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Magnet Reviews

1.7 Rating 125 Reviews

15 %

of reviewers recommend Magnet

Company Reviews

1.7

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Magnet 1 star review on 23rd March 2024

Magnet 1 star review on 23rd March 2024

Magnet 5 star review on 15th July 2022

Magnet 1 star review on 6th June 2022

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

27

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We spent over £12,000 having kitchen units supplied for our builder to fit. One 600 wide draw unit didn't fit and we wanted to return it and replace it with a 500 wide draw unit. We paid over £500 for the new draw unit and they would not take back the 600. Also some very expensive wood was supplied to support the sink and they would not take that back either. I would have given a reasonable review but for these matters. Terrible after sales attitude for a company to have towards customers. I do not recommend Magnet Kitchens.”

Posted 1 year ago

“Disaster. Nearly three weeks after the promised delivery date, I have received only an incomplete order, incorrect units, units which do not match the kitchen, units which are broken or damaged. This morning their delivery man tried to deliver the incorrect units which he had removed yesterday. Local office not taking phone calls now that the bill has been paid. Head Office Customer Service is a joke. Nobody from senior management has had the courtesy to telephone, Customer Service is "following procedure". I am paying my builder to twiddle his thumbs. Avoid.”

Posted 1 year ago

“Design was very good but actually getting the kitchen fitted took months and there is no communication from Magnet whilst this takes place and no After Fit contact. We were told we would have someone visit from Magnet after the installation to check everything is ok. Despite repeated emails this has not happened and the tap in our sink is hanging so loose now it's ridiculous.”

Posted 2 years ago

“I went to the Musselburgh shop today, the guy was almost jumping with excitement when I arrived. Well...the minute I mentioned my price, his demeanour changed rather quickly. He actually told me he didn't have time to spend with me. Disgusted, money is money at the end of the day, and I only have room for 3 cabinets!!!”

Posted 2 years ago

“I would like to echo the comments of the last reviewer I had the misfortune to deal with the High St Ken branch”

Posted 2 years ago

“Read the reviews and possibly relieved as we have had quotes from Independant and chain kitchen suppliers and for 14 units without appliances and fixtures came in at an average of £6.5k. With 50% off with Magnet we had the surprise quote of £11.2k (£22k full price) by magnet on MDF doors which are priced as such as they have a better coating, £6k for “services/fitting” where others are charging £3.5k and quartz top averaged £4k yet a lovely quote of £9k from Magnet. Without sale we would have a kitchen with MDF doors and without appliances costing £40k. Really disappointed and found the visual design when presented wasn’t even completed, virtual design Manager when contacted stood by the quote.. nothing further can be said!”

Posted 2 years ago

“The quality of service from Magnet kitchens is absolutely awful and I would not recommend them under any circumstances!! Pretty much everything was done badly – they were very disorganised, communication was really really poor and the quality of the installation was bad (29 snagging problems to date - some minor, some major). The process has been really time-consuming and stressful. The installers tried to fob me off a lot of the time when I pointed out faults and Magnet have shown very little interest in putting things right. I’ve been chasing them for several weeks for a substantial refund I’m owed (not paid yet). They put my email address and mobile number on their marketing lists after I asked them not to. See photos on mymagnetkitchen.wordpress.com”

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Posted 2 years ago

“Terrible experience and would never recommend Magnet. From the start I started off with one designer then changed midway through. There was no handover so I had to explain the whole design again from scratch. Ended up with a poorly designed plan that didnt allow for height restrictions for the gas hob. If I hadn't mentioned it I would have set my cupboards alight. Had to change to an electric hob that I didnt want, pay an electrician to allow for this and compromise on cupboards/overall look of the kitchen plan to accommodate for their mistake. My kitchen fitter had to make endless adjustments to make up for the design which costs me a fortune. Signed a contract for items that either didnt arrive or didnt fit. To add insult to injury I had to return and collect the wrong items myself. Should have gone to Howdens! The manager was rude and abrasive and point blankly said he is not compensating me for their errors. Poor customer service.”

Posted 3 years ago

“magnet kitchen poor quality I had a new kitchen ordered last year and delivered to be installed in October 2019. It was part of a major building work on site that included a newly built kitchen area. We did order a Soho integra charcoal as we liked the design and was promoted by the Magnet designer as top end quality. We spent 16k for the kitchen and 2k for the fitting. We ended up with a kitchen of poor quality with poor quality installation. To date the issues, almost one year after have not been resolved and I have spent time and energy in vain. The kitchen was delivered almost one month later than originally agreed and the installers were slow and not very precise at their job. Doors were scratched, cabinets not properly fitted, the alluminium inserts are all shorter that the rest of the kitchen and most of the bigger doors were bended (yes, curved!) and so on. Please check the pictures. Then we tried to solved with the local branch and we had some smaller doors redelivered but not installed, the bigger doors were never sent in and we had another fitter that re-alligned some of the doors and cover the scratches with a black pen! Without even ask for permission! To date we are still unhappy customers with a So avoid avoid avoid at any cost.”

Magnet 1 star review on 9th July 2020

Magnet 1 star review on 9th July 2020

Magnet 1 star review on 9th July 2020

Magnet 1 star review on 9th July 2020

Magnet 1 star review on 9th July 2020

Posted 3 years ago

“We went to Magnet's Gillingham store, probably around September or October 2019. First impressions were very good. Ricky was very helpful and we chose a design and colours we were happy with. As Magnet fitters do not fit flooring or do any plastering or extras which may be required unless we paid them extra, and, not knowing how much extra that cost would be, we opted to have our own fitter to fit the kitchen. It was delivered on 21st November 2019 and fitting commenced on 25th November. All went well until a day or so before the work was finished when our fitter asked where was the glass splashback to go behind the cooker. It had not been delivered by Magnet and, when I called to find out why, I was told that Magnet fitters contact the store to order the glass splashback once the cabinets have been fitted and proper measurements have been made. The fact that we had not been made aware of this beforehand resulted in a two to three week delay which could have been avoided had Magnet told us at at the outset to send in the measurements as soon as the cabinets were fitted. We were then told that there would be a delay and that the splashback would not be delivered until around 7th January. We were told that we would be called when it had been delivered and the fitter would be in touch with us to fit it. By 9th January, I had heard nothing so I called Magnet. The splashback had been delivered to Magnet but they had not called to let us know. There were a couple of things which also needed fixing, which Ricky said he'd pass on to the fitter. More time passed with no word so, yet again, I called Magnet. This time, a fitter did call back and we fixed a date for him to fit the splashback. When he arrived, he told us that the extra things which needed adjustments had not been mentioned to him, in spite of my asking for them to be addressed more than once when speaking to Ricky. This resulted in him having to make another date to make those adjustments. When he fitted the splashback, he noticed that the trim on the surrounding backboard was missing. He said he would ask Magnet to order this, which he did. This took another three weeks to arrive and again, I was the one having to make the call to Magnet as they had not bothered to tell me that the trim had arrived. During my phone call to Magnet, I was told that I would be called by the fitter and that it would be fitted this week. Guess what? Today is Thursday and, yup. No call. So again, I did the chasing by calling Magnet to try and arrange for a fitter to do this one remaining small job. I spoke to a lady who told me there were no outstanding jobs in my name and she will call me back tomorrow. Ricky is off this week and there is apparently no way of finding out what was needed. No note on my file, if I even have a file. So here I am in limbo, more than 3 months since the kitchen was delivered and STILL it is not complete with no sign of any date being fixed for this one remaining small job. Magnet have not been at all proactive on this job. I have had to do all the chasing. They have not informed me when they have received deliveries for me or told me if I need to take action to make something happen. It seems I have to make around 3 phone calls before anything ever happens. I am so very fed up. Should it really take over 3 months for a kitchen to be completed? I don't think so. I'm at the end of my patience and end of my tether waiting for Magnet. Nice kitchen but shocking after sales service. I should have listened to the other kitchen supplier who told me that Magnet would fail to deliver. He said he'd seen it time and time again. Looks like he was right.”

Posted 4 years ago

“I bought a kitchen from magnet in enfield all the drawing and plan was wrong anglous and matt can't design a dog house I took them to a Ombudsman service and there can't do anything about it I took the drawing to magnet in solihull retail park and he said it was a design problem so the magnet directors should know all about this issues and why there employ anglous and matt for there can't do there job waste of money it costs me a lot of money to put it right magnet company is ripped off customer”

Posted 4 years ago

“I wish I'd come across this site before buying... The truth of the matter is, Magent ask for all their trustpilot reviews immediately after sale, at which point everybody is happy. But it's only once your kitchen gets fitted that you realise just how terrible the products are, how bad your design is in reality and how little the staff care. Magnet the organisation is set up so you can basically only deal with the store your bought from, with very little discourse to raise it up the chain, and honestly the store does not care when you have an issue afterwards. I spent over £10k with Magnet and frankly I wish I hadn't - the product is no better than the cheaper places, the design has fundamental flaws and omissions which the store won't take the blame for and now we're left with a non-functioning terrible looking kitchen that they want to take more money off us to resolve - I'm pleading with everyone else, don't make the same mistake Avoid”

Posted 4 years ago

“Do not trust their guarantee. They will push their guarantee as a selling point when you are deciding on buying a kitchen yet once your kitchen is fitted you will get no help or cooperation if anything goes wrong. Never again Magnet”

Posted 4 years ago

“The performance of your Canterbury branch is highly unprofessional. The fitters come and go as they jolly well please, no information when they will come next time. We were delivered the wrong sink, we advised the designer sbout it, she assured us that the Stone Company that manufactures the worktop will be advised about it. When the worktop arrived today (13th of April 2023) it appeared that the opening for the sink is of the wrong size. The works started on the 17th of March 2023 and they are still unfinished and we have no information when they will be completed. I most strongly regret that we have chosen Magnet as our kitchen supplier.”

Posted 1 year ago

“On November 21st 2022 I contacted the customer service department (They do not understand the word) as 6 of my chrome handles had the chrome peeling off, I received an email saying the issue would be resolved in 7 - 10 working days. I have made numerous calls to them and to the Ipswich store to get it sorted out, I finally thought it had been sorted when the Ipswich store emailed to say they would be delivered to the store the following week and they would bring them out. No handles so I contacted the store who tole me the handles had been delivered to the store at Colwyn Bay and they bounced the problem back to the service department. I have just rung them and they told me the issue has been resolved as I have had the new handles, so I have explained to them they sent them to the wrong location, they didn't know, and they are supposed to be ringing me back this afternoon, not hopeful. My advice - DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY, ONCE THEY HAVE YOUR MONEY THEY JUST DON'T CARE!! I have had to chase them constantly, no-one has ever phoned me back. Buy your kitchen elsewhere for peace of mind.”

Posted 1 year ago

“Everything went wrong , units missing , electrics failing after kitchen installed wrong electrics for cooker ordered door bro , cooker didn't arrive until 3 weeks after kitchen installed, units not in line, joins seen in work tops , floor bubbled Door broken on unit push and pull awaiting decision for it to be fixed”

Posted 1 year ago

“Design done wrong. Had to be redone. Delivery date late. Only a third of the units arrived on first delivery. Have been chasing the rest for months. Greenwich branch London appalling customer service. I have been shocked at how bad.”

Posted 1 year ago

“We called for a service for our boiler he had to dismantle the housing around the boiler it was a disaster , the floor in the hall had to be relaid because it was bubbling up they came to do it again it squeaks when you walk on it . When we called the manager he was totally un professional he was scruffy we though he had come to do some work , he then went on to defend the mistakes they had . Hadleigh branch”

Posted 1 year ago

“Once they have your money they not only don’t deliver what you’ve paid for they go out of their way to inconvenience you. They never call you back, asking for a complaint to be escalated does nothing - still nobody calls you, customer care hang up on you, branch staff tell you they’re too busy to look into issues. Worst company to deal with ever”

Posted 1 year ago

“There should have been a refund on my kitchen I paid nearly 30 k and My kitchen is not finished this is outrageous”

Posted 1 year ago

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Magnet is rated 1.7 based on 125 reviews