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Magazines Direct Reviews

1.1 Rating 233 Reviews

3 %

of reviewers recommend Magazines Direct

Company Reviews

1.1

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Magazines Direct Reviews

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 14th May 2023

Magazines Direct 1 star review on 7th August 2022

Marcos R Ricardo

Magazines Direct 1 star review on 24th February 2022

Magazines Direct 4 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Subscribed to magazine in July 2020 with free gift, now Feb 2021 and still awaiting gift. Have sent god knows how many emails and nobody sorts anything out, they just send an automated response. As the person below said 'The most incompetent customer service I have ever "received". Avoid subscribing to any magazines by this company.”

Posted 3 years ago

“Same story as other comments. They wouldn't even reply to PaPal when I opened a dispute after nearly 4 months of waiting. Not sure what their business actually is. There must be some kind of scam attached to them with all of these complaints I am seeing that are just like mine.”

Posted 3 years ago

“Avoid! I ordered a magazine in January as a gift for my mum. It never arrived. I chased them up and they said they would re-send. This magazine also didn't arrive. I requested a refund and, after several chasing-up emails, they claim to have refunded me on 6 February, but no refund has ever been received. They now seem to be avoiding my emails. I've never had such bad service - I strongly feel this company is just a scam, taking people's money and no intention of ever sending any magazines to anyone.”

Posted 3 years ago

“The most incompetent customer service I have ever "received".”

Posted 3 years ago

“I order one specialist rugby magazine on 1st February so ready for 6tj Feb match and they took money instantly no magazine, so after many msgs they tell me I will get a mag in April and I've signed up for monthly subscription omg shock horror. I cancel and waiting for refund 😒”

Posted 3 years ago

“I ordered 2 single issues of BassGuitar and have not received them. In the meantime I a being blitzed with "Offer ends in 12 hours" type marketing. I still think the magazinesdirect.com website may be a scam. Is it?”

Posted 3 years ago

“I had no problem with myfavouritemagazines.co.uk during several years (Guitar techniques,Total Guitar,Guitar World...). Since they moved to magazinesdirect i had 3 problems (missing issue now out of print..., one missing CD, one wrong CD). What's a pity!”

Posted 3 years ago

“They debited my account 3 times for the same subscription. I had to call NatWest Fraud division and have my card blocked. Terrible customer service.”

Posted 3 years ago

“Ordered a single issue of Metal Hammer - number 341. An issue that I needed physical copy of as my band somehow managed to get a review there so I wanted to save it. Order was placed on 11th of November 2020. A dozen of email back and forths, an alleged 'replacement has been sent' etc. etc. No magazine arrived. Still waiting for a refund. Hope you get dyslexia and sell magazines then. Cheers.”

Posted 3 years ago

“Took double payment on my credit card!!! Despite repeated contacts cannot get a refund - shower of crooks!!!!”

Posted 3 years ago

“I took out a subscription for Prog magazine which was to include a Kitsound Bluetooth speaker as a joining gift. Not received after 9 months: "You are not entitled to a gift; pls send proof" I will never deal with this company again. Email replies just ask for more personal details each time.....”

Posted 3 years ago

“I have ordered the Eddie van Halen edition of guitar player magazine (December 2020 issue) which was at the time of my order already available in the US. After receiving several auto replies for a period of nearly 3 weeks I asked paypal for help. Apparently Magazines Direct charges money for magazines that they do not have in stock. In their last personal message Magazines Direct asked me for resending them their E-Mail in which my order was confirmed. Come on, get serious! I have also cancelled another order of an issue of guitar world magazine. Finally I will receive a complete repayment from paypal. In my opinion this company is not trustworthy. Absolutely disappointing. Order magazines at another company.”

Posted 3 years ago

“AVOID AT ALL COSTS. In December 2019 I made an order for one year's subscription for my father as a Christmas present. They ended up taking two lots of payments from my account. I had to call them numerous times to get it refunded which took around 14 days. Fast forward to December 2020, I call them up to process an order which they say they have done. I call back a week later and the order due to a ‘technical issue’. I request they give me a discount for the stress they caused me last year, and now again this year, which they agreed to. They then AGAIN take two lots of payments from my account, which means I end up calling them AGAIN to get the refund back. I have never experienced such an incompetence company in all my life. AVOID AVOID AVOID”

Posted 3 years ago

“I totally agree with other reviewers that Magazines Direct should be avoided. I placed an order for a 12 month subscription to Homes & Gardens magazine in May 2020 and 7 months later have not received a single magazine. I have wasted a lot of time going back and forth with a customer service team that tell me that that say they are experiencing delays and problems with subscriptions and that they will send me an email when these are resolved ! In my experience this company is totally incompetent so my advice to anyone thinking of using them would be not to waste your time and money.”

Posted 3 years ago

“AVOID!!! Takes ages to get through to someone. They took my renewal subscription before actually telling me anything about it or the amount. Trying to get a refund, promised it would arrive, hasn’t. Keep chasing and nothing is happening, will be taking to small claims court if this continues any longer”

Posted 3 years ago

“Placed a subscription for a magazine specifically for the free gift advertised. After 5 months I have still not received the camera bag and have had no response to my 4 emails and 2 phone calls. This organisation are scammers - avoid them.”

Posted 3 years ago

“I have been a long time subscriber 10 years +. Since April 2020, I have not received any issues from my pre-paid subscription. I keep getting boiler plate responses "We have checked our records and can confirm all the issues have been despatched to you, and can only assume they have been lost within the postal system." Nonsense!!! I could see an issue or two, but not losing 8 issues! I suspect they are in financial trouble. I will not renew with this company, as I find them disingenuous and disreputable.”

Posted 3 years ago

“Took magazine subscription out last year as a gift for one off payment and have just had a payment taken out of my account by them which I did not authorise. Spoken to my bank who are in the process of getting this refunded. Has put me off doing any future subscriptions with them for sure !”

Posted 3 years ago

“Subscription paid 24 July by PayPal. I have not yet received a magazine. Was told subscription would start with Oct issue to be sent out in Sept. Multiple phone calls made have been told subscription suspended ( never started!) as payment from PayPal not received. One of their so called customer service reps called Sam told me not to make a fuss over £36.99 Disgraceful attitude. Have email from PayPal confirming payment made to this company in July. Have sent emails, never received a reply. Avoid this appalling company at all costs. Might as well burn your money. If I could give zero stars I would.”

Posted 3 years ago

“How can this company still be trading when there are so many complaints. I’ve never heard of them, yet 2 direct debits of £1 each (separate numbers) came out of my account recently. How on earth did they get my details ?? Why are they allowed still to carry on with this. It’s appalling”

Posted 3 years ago

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Magazines Direct is rated 1.1 based on 233 reviews