Magnet Reviews

1.7 Rating 123 Reviews
15 %
of reviewers recommend Magnet
1.7
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Magnet 1 star review on 23rd March 2024
Anonymous
Magnet 1 star review on 23rd March 2024
Anonymous
Magnet 5 star review on 15th July 2022
Customer
Magnet 1 star review on 6th June 2022
Duffy
Magnet 1 star review on 23rd December 2021
Anonymous
Magnet 1 star review on 23rd December 2021
Anonymous
Magnet 1 star review on 23rd December 2021
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Magnet have been an unprofessional, ignorant, and useless company. I have wasted Months trying to get a correct design, quote, then actually place an order. Once I had, the real problems started. No paperwork, no confirmation of spec/delivery date, no invoice, no receipt for payment. Once I had paid, no answers to anything. Then they failed to deliver my kitchen, twice, over a two week period. Finally offering another two week delay. Never again! Go elsewhere.
Helpful Report
Posted 1 year ago
Absolutely terrible. Two months without a finished kitchen and no idea when they will come back and do it.
Magnet 1 star review on 6th June 2022
Helpful Report
Posted 1 year ago
I have purchased a £25,000 magnet kitchen, Gillingham, since November 2021 and have not received them all delivered.
Helpful Report
Posted 1 year ago
Bought a new house with a Magnet kitchen...cabinets not fitted properly, trim cut at different lengths, sink not sealed, countertops delaminating on corners and not fitted level. They said it was because of Covid and short on labour that they had to rely on new fitters. Excuse after excuse, 6 months later we are still waiting for them to put it right. The cabinets themselves are quite cheap looking and plastic-y (we have the Tatton range). I have heard that Wickes or even B&Q are slightly better in customer service and quality of product.
Helpful Report
Posted 1 year ago
Disaster. Nearly three weeks after the promised delivery date, I have received only an incomplete order, incorrect units, units which do not match the kitchen, units which are broken or damaged. This morning their delivery man tried to deliver the incorrect units which he had removed yesterday. Local office not taking phone calls now that the bill has been paid. Head Office Customer Service is a joke. Nobody from senior management has had the courtesy to telephone, Customer Service is "following procedure". I am paying my builder to twiddle his thumbs. Avoid.
Helpful Report
Posted 1 year ago
Legs missing from oven housing, drawer runner screws missing, instructions contradicting for fitting of pull out drawer. Experienced fitters having difficulty with instructions. I would not be recommending their kitchens to anyone especially after two visits back to get things that should have been supplied
Helpful Report
Posted 1 year ago
Terrible quality, the fitter was useless and we had to get someone back to fix the issues. Over priced and after doing research, we have been ripped off!
Helpful Report
Posted 1 year ago
Incompetent liars. The salesman charged us for a fitted kitchen without visiting the site to assess services or measure up. When the fitter came he said it would cost £350 more than we had already paid. Kitchen still not fitted a month after promised date. Magnet have had our money for months and not provided anything.
Helpful Report
Posted 1 year ago
I went to the Musselburgh shop today, the guy was almost jumping with excitement when I arrived. Well...the minute I mentioned my price, his demeanour changed rather quickly. He actually told me he didn't have time to spend with me. Disgusted, money is money at the end of the day, and I only have room for 3 cabinets!!!
Helpful Report
Posted 1 year ago
I would like to echo the comments of the last reviewer I had the misfortune to deal with the High St Ken branch
Helpful Report
Posted 1 year ago
Poor customer service, kitchen put in at wrong height and blamed me for not telling them I was putting flooring down on the bare plywood floor…… Some appliances don’t fit under the units. Nothing resolved 2 years.
Helpful Report
Posted 2 years ago
Still have an incomplete kitchen and was promised it would be done by Christmas. Poor communication and impossible to get information.
Helpful Report
Posted 2 years ago
HELLS KITCHEN, or KITCHEN SHOWROOM FROM HELL. A more disinterested, underwhelmingly disrespectful gang of staff, operators and owners you would struggle to find anywhere. Particularly at the Watery Lane, Preston, Lancashire showroom, where my wife and I, both of whom are elderly disabled pensioners visited hoping to install a kitchen designed around our needs of eye level placement due to our inability to bend, looking for layout idea's, a brochure, and hopefully get some design input coupled to a cost estimate. Unfortunately, having parked up and entered the building, not a single person could be bothered to raise sufficient enthusiasm even to notice us as they were all way too busy laughing and talking between themselves. Worse still, nobody bothered to point out the need to record our car registration. A requirement we discovered weeks later when a demand for £60 (raised to £100 on appeal) appeared through our letter box, despite there being no sign as per IPC requirements at the site entrance, and no signs in the bays we used. There is however a small sign at the door entrance. But unfortunately, as my wife walks with a stick with her free arm linked to mine for steadiness, we both need to look down ahead of us so as not to trip each other up. So yes, we missed it. And as I've said, the staff were too busy with each other to put us right. All subsequent appeals have now failed, including one to the MD of Magnet personally. A cheap shot, 'robbing' elderly, disabled, genuine customers. Well, would-be customers. I personally would never go back there again. So a blessing in disguise in some ways as the kitchen units are poor quality, and allegedly, the fitting and after-sales service is equally poor. Not the best approach to boosting income. On the plus side, loosing the £100 may turn out to be a blessing in disguise long term. Stick with Wickes, Wren, or B&Q. All better quality by far, with genuine 'free' customer car parking.
Helpful Report
Posted 2 years ago
The manager’s attitude was absolutely disgusting!!! I’m still in shock after the experience.. he was so rude and didn’t care whether he had my business or not.
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Posted 2 years ago
Horrible customer service. In a nutshell, kitchen has been delivered over a month ago, left on site and still uninstalled. They are very poor at returning calls, passed on my details to their installer (without permission) and the installer even emailed me asking for more money after we have paid everything to Magnet. Terrible, shambolic and stressful. AVOID.
Helpful Report
Posted 2 years ago
I am kitchen fitter and I’ve recently installed a magnet kitchen for a customer. I will never again take on a magnet kitchen fit. Quality is poor and customer service dreadful, even with trade counter. Kitchen vastly overpriced and felt sorry for customer, having been ripped off.
Helpful Report
Posted 2 years ago
Read the reviews and possibly relieved as we have had quotes from Independant and chain kitchen suppliers and for 14 units without appliances and fixtures came in at an average of £6.5k. With 50% off with Magnet we had the surprise quote of £11.2k (£22k full price) by magnet on MDF doors which are priced as such as they have a better coating, £6k for “services/fitting” where others are charging £3.5k and quartz top averaged £4k yet a lovely quote of £9k from Magnet. Without sale we would have a kitchen with MDF doors and without appliances costing £40k. Really disappointed and found the visual design when presented wasn’t even completed, virtual design Manager when contacted stood by the quote.. nothing further can be said!
Helpful Report
Posted 2 years ago
The quality of service from Magnet kitchens is absolutely awful and I would not recommend them under any circumstances!! Pretty much everything was done badly – they were very disorganised, communication was really really poor and the quality of the installation was bad (29 snagging problems to date - some minor, some major). The process has been really time-consuming and stressful. The installers tried to fob me off a lot of the time when I pointed out faults and Magnet have shown very little interest in putting things right. I’ve been chasing them for several weeks for a substantial refund I’m owed (not paid yet). They put my email address and mobile number on their marketing lists after I asked them not to. See photos on mymagnetkitchen.wordpress.com
Magnet 1 star review on 23rd December 2021 Magnet 1 star review on 23rd December 2021 Magnet 1 star review on 23rd December 2021 Magnet 1 star review on 23rd December 2021 Magnet 1 star review on 23rd December 2021
Helpful Report
Posted 2 years ago
What was designed and delivered was not what we discussed in-store. Panels were added to the order, which we tried to cancel but we were told we could not. Handles for the units were removed without our instruction The fitting went ahead on instruction from the store even though we said we need further discussion.
Helpful Report
Posted 2 years ago
The service from Magnet kitchens is terrible they dont return calls and the manager of the Aintree branch told us point blank they didn't want our business and to deal with a branch 40 miles away. Do not bother with this company for kitchens as they cant be bothered changing designs and the internal politics is disgarcefull - avoid at all costs!! They are prepared to loose kitchen sales rather than ensure their staff do a good job for their customers.
Helpful Report
Posted 2 years ago
Magnet is rated 1.7 based on 123 reviews