Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Magnet Reviews

1.7 Rating 125 Reviews

15 %

of reviewers recommend Magnet

Company Reviews

1.7

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Magnet made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Magnet 1 star review on 23rd March 2024

Magnet 1 star review on 23rd March 2024

Magnet 5 star review on 15th July 2022

Magnet 1 star review on 6th June 2022

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

27

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of issues but they were, eventually, resolved. What I can’t understand is after eight months the laminate worktops look like an ice rink: scratched, scuffed and even a gouge. Just me, a 67 year old, using the kitchen and have treated it with kid gloves. Never experienced anything like it! So disappointed. Laminate tops are supposed to be made of durable material but these seem to mark just putting a plate on them.”

Posted 2 years ago

“Bexleyheath branch. - The initial design meeting at the showroom went well but subsequent changes to the design were not registered. Balance was requested a week before delivery and the plan was still wrong. Manager had to get involved and Throughout the entire process there has been a total lack of communication. The fitting prices are grossly underestimated for electrical work etc. A refund of £480 for 2 rubbish collections, that were not made, have not been forthcoming and the consultant and manager have both now left Magnets so we are left without anyone to contact. The kitchen is lovely but the service has been appalling throughout. A highly stressful and expensive experience”

Posted 2 years ago

“Would not buy a kitchen from magnet again very dissapointed with there service and the kitchen fitters .From day one i could see there was going to problems.”

Posted 2 years ago

“Awful experience once installed. We paid extra to get a paint to order kitchen and the paint on the corners just rub off! After sales don't want to know even months after trying and the quality of the units are just B&Q standard - nothing special at all for the price.”

Posted 2 years ago

“What a nightmare We had a kitchen fitter on the make. He employed the most expensive plasterer.,a gas fitter that didn’t turn upand a Very rude rubbish collector The attitude of him was like he was doing you a favour. The quality of the kitchen and design is good but beware of there kitchen fitters.”

Posted 3 years ago

“In March last year I purchased a kitchen from magnet at a cost of £11000 and I am sorry to say that things have hardly ran smoothly from the offset. To begin with the fitter removed everything from my kitchen on the first day, including the sink and cooker, despite having been told the sink is last out and first back in. Needless to say this meant that we had no running water or cooking facilities for almost three weeks. ( had been told the job would be completed within 10 days ) Next, the splash backs were fitted to brick wall as the plaster had not been made good by the fitter. Then the soft closers were missed from some of the doors. Finally, after being completed for approximately 3 weeks, the work tops began to shrink back and had to be replaced. This time by a different fitter. Unfortunately, this meant removing my fridge for a time. We were still able to use it so the fact that it was in the dining room temporarily was no big issue. However, when the fitter put it back in place it we found that it was no longer working properly. Apparently, he advised would soon be needing a replacement as this was getting close to its sell by. Ironically, this was very close indeed. From that day on my fridge would not retain a stable temperature and the contents were either warm or or frozen. I purchased a new fridge and paid to have it installed, neither of these were through Magnet. When my new fridge was being installed the fitter told me the end panel of the housing wasn't straight but he would do the best he could with it. Unfortunately, the end result was that the door was offset at one side. A few months later I noticed white spots appearing on some of the cupboards, bottom and top, where the finish was coming off. These were replaced by Magnet and the fridge door was made good, or so I thought. Within days it was scraping against the next cupboard and now sounds like something from the Addams Family. Last but not least I now have the finish coming off 2 more doors and 1 drawer. I have not been able to make Magnet aware of this as yet due to the lockdown but I do plan to. I would like to point out that only myself and my husband live here so it is far from a busy kitchen. To be fair to Magnet, the after care to date has been excellent. They have attended to all the faults I have talked about in this review and apologised for the inconvenience and disappointment we have experienced. Unfortunately, this doesn't make up for the poor service we received or the fact that quality of goods in this instance is sub standard. I went to Magnet because of their good reputation when I could have got better for half the price. We live and learn”

Posted 3 years ago

“We went to Magnet's Gillingham store, probably around September or October 2019. First impressions were very good. Ricky was very helpful and we chose a design and colours we were happy with. As Magnet fitters do not fit flooring or do any plastering or extras which may be required unless we paid them extra, and, not knowing how much extra that cost would be, we opted to have our own fitter to fit the kitchen. It was delivered on 21st November 2019 and fitting commenced on 25th November. All went well until a day or so before the work was finished when our fitter asked where was the glass splashback to go behind the cooker. It had not been delivered by Magnet and, when I called to find out why, I was told that Magnet fitters contact the store to order the glass splashback once the cabinets have been fitted and proper measurements have been made. The fact that we had not been made aware of this beforehand resulted in a two to three week delay which could have been avoided had Magnet told us at at the outset to send in the measurements as soon as the cabinets were fitted. We were then told that there would be a delay and that the splashback would not be delivered until around 7th January. We were told that we would be called when it had been delivered and the fitter would be in touch with us to fit it. By 9th January, I had heard nothing so I called Magnet. The splashback had been delivered to Magnet but they had not called to let us know. There were a couple of things which also needed fixing, which Ricky said he'd pass on to the fitter. More time passed with no word so, yet again, I called Magnet. This time, a fitter did call back and we fixed a date for him to fit the splashback. When he arrived, he told us that the extra things which needed adjustments had not been mentioned to him, in spite of my asking for them to be addressed more than once when speaking to Ricky. This resulted in him having to make another date to make those adjustments. When he fitted the splashback, he noticed that the trim on the surrounding backboard was missing. He said he would ask Magnet to order this, which he did. This took another three weeks to arrive and again, I was the one having to make the call to Magnet as they had not bothered to tell me that the trim had arrived. During my phone call to Magnet, I was told that I would be called by the fitter and that it would be fitted this week. Guess what? Today is Thursday and, yup. No call. So again, I did the chasing by calling Magnet to try and arrange for a fitter to do this one remaining small job. I spoke to a lady who told me there were no outstanding jobs in my name and she will call me back tomorrow. Ricky is off this week and there is apparently no way of finding out what was needed. No note on my file, if I even have a file. So here I am in limbo, more than 3 months since the kitchen was delivered and STILL it is not complete with no sign of any date being fixed for this one remaining small job. Magnet have not been at all proactive on this job. I have had to do all the chasing. They have not informed me when they have received deliveries for me or told me if I need to take action to make something happen. It seems I have to make around 3 phone calls before anything ever happens. I am so very fed up. Should it really take over 3 months for a kitchen to be completed? I don't think so. I'm at the end of my patience and end of my tether waiting for Magnet. Nice kitchen but shocking after sales service. I should have listened to the other kitchen supplier who told me that Magnet would fail to deliver. He said he'd seen it time and time again. Looks like he was right.”

Posted 4 years ago

“Poor design left me over £500 out of pocket to correct their mistakes”

Posted 4 years ago

“Everything started well however once the kitchen was stripped leaving us with a shell the problems have started. We have had a couple of no show appointments for the fitting and the fitter involved has not answered any of our calls today after promising us yesterday that he would start work today. Nobody is able to give me a definite answer as to what is actually happening and the whole process has become extremely stressful to us. The original start date we were given was 10/06/19 and were told that it would be a two week job. It is now 10/07/19 and we still have no kitchen nor any idea when we will actually have one. Granted there was extra work on the floor and ceiling which is now finished by sub contractors reccomend by Magnet but still no sign of our kitchen. My wife is extremely stressed and upset at the lack of communication and it really seems as if the left hand does not know what the right is doing here. I contacted head office today and they have told me that they will give me some sort of update tomorrow morning. If I am let down once more I am seeking legal advice. Given the record to date I do not think I would trust Magnet again and my only hope is that they will turn this disaster around as my wife and I are coming to the end of our tether with the incompetence with which we have been dealing and the lies that we have been told.”

Posted 4 years ago

“Over one year and still they have not finished my kitchen. 1. they dont tell the truth 2. they ignore complaints 3. there fitters are appalling possibly the experience is different depending on the store but Acton should definitely be avoided”

Posted 1 week ago

“i had my kitchen about 4 years ago about a year ago the plastic and the door fronts stared to peel and then the woodchip is showing through about 5 upboards and i drawer front my daughter had a budget b and q kitchen 9 year ago and it is still perfect”

Posted 1 week ago

“Worst experience ever I had as a fitter. Pls avoid those scumbags. Wow,I still can't believe what I have experienced. Pls see in picture how looks my costumer kitchen for now:D the kitchen won't be finished until May”

Magnet 1 star review on 23rd March 2024

Magnet 1 star review on 23rd March 2024

Posted 3 weeks ago

“I had the worst experience from this company. After several days of fitting my kitchen,I noticed there was a leak in the cabinet under the sink . I called them ,they changed the cabinet but they said the leak was from my washing machine pipes. I called someone to change it but they said there is no problem from my washing machine pipes. Then after changing them still there was a leak. I continued in this situation for 9 months they send people and can't recognize where is the leake from. In the end they decided to blame it on me of leaving too much water on the surface. In the end I contacted the head office which they were dishonest and refused to help. In the end I contacted the ombudsman and I found two different qualified people from different company which they from the first look they diagnosed the leake was from sink as it was fitted without seal and clips . In the end I won the case and they had to send someone to fix it for me . They are bunch of liers dishonest people.”

Posted 1 month ago

“Poor quality kitchen, appalling customer service both in store and over the phone from head office. They do not respond to emails and refuse to come out and look at the quality of the kitchen, I used their installer, just a complete waste of money. Avoid Magnet at all costs they are crooks!”

Posted 6 months ago

“Terrible quality of units and a low guarantee on the medium range. Terrible customer service and terrible aftercare even after paying for a premium fitting service. Their fitter even swapped my new integrated fridge for a cheaper one before we realised. Avoid!!!”

Posted 8 months ago

“I would strongly advise against using this company. The level of service has been appalling from the Hemel Hempstead branch. Not only did they include 4 different ranges in our order, but they measured the space incorrectly and forgot to include several cabinets which meant we would have ended up with a kitchen that did not fit the space and was a mish mash of cabinets. I decided to give them a chance to rectify this and reached out the the head of customer service who kept passing our case on to another branch. They quoted at a much higher price and refused to compensate us at all for all the mistakes they had. If you are on the fence DO NOT go with Magnet. Howdens provide a much better service and more importantly, get all the details right so you’re not left with half a kitchen.”

Posted 8 months ago

“The performance of your Canterbury branch is highly unprofessional. The fitters come and go as they jolly well please, no information when they will come next time. We were delivered the wrong sink, we advised the designer sbout it, she assured us that the Stone Company that manufactures the worktop will be advised about it. When the worktop arrived today (13th of April 2023) it appeared that the opening for the sink is of the wrong size. The works started on the 17th of March 2023 and they are still unfinished and we have no information when they will be completed. I most strongly regret that we have chosen Magnet as our kitchen supplier.”

Posted 1 year ago

“We spent over £12,000 having kitchen units supplied for our builder to fit. One 600 wide draw unit didn't fit and we wanted to return it and replace it with a 500 wide draw unit. We paid over £500 for the new draw unit and they would not take back the 600. Also some very expensive wood was supplied to support the sink and they would not take that back either. I would have given a reasonable review but for these matters. Terrible after sales attitude for a company to have towards customers. I do not recommend Magnet Kitchens.”

Posted 1 year ago

“Magnet Fulham has been extremely poor and and Magnet Head Office Complaints team equally poor, both to the point of the customer left feeling insulted by the complete lack of concern once the money has been paid. I would advise prospective purchasers to look elsewhere. Do not not trust Magnet to deliver a satisfactory job.”

Posted 1 year ago

“On November 21st 2022 I contacted the customer service department (They do not understand the word) as 6 of my chrome handles had the chrome peeling off, I received an email saying the issue would be resolved in 7 - 10 working days. I have made numerous calls to them and to the Ipswich store to get it sorted out, I finally thought it had been sorted when the Ipswich store emailed to say they would be delivered to the store the following week and they would bring them out. No handles so I contacted the store who tole me the handles had been delivered to the store at Colwyn Bay and they bounced the problem back to the service department. I have just rung them and they told me the issue has been resolved as I have had the new handles, so I have explained to them they sent them to the wrong location, they didn't know, and they are supposed to be ringing me back this afternoon, not hopeful. My advice - DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY, ONCE THEY HAVE YOUR MONEY THEY JUST DON'T CARE!! I have had to chase them constantly, no-one has ever phoned me back. Buy your kitchen elsewhere for peace of mind.”

Posted 1 year ago

«
1
2
3
4
5
»

Magnet is rated 1.7 based on 125 reviews