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Magazines Direct Reviews

1.1 Rating 233 Reviews

3 %

of reviewers recommend Magazines Direct

Company Reviews

1.1

Based on 233 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Magazines Direct Reviews

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 8th November 2023

Magazines Direct 1 star review on 14th May 2023

Magazines Direct 1 star review on 7th August 2022

Marcos R Ricardo

Magazines Direct 1 star review on 24th February 2022

Magazines Direct 4 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a few magazines in the end of August. Received email confirming the purchase and that they had been dispatched. Never received my order and despite trying to contact their customer service (both by email and call) never received any reply. Awful customer service. Do yourself a favor and never buy anything from this joke of a company.”

Posted 3 years ago

“DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY. On 7 July I renewed my annual subscription (£97.40) for the TV Times with Magazines Direct. On 17 July I received an email from them thanking me for subscribing to Woman & Home magazine. I emailed them to say that this was incorrect and that I'd renewed the TV Times subscription. I emailed a copy of the TV Times renewal letter. I was asked to phone them and they said I needed to provide proof of payment which I got from my bank and sent them. Despite them having copies of their renewal letter and my proof of payment and despite innumerable weekly emails they seem incapable of resolving the issue. I have emailed them today to say that if I do not get resolution of the issue within the next week I want my money back.”

Posted 3 years ago

“Subscription taken out in May. Magazine not received. Have been chasing it up with them since 29 May. Excuse is they are working from home so everything taking longer. Each email contradicts what a previous email has said. The customer service is no existent. Coronavirus is an excuse, other companies are working from home and doing a great service. This firm is the pits and if I could they would not even get one star. Complete rubbish company.”

Posted 3 years ago

“Shocking, scammers, do not use.”

Posted 4 years ago

“Reading the other reviews I have had the same experience with this company. Cancelled my subscription in advance and they still took my money £41.49. Rang and was advised refund would be issued, nothing happened. Rang again told once again that it would be refunded within 5 working days. Nothing, rang again, this time they said there was no record of my last call. Said a cheque was sent. Not received. SaId they would not refund full amount - why? They said they would escalate to Head Office in UK. Not holding my breath. AVOID AT ALL COSTS”

Posted 4 years ago

“I had problems with a subscription as a gift for my sister in South Africa which I subsequently discovered she had never received. After attempting to get a refund via a South African call centre, I was told many times the refund had been sent. One version was the refund had been sent straight to my account. When I inquired again because the payment was never received, the second version was it had been sent by post. After each of these "transactions" I was told I must wait at least 10 working days, sometimes 5 working days, sometimes 2 weeks before the promised refund took place. After about 10 attempts to retrieve my money,and various ingenious excuses for the delays, with reassurances every time that the matter had been dealt with, I gave up and decided NEVER to deal with this company again.”

Posted 4 years ago

“Disgraceful customer service. Took money from my account when I had paused a magazine subscription when going away which is a mistake I accept. I phoned them to get the money back once returned from travels as no longer manage the magazine I subscribed to and they said they would credit my account. Nothing. I forgot about it and called 2 months later, the customer service woman was rude said in a clipped South African accent 'the money was paid back into your account man'. I said it hadnt and she then said Id called last week and it takes 7 to 10 days, I said I had called 2 months ago, she said the other operative I had spoken to had forgotten to action it and it would be credited and I asked for an email of confirmation. No apology and acted in an arrogant fashion as though this was somehow my fault when it was their incompetence. I accept mistakes but when someone acts in such an arrogant way to a customer of 5 years it makes me annoyed. I wotn hold my breath that she will action it and I will see an email but we will see.”

Posted 4 years ago

“Paid for a subscription to Mountain Bike Rider magazine. Didn't receive my first issue, looked at my online account and it stayed it had been delivered. Called Customer services and was told a replacement would come within a week. Did not arrive. Will cancel my subscription and claim a refund as this company do not appear reliable. It's a shame as I really like the magazine.”

Posted 4 years ago

“Paid for two magazines. Never arrived. Requested again, no response. Sent two more emails and no response. Bad customer service. Will open a dispute throughout Paypal. Very disappointing”

Posted 4 years ago

“Three simple emails sent to 'help@magazinesdirect.com' over three months to request basic information, but not one reply. They took my money readily enough with no problem, but to call their department 'customer care' is a laugh. Their customer service is non existent. I am in Canada still waiting for my first Country Life Magazine. Beware. Stick to purchasing their magazines from a newsagent. At least then you will get what you pay for with no delay.”

Posted 4 years ago

“Bought a gift subscription which was advertised as coming with a free box of chocolates. The magazine finally started to arrive, but the chocolates didn't. Customer service is non-existent with this company, who just repeatedly point blank deny that there was any free gift offered, even when sent a link to their own website which still has the same free gift on offer. Absolutely appalling and dishonest service.”

Posted 5 years ago

“After being charged 4times for the the same magazine subscription, I decided to ring customer services. never has a department been so miss named. After one phone call got refunded twice , (after 15 working days). ,AND then I was invoiced twice again!!! Phone call number two , promised to refund all 3 overcharges (£150), and confirm back...heard nothing. Phone call number three..confirmed a credit of ONE subscription. They were unable to pass through to their supervisor as they have to email them..promised a return email...NOTHING.. This is THEFT , and the customer service process is totally unprofessional....”

Posted 5 years ago

“Deanter magazine subscription. Rude and non-delivery issues. Avoid at all costs.”

Posted 5 years ago

“Four months and four phone calls after my initial order, with NO magazines sent, I finally got a refund. Don't deal with them!”

Posted 5 years ago

“Extremely rude customer service . Felt like I was calling a bank when had to go through tighter security questions just to ask a simple question . Very blunt cold and unhelpful ‘magazine direct does not offer any discount for returning customer . No rewards ‘ so rejoin as the price is better for new customers . Felt so annoyed when I got off the phone due to the mans attitude that spoke to me ! Will go else where !”

Posted 5 years ago

“ordered as a xmas present, nothing received in December, present ruined having to puchase something else at the last minute, no one answering the phone to request refund, says i've had 2 issues already and cancellation is Dec 19 - only had 6 month subscription, contacting bank to cancel dd tomorrow seems to be a disorganised and evasive company.”

Posted 5 years ago

“I paid for a two year subscription as a gift for my sister and discovered it had never been sent. I was told several times the refund has been processed and sent and I must wait 10 days. After repeated phone calls always getting the same story, but in different forms...one was even..the money had been sent by cheque and I must wait 30 days... the cheque never arrived and I am still waiting... this has been going on for 6 months. I then cancelled my personal existing subscription because I no longer want to deal with magazines direct and now the same thing is happening with the money for this subscription. Payment has been processed but never arrives.I have been a customer for years with magazines direct but I have no wish to deal witha company any more who does not treat their customers well .”

Posted 5 years ago

“I noticed I had been charged twice (inexplicably) for a gift subscription. Spoke to their customer service who told me they only had record of one payment and I needed to email them proof. I emailed them a screenshot of my statement showing the charge twice. After a few days a response and acknowledgement they would refund (allow up to 15 working days - FIFTEEN WORKING DAYS, for something not my fault). Checking for my refund... I then noticed I have been charged again! Now a total overcharge of almost £80. On Working Day 15 exactly, I received a refund for my initial overcharge. I still await my refund for the second overcharge, now almost 2 months after reporting the initial problem. This company offers a basic product / service and can at very best described as a shambles. It might even be fraudulent. Avoid at all costs.”

Posted 5 years ago

“Awful - messed up a gift for an 83 year old lady who had broken her arm, added it to my subscription. After many, many, many, many e-mails thought I had sorted it and cancelled friend's subscription only to find her name on my subscription - what a shambles!”

Posted 5 years ago

“I have had to cancel my subscription for Cycling Weekly due to either not receiving it or being delivered the following week.I am still owed one copy I have been contacting them every week for three weeks,they say they will send me the issue I am owed but I have not received it yet(I do not believe they are sending it)just trying to fob me off and blame Royal Mail.Disgusting service.”

Posted 5 years ago

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Magazines Direct is rated 1.1 based on 233 reviews