MADELEINE Fashion Reviews

2.3 Rating 65 Reviews
29 %
of reviewers recommend MADELEINE Fashion
2.3
Based on 65 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better

Write Your review

Tell us how MADELEINE Fashion made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
MADELEINE Fashion 1 star review on 14th June 2022
Radica
MADELEINE Fashion 1 star review on 14th June 2022
Radica
MADELEINE Fashion 1 star review on 29th November 2021
Carol O'Neill
Anonymous
Anonymous  // 01/01/2019
I have had some nice articles of clothing from Madeleine. Would hate to see them stop trading. I have also bought from Peter Hahn for many years & they have ceased trading with the UK.
Helpful Report
Posted 3 weeks ago
Really disappointing. Used to buy most of my wardrobe from Madeleine . Clothes a lot more expensive now. Hardly any clothes made from cotton or wool Designs not very inspirational. Brochures not so appealing. It is tough for businesses but given the cost of the clothes the brochures etc look as if it is for the cheaper end of the market. Endless dumbing down of standards what a shame.
Helpful Report
Posted 7 months ago
I have been trying for 3 weeks to return a white pair of jeans that are way too short. The other 2 items were fine. I have done everything and cannot get a return label out of them and give them a week each time. Groundhog day - terrible return policy and these clothes are not cheap - paid full price for all 3 times ......big timewaster - you need to know they have issues Cory Beuerle
Helpful Report
Posted 10 months ago
Clothing that is well made and beautiful. A little pricey but worth it. The only issue returns can be difficult as they don’t include invoices with your order and so you need to remember your order number! I love their style!
Helpful Report
Posted 11 months ago
Love their clothes good service always answers the phone no problem on returns.
Helpful Report
Posted 1 year ago
No one answers the phone preferred an item three weeks ago ! Nothing received. Will Never order again from this company !
Helpful Report
Posted 1 year ago
Returning items next to impossible. The DHL in my area said they do not give receipts for receiving a return and did not provide insurance. Then she told me “I’m doing you a favor” by returning the item. 2 jackets, 1 too large the smaller jacket’s linen was sewed improperly so the front pleats didn’t hanged evenly. $800 spent for a loss of $400 and money to spend getting the jackets altered.
Helpful Report
Posted 1 year ago
I like their clothes - although very expensive. I got old catalogues and noticed a difference in prices with the new catalogues. The prices on the same clothes had an increase of 50%. I never had any issue with returns or refunds.
Helpful Report
Posted 1 year ago
They send big bulky catalogues very frequently, sometimes twice a week. The clothes are ugly. I have requested that they stop sending the catalogues multiple times but they just keep coming. How wasteful!!!!
Helpful Report
Posted 1 year ago
Got a jacket, a bit pricey but very classy. I luv it!
Helpful Report
Posted 1 year ago
Order my dress for my daughter’s wedding when I went yesterday to pick up it was a horrible experience. Customer service was horrible. My dress was custom made and they wanted me to pay for alterations. The seamstress took my measurements and the dress was tight. I paid almost 3000 thousand dollars for the dress. The owner promised me to do the alterations but no seamstress was available. The wedding is in two weeks and no help was given. If you are looking for dress do not go to them service is poor.
MADELEINE Fashion 1 star review on 14th June 2022 MADELEINE Fashion 1 star review on 14th June 2022
Helpful Report
Posted 1 year ago
Same problem as others. Returns are very difficult if not impossible.
Helpful Report
Posted 1 year ago
There is total lack of customer support. I need to return an item, it is not the correct size. Contact me with a solution. Jutta von Borg Roth 210 -492-3757
Helpful Report
Posted 1 year ago
customer service is non-existent Terrible!!
Helpful Report
Posted 1 year ago
I ordered a dress and it was all okay, albeit overpriced for the quality. Next time I ordered, all of the items were too large (even though I went by the sizing guide.) Because of their shipping method, I was not able to obtain a return label. I had originally wanted an exchange, but after the inability to return, I just wanted a refund. I had to pay $69 to do a foreign country return. I am still waiting for my credit, and it has been two months. The order was $400!!
Helpful Report
Posted 1 year ago
Ok so I bought a beautiful swimsuit but it was way too large. I did speak to customer service about sizing but they weren’t that helpful at all. Long wait for the order so won’t be asking for a smaller size as I need it now not in 3 weeks time! It was expensive and the straps weren't adjustable but it was lovely non the less. The pricing is too high imho and we shall see what the returns process is like. All in all, I think the clothes are good but the shipping is too long and the pricing too high.
Helpful Report
Posted 1 year ago
I wish I had read the reviews before I ordered. Having a terrible time trying to return merchandise that was the wrong size. Spent 600.00 dollars and I've been a month trying to get a return label and they're saying another month to refund my money!ad experience!
Helpful Report
Posted 1 year ago
I agree with the others. This is a nightmare to return an item that doesn't fit (too small). DHL is terrible to deal with. Don't fall for "free returns". Returns at all is nonexistent!!
Helpful Report
Posted 2 years ago
This company is a JOKE I ordered a pair of shorts ($125.00) that are about 3 sizes too small. I have tried to return them but their system will not take my order #. I have sent email after email with no response and their customer service phone line drops your call. Do yourself a favor and stay clear from them.
Helpful Report
Posted 2 years ago
The catalogue is spiffy, the customer service non-existent, and the clothes were either too small or too large. I was surprised that the return is through DSL, not the usual UPS or USPS that most concerns use. It was complicated finding a DSL office. With hope there will no issues with my funds being refunded. I may be writing an even more scathing follow-up review. In short, I will not order from them again.
Helpful Report
Posted 2 years ago
MADELEINE Fashion is rated 2.3 based on 65 reviews