was untruthful!!
This is a rip off. Ebay are hosting fraudsters, knowingly, and refusing to refund the stolen cash!!
Dont buy from Ebay, I won't use them again. You have been warned . Reverend Jonathan Fox”
