“We have been promised an installer will arrive for over three months to finish off the kitchen install. They don't arrive, nor do they have the courtesy of letting us know that they wont arrive on the agreed date. They have no apology but only excuses. Avoid Magnet. Overpriced/ overrated.”
“Horrendous experience from start to finish (although technically still not finished)
Started later then the agreed date and they didn’t let me know in advance or even in the day. I was chasing to find out what was going on and had wasted taken time off work.
All materials did not arrive when their installer was at mine to fit it, which resulted in half days here and there and doing the install in bits over a 3 week period.
The installer rushed to complete due to the delays experienced and start their next job with magnets, which resulted in wonky units, chipped worktops, and uncompleted works which have not been sorted several months later.
I would never recommend magnets and have no intention of using them on any future refurbishments.
Magnets also wrongfully charge for electrical certificates even if no electrical works have been carried out, taking advantage of people that are not from a construction background.”
“We went to Magnet's Gillingham store, probably around September or October 2019. First impressions were very good. Ricky was very helpful and we chose a design and colours we were happy with. As Magnet fitters do not fit flooring or do any plastering or extras which may be required unless we paid them extra, and, not knowing how much extra that cost would be, we opted to have our own fitter to fit the kitchen. It was delivered on 21st November 2019 and fitting commenced on 25th November. All went well until a day or so before the work was finished when our fitter asked where was the glass splashback to go behind the cooker. It had not been delivered by Magnet and, when I called to find out why, I was told that Magnet fitters contact the store to order the glass splashback once the cabinets have been fitted and proper measurements have been made. The fact that we had not been made aware of this beforehand resulted in a two to three week delay which could have been avoided had Magnet told us at at the outset to send in the measurements as soon as the cabinets were fitted. We were then told that there would be a delay and that the splashback would not be delivered until around 7th January. We were told that we would be called when it had been delivered and the fitter would be in touch with us to fit it. By 9th January, I had heard nothing so I called Magnet. The splashback had been delivered to Magnet but they had not called to let us know. There were a couple of things which also needed fixing, which Ricky said he'd pass on to the fitter. More time passed with no word so, yet again, I called Magnet. This time, a fitter did call back and we fixed a date for him to fit the splashback. When he arrived, he told us that the extra things which needed adjustments had not been mentioned to him, in spite of my asking for them to be addressed more than once when speaking to Ricky. This resulted in him having to make another date to make those adjustments. When he fitted the splashback, he noticed that the trim on the surrounding backboard was missing. He said he would ask Magnet to order this, which he did. This took another three weeks to arrive and again, I was the one having to make the call to Magnet as they had not bothered to tell me that the trim had arrived. During my phone call to Magnet, I was told that I would be called by the fitter and that it would be fitted this week. Guess what? Today is Thursday and, yup. No call. So again, I did the chasing by calling Magnet to try and arrange for a fitter to do this one remaining small job. I spoke to a lady who told me there were no outstanding jobs in my name and she will call me back tomorrow. Ricky is off this week and there is apparently no way of finding out what was needed. No note on my file, if I even have a file. So here I am in limbo, more than 3 months since the kitchen was delivered and STILL it is not complete with no sign of any date being fixed for this one remaining small job. Magnet have not been at all proactive on this job. I have had to do all the chasing. They have not informed me when they have received deliveries for me or told me if I need to take action to make something happen. It seems I have to make around 3 phone calls before anything ever happens. I am so very fed up. Should it really take over 3 months for a kitchen to be completed? I don't think so. I'm at the end of my patience and end of my tether waiting for Magnet. Nice kitchen but shocking after sales service. I should have listened to the other kitchen supplier who told me that Magnet would fail to deliver. He said he'd seen it time and time again. Looks like he was right.”
“Kitchen itself is great and very few problems with units and other items.
Our problem was with Magnet’s Fitting Services, as their contractor was useless, took over 19 weeks to finish the job, had never fitted our product before, resulted in 3 call outs from Electrolux to make good the fitters errors, ripped us off for extra’s and with no support from Magnet at all!!!
So, consider their kitchens, but don’t trust their fitting, as all they do is hide behind irrelevant codes of practice and fitting agreements with no useful support whatsoever!!! Beware”
“I bought a kitchen from magnet in enfield all the drawing and plan was wrong anglous and matt can't design a dog house I took them to a Ombudsman service and there can't do anything about it I took the drawing to magnet in solihull retail park and he said it was a design problem so the magnet directors should know all about this issues and why there employ anglous and matt for there can't do there job waste of money it costs me a lot of money to put it right magnet company is ripped off customer”
“Do not recommend this place. Get kitchen anywhere but magnet, after paying £11000 I can tell you, if anything goes wrong after you paid the money, it's not their problem and you will have to fix it yourself. I have a 24 month warranty piece of paper which they ignore. Good luck if you go with them. They do not respect TrustMark.”
“Soooo bad! They said they would deliver on a Tuesday and was in the van Monday so would be with us at 8am....well. Turns out the kitchen had not been made. Finally arrived Thursday with missing pieces. And they act like the Furniture Ombudsman suggested £50 per day minimum is law.
Anyway - at least I persuaded 3 people to go to Wrens instead since then. Can't let friends or family use them.”
“had a quote for nearly 10 grand, really??? small kitchen and this was supposed to have been half price! then they phoned me back saying they would knock £400 off. i have no faith in these companies why the hell dont they say that in the first place? went to wren and Howdens and was quoted half the price, avoid magnet they are a rip off, totally!”
“Stay well clear of these kitchens, the quality is absolutely shocking. I had a total of eight units replaced due to hole alignment issues and an additional unit that had surfaces resembling something that had being kicked around the car park. Other issues included;
damaged edges, poor quality edges, panels not aligned, parts missing and joints not aligned.
Despite bringing numerous quality issues to the attention of the customer care team almost two months ago they have failed to resolve the outstanding issues.
Due to delays whilst waiting for replacement units, the lack of action to resolve and acknowledge the poor quality, implicated costs, substantial amount of time spent trying to sort, the whole experience has being extremely stressful.
I have added several photos to highlight these issues.”
“Just had a very bad experience with Magnet Stourbridge branch. Initially, because l saw a trainee planner, she omitted to tell me that the products were flat pack, so if l wanted them made up l needed to pay another£1700. I was told this after l'd agreed to the purchase and paid a £300 deposit. As l'd have had to pay the fitter l'd arranged to do the work for me another £1500, l had to go with their fitting service for £2083, otherwise l'd have lost money. It took ages for their fitter to get in touch and l found him unpleasant. At this stage l'd been told by Magnet that before anything was ordered l'd go in store to look at an itemized list (l'd not had one up to now) and agree to everything before l paid the balance/kitchen ordered. I'd been given a date for fitting which the fitter didn't know about, but told them l didn't want to confirm until l'd been given a complete cost of electrics etc. To my surprise l had a letter from their factory saying that my kitchen had been ordered and a date when it was going to be delivered. As l hadn't even been in the store to finalize every thing, you can imagine my annoyance. I'd had enough of their unprofessional attitude, so went in store to cancel my order and receive back my £300 deposit. The manager at the Stourbridge branch was rude and nasty. Despite never telling me, he said l couldn't have back my deposit once the order had been placed and l should have read their terms and conditions (which l was never shown) He had no right to order the kitchen without finalization, as agreed. After getting very upset and speaking to customer services l eventually got back half my deposit £150. I was told l couldn't have it all, as they'd had to pay for the rude fitter when he came to see me!! I'd used Magnet in the past and had good experiences, but never again after what's happened. I think the manager at Stourbridge needs training in manners, store procedures and personal skills.”
“Agree with the review that said they ask you to rate them on trustpilot immediately, and yes it's probably because you can't see the faults. The quality of the cupboard doors is extremely poor to say the least, the MDF covering isn't finished properly. My kitchen is just over a year old and is already starting show age. Looking back I was bullied by the designer into having what she wanted. As far as I'm concerned I wasted £22,000 on a kitchen I could have got from B&Q at half the price and better quality. If it was possible to give 0 stars I would have.”
“Awful customer experience in two different magnet stores. Staff not interested in helping you if they know that you dont want the kitchen immediately. Makes you not want to buy from here purely on the appalling customer experience. We will be avoiding.”
“I wish I'd come across this site before buying...
The truth of the matter is, Magent ask for all their trustpilot reviews immediately after sale, at which point everybody is happy.
But it's only once your kitchen gets fitted that you realise just how terrible the products are, how bad your design is in reality and how little the staff care.
Magnet the organisation is set up so you can basically only deal with the store your bought from, with very little discourse to raise it up the chain, and honestly the store does not care when you have an issue afterwards.
I spent over £10k with Magnet and frankly I wish I hadn't - the product is no better than the cheaper places, the design has fundamental flaws and omissions which the store won't take the blame for and now we're left with a non-functioning terrible looking kitchen that they want to take more money off us to resolve - I'm pleading with everyone else, don't make the same mistake
“Horrible experience. They do not refund the money. After a year still nothing!?! I can not believe it. Please stop buying from them anything if you want to avoid any disappointment. Rubbish customer service. The least honest company I have ever came across. When I think about them there is only one word that crossing my mind: SCUM!!!”
“Had the Cream Gloss Juna eight years ago, still in excellent condition. Sold my house in May the Estate Agents were blown away with the kichen including integrated alliances and a modern rangemaster cooker. The lady who bought my house also fell in live with the kitchen. Picked my Magnet kitchen for my new house, using my own fitter again. Sooo excited. Chose the dearest worktop in the shop but the lady showed me a cheaper version just as nice. Magnets every time”
“Everything started well however once the kitchen was stripped leaving us with a shell the problems have started.
We have had a couple of no show appointments for the fitting and the fitter involved has not answered any of our calls today after promising us yesterday that he would start work today.
Nobody is able to give me a definite answer as to what is actually happening and the whole process has become extremely stressful to us.
The original start date we were given was 10/06/19 and were told that it would be a two week job.
It is now 10/07/19 and we still have no kitchen nor any idea when we will actually have one.
Granted there was extra work on the floor and ceiling which is now finished by sub contractors reccomend by Magnet but still no sign of our kitchen.
My wife is extremely stressed and upset at the lack of communication and it really seems as if the left hand does not know what the right is doing here.
I contacted head office today and they have told me that they will give me some sort of update tomorrow morning.
If I am let down once more I am seeking legal advice.
Given the record to date I do not think I would trust Magnet again and my only hope is that they will turn this disaster around as my wife and I are coming to the end of our tether with the incompetence with which we have been dealing and the lies that we have been told.”
“Do not trust their guarantee. They will push their guarantee as a selling point when you are deciding on buying a kitchen yet once your kitchen is fitted you will get no help or cooperation if anything goes wrong. Never again Magnet”
“AVOID..!!! using Magnet Kitchens
I'm disgusted with Magnet Kitchens and regret buying a kitchen with them. I had damaged draws and bubbled-up unit doors fitted, which had to be replaced. The replacements was sent to the Milton Keynes brunch, 2 weeks before they was booked in to be fitted. On the day they was supposed to be fitted, I was told the replacements was also damaged. Magnet had plenty of time to check these items, but they couldn't be arsed, by the sound of it, more DELAYS. 3rd replacements received damaged as well. It took 4th attempts to receive these items. Now I've been told the fitters are on Holiday for 2 weeks now, more DELAYS. Very poor after sale service...they just take your money and run. No care or urgency to complete this kitchen project. Not worth anywhere near the ££££'s I paid.
My Kitchen was started on 8th April 2019 and it's now looking like it won't be 100% complete till June, SHOCKING.!!!!!! Stressful and Angry with Magnet, I've lost a lot of time and money, booking work off, since the start of this project.”