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Magazines Direct Reviews

1.1 Rating 233 Reviews

3 %

of reviewers recommend Magazines Direct

Company Reviews

1.1

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Magazines Direct Reviews

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 14th May 2023

Magazines Direct 1 star review on 7th August 2022

Marcos R Ricardo

Magazines Direct 1 star review on 24th February 2022

Magazines Direct 4 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've received consistently poor support from Magazines Direct since Future Publishing absorbed Imagine publishing. They lost my purchase history and took eight months over two different tickets to tell me this. Support raised my subscription rates when I replaced an expired credit card. Magazines direct has twice taken my payment and then claimed they never received it. Twice! I had to dispute the transactions with my bank! I'd report them to the Better Business Bureau if they had jurisdiction in the UK. I'm convinced that there are language barriers with the India-based support and that they consistently use scripted language to simulate support like a placebo.”

Magazines Direct 1 star review on 14th May 2023

Posted 11 months ago

“i have been a customer for years, i took out a subscription that was auto renew and i phoned Magazines Direct to ask them to cancel it before the renewal period as i had taken out a new subscription at a better rate with them for the same person and same magazine. However , they failed to cancel it as i had requested so sent 2 x copies to the same person for the next 3 months and charged me twice, when i realised this and contacted them to check that they had definitely cancelled the first subscription they claimed that they had no record of my call and refused to refund this. So poor processes, zero customer focus, and they have lost my custom, i subscribe to a lot of magazines and have never had such a bad service experience as with this company, i will never ever use them again , i hope it was worth the cost of 3 magazines at manufacturing cost to them to lose a long term customer and receive a negative review, great business model !”

Posted 1 year ago

“Order # 64496742-10139 was never received, $8.50 for 1 issue, more than a year ago. Avoid this scam site.”

Posted 1 year ago

“Order # 64496742-10139 was never received, $8.50 for 1 issue, more than a year ago. Avoid this scam site.”

Posted 1 year ago

“Just what is going on with this company? After 2 years subscription for NPhoto, they shorten my subscription and make excuses for it. I was promised 13 issues per year - I got 11 and then they said a 'summer' issue was included - as far as I know NPhoto doesn't do one as I didn't get one the year before. I think also they rely on people not remembering when their sub starts/ends and try to con us into renewing early to get more money. I used their live chat to try to sort it out and they cut me off!”

Posted 1 year ago

“Looks like a total Scam - found an unexpected DD first payment to Magazinesdirect for something I haven't subscribed to. Now cancelled with the help of my bank. Watch out for this.”

Posted 1 year ago

“Clearly a scam site. This is the second time I have used them and NEITHER ORDER WAS RECEIVED. No response from customer service. There is no way they are legit.”

Posted 1 year ago

“They are either dishonest or incapable of meeting their financial commitments. They have failed to pay us a refund owed for months now, and then lied about paying it to PayPal, pretending that PayPal had failed to pass it on. PayPal's intervention led to Magazines Direct re-confirming they owed us the refund and yet they continue to delay paying it.”

Posted 1 year ago

“Horrible. Ordered a single issue magazine in September and never received it. Customer service is a joke because somehow this is my fault. Laughable. Now I have to pay 3 times the price even if I can find that magazine. Do not buy from them.”

Posted 1 year ago

“I bought a subscription for my sister December 2002. I want to cancel it now but I cannot get in touch with them. Their customer service is diabolical and their website is a sham. Do not but from these people I’d I could give them minus stars I would do. Telephone number doesn’t work.”

Posted 1 year ago

“They deserve zero stars. We have four subscriptions with them. One magazine stopped producing after two issues. Magazines direct informed us we would receive a refund within 30 days of their email notifying us of the ceasing of that magazine. The 30 days expired three weeks ago. Magazines Direct won't respond to emails about providing the refund. For our other three subscriptions we are owed multiple magazines for each of them which were not delivered over the past four months. Magazines Direct have twice promised their delivery and still we have not received any one of them. If Magazines Direct don't resolve these issues with us in the next few days, we are going to refer them to Which and seek advice as to which trading investigator Magazines Direct's conduct should be referred to. They give every indication of being unable to meet their subscriber commitments.”

Posted 1 year ago

“This company is useless. They take your money and do not deliver. Their customer service is ridiculous. I wonder if it's a legit company. DO NOT ORDER FROM THEM.”

Posted 1 year ago

“The magazine I've purchased never arrived. I've sent emails about the issue, even offered to pay separate shipping so the company could send me another one, and they simply won't respond. I purchased the magazine in May, waited a month for it and nothing, contacted them about it, and they just ignore me. And I have paid for it in advance! So if you're looking to buy any magazines, try a different company.”

Magazines Direct 1 star review on 7th August 2022

Posted 1 year ago

“Worst magazine company ever! Don't buy from them. I've purchased a single guitar magazine, never received, then I sent a couple of emails and offered to pay for extra shipping so they could send me again, and no response. Sent another email to figure out if they were going to send me the magazine or not so I could buy from a different company and they just won't respond. If you're thinking on purchasing magazines, buy from another supplier. Magazines Direct sucks!!!”

Posted 1 year ago

“Ordered an annual subscription to one of Magazine Direct home and gardens magazines. WORST customer service I have experience. I opted out for renewal during the year as magazines just never arrived. Despite raising emails, calls and live chat queries with their customer services, the company confirms they have forgotten to send it over 6 months now, ignore requests for refunds and do not acknowledge this request - avoiding the conversation at all costs. 6 month's later no refund and no copies. The approach and false promises make me feel that this company is untrustworthy, unreliable and have taken the money and not delivered. I have never written comments before but this feels completely wrong and I would not want anyone else to have this experience so would suggest they are avoided. For a magazine I always looked forward to, they have now put me completely off buying any of their products again.”

Posted 1 year ago

“oversold magazine, refunded me with no email. also never got email confirmation even after emailing them about it”

Posted 1 year ago

“We previously subscribed to 3 magazines, but opted not to renew. We currently purchase single issues of one, however it is still hit or miss whether we receive it.”

Posted 1 year ago

“Ordered a six month subscription of Sporting Gun which they offered 2 free tickets for the Scottish Game Fair for new subscribers. Phoned their customer service who had no knowledge of the offer. This company should be avoided at all costs and deserve to be called out for what they are and cannot be trusted to deliver”

Posted 1 year ago

“I purchased a 12 month magazine subscription back in Dec 21, which included a free gift. By March I had heard nothing and received nothing so decided to start chasing. The phone number supplied connected to another country. I became suspicious and asked to cancel my subscription and get my money back. I was told they couldn't do this and would need to cancel the magazine publisher directly! They then arranged for a copy to come out to me urgently, which arrived about a month later, not through the post, but some random guy in his car. I heard nothing again for another month or two so left a scathing review after which I received a response and apologies only to receive another magazine, not through the post again but a random guy in his car......fast forward to now and I have received a total of 3 magazines in 7 months and only receive one when I chase. They wont give me my money back and I can only speak to a foreign chap with bad english. This is some kind of scam, not sure I'll ever receive my magazines as I've given up chasing for them. Will just leave this review wherever I can to warn others.........AVOID AT ALL COSTS”

Posted 1 year ago

“Complete and utter Scam - they are taking money from my account and I don’t have an order and it’s a nightmare trying to cancel it !!!! It’s a scam based in India - please be careful l!!!!!!”

Posted 2 years ago

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Magazines Direct is rated 1.1 based on 233 reviews