“Your online ordering service is defective. I’ve had trouble in the past. But this time I ordered three items, one for each of three friends. I received confirmation of only two orders, so I called and was told that only two orders had been confirmed. So then I went back online and ordered another item for the person whose order had not apparently gone through. In the end, however, this friend received both the first order, which officially did not exist, and the second order. Something is obviously not working here.”
“Seeing the magazine and all the photos I was expecting premium quality! I paid around $400 including shipping for below-average food! I should have just ordered one item to check out the quality.”
“Although I have not yet had any MacKenzie offerings, the gifts we've sent to loved ones were very much appreciated and enjoyed. Delivery was prompt & well packaged to prevent damage.”
“We order holiday gifts for friends, from Mackenzie, every year and everyone is always so pleased with their gift! We've been the recipient of their smoked salmon for years and it is so delicious - one of the best, if not the best smoked salmon I've had. They have such a variety of items to choose from - and it's such an easy way to give a gift. You can't go wrong by choosing Mackenzie - for yourself or others!”
“I thought I paid for a trundle of Stilton & 2 sides of salmon. My MIL received two doses of salmon & 1/2 wheel of Stilton - which was out of stock when I placed my order. What’s the story?”
“I ordered a variety of potatoes, sides and desserts. Sizes are Stingy and wouldn’t feed the number of people it claims. Won’t order again because too pricy.”
“I sent the order as a gift. The packaging was a bit smooshed upon arrival and the food was okay. Needed a longer heating time than what the directions instructed. Most likely won't order again.”
“I was very impressed with Mackenzie's rapid response when some sort of software issue prevented me from ordering a sale item! Within the day, my order had been confirmed! THAT'S what we call customer service where I'm from... "get it sorted out, now, fret over the details later! Nice job Mackenzie!
Sincerely,
-Richard Rowe
Jacksonville, Illinois”
