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Maisons du Monde Reviews

1.2 Rating 123 Reviews

5 %

of reviewers recommend Maisons du Monde

Company Reviews

1.2

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

34

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was so expensive and of poor quality; I complained but was informed that 72 hours had passed so I have no solution but to return the product in the original packaging. The original packaging had to be thrown away because it smelled so bad. now i have a BAD product.”

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Maisons du Monde 1 star review on 2nd May 2022

Posted 1 year ago

“I usually don't do these reviews but I just want to warn future customers. Never buy something here! I bought a closet/cabinet, everything went fine until the moment they said they delivered the product, which is just not true, I never received it. They have no customer service at all, meaning: no phone number where someone answers the phone, no e-mailaccount where someone answers to your message, nothing. And I literally tried everything. Save yourself a lot of issues, don't buy stuff here.”

Posted 4 years ago

“All I can tell you is keep away from this store. Ordered a couch, two months later and after endless futile attempts to contact them, they sent me an email telling me that they had the wrong telephone number. Of course no one thought to send me an email instead, right? Right... Absolute appaling service. Asking for a refund, still no response. They need to go out of business.”

Posted 4 years ago

“Watch out - you cant return damaged items Terrible customer service. They deliver a damaged mirror and after three complaints still no reaction or money back. It has been 4 weeks now! Watch out before you shop here! My order delivery number: N° 68945285 - please contact me as soon as possible to schedule the return of the damaged mirror and return the money. Maybe a public review helps get this company motivated..... it is my last resort.”

Posted 4 years ago

“Shame there isn't a minus option on here, not only delivered the wrong item but also then took 6 weeks to return my money! Just awfully bad service such a shame as the products are really lovely”

Posted 7 months ago

“Sadly, the delivery was wrong, and the information given was deceiving. Customer care was equally useless. Will not be shoping in Maosons du Monde again.”

Posted 7 months ago

“Do you think it's OK to cheat and not deliver on promises? I bought a gift card from the MDM website in March 2022, you do know that gift cards are bought as a gift, don't you? Due to the fact that the gift card cannot be used in Italy, my friend has been waiting for a very long time to receive his birthday gift. And so it's the end of October. It's been 7 months, they haven't returned my 200 euros (although they confirmed the compensation in writing twice), they haven't offered me alternatives, they've ruined my friend's gift dreams. And stole my 200 euro. Why is MDM so poorly organised? When will my complaint reach a real manager who can offer me a solution to my problem? I believe that 200 euros is money to be earned; and a gift card is joy and freedom of choice. And Maison Du Monde turn it all into distrust and hatred for their brand, and the people who work there.”

Posted 1 year ago

“I’m so glad I didn’t listen to the reviews saying “DO NOT BUY” because everything I received from Masion Du Monde was PERFECT. Wall art, Bar, Bar Stools, Faux Banana tree and Lamp Shades. All good quality and exactly as advertised.”

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 5 star review on 2nd October 2022

Posted 1 year ago

“The couriers they use for deliveries are terrible with very slow deliveries and poor updates to their tracking but the quality of the products is absolutely diabolical. They look good on the website but the materials are the cheapest you can possibly imagine and the workmanship is like a child made them. Truly appalling, I've never seen anything so bad in my life and if I had the time and energy to return I would but these were bought for our holiday home and we're leaving in a couple of days and I don't want to waste my time waiting for their courier to come and collect. Without a doubt the worst furniture I have ever seen, Ikea looks high end in comparison.”

Posted 1 year ago

“Criminal operation. Double charged for goods then ignore request for refunds. they should be investigated by Trading Standards and closed down.”

Posted 1 year ago

“impossible to track the logistic operator.. delivery times unknown.. good luck”

Posted 1 year ago

“No refunds! I bought for €1.529 garden furnitures and cushions. Unfortunately the quality of 1 furniture and all cushions did not live up to expectations. I therefore chose to return part of the order. The pickup of the return went fine. Maison du Monde informed me that I would receive a creditnote valid for 1 year. However I insisted on a refund, as I had no intention to make more purchases. Maison du Monde refused to make refund (which is a violation of consumer rights in EU). I receive no reply to my messages and the problem continues to be unsolved.”

Posted 1 year ago

“I ordered a small chest of drawers from Maisons du Monde and had to wait 3 months for it to be delivered! When it finally arrived and I removed it from the box it was broken in two places, the wood split along its length. This was due to poor quality wood being used and inadequate packaging. Later I found that Amazon sell cheaper, better made products with next day delivery. So I will not use Maisons du Monde again. I have given 2 stars, because the refund/return process was easy and they have promised a full refund and I can keep the damaged item.”

Maisons du Monde 2 star review on 8th April 2022

Maisons du Monde 2 star review on 8th April 2022

Maisons du Monde 2 star review on 8th April 2022

Posted 2 years ago

“We have tried and failed to spend in the region of E700 in the Marbella branch of Maison du Monde. The items we required were on display but not “for sale” therefore are only an example of what is available on line. This is hopeless for us as we are only here for a week or two at a time and are not able to organise a delivery to our home. One item, a table, was actually in their winter sale and we would have been able to take it there and then however they would not help us take the centre pedestal off to enable us to put it in the car!! Honestly talk about useless!”

Posted 2 years ago

“cancelled my order with no explanation. I tried to order it as express delivery which they said they wouldn't do. I called the company and they were passing me between departments. No-one would help, and then they just hung up on me. The item was meant to be a Christmas Present but now will not arrive in time for Christmas. Their customer service is terrible. DO NOT ORDER FROM THIS COMPANY 1 star is a compliment for them”

Posted 2 years ago

“They don’t even deserve 1 star. They sent me a table with missing parts and damaged! and they are asking me to pay again for delivery to my apartment. Their customer service and delivery service are the worst I have ever experienced.”

Posted 2 years ago

“Do NOT order from here. We placed a furniture order for delivery to the Netherlands. BOTH items arrived damaged. That was almost 2 weeks ago. We are calling them DAILY for a collection and nothing happens. No return calls. Nothing. I have NEVER in my life dealt with such poor customer service. You’re better of spending your money somewhere else because this company is a total joke. Don’t waste your time.”

Posted 2 years ago

“Terrible, terrible service. I ordered a large mirror which arrived with the glass completely shattered. Called to get a refund and they confirmed that they would process a refund within 2 weeks. I didn’t get the refund, called again and they said I would get my refund in the next 3 days. It’s been a month now since I received the broken item and I still haven’t received the refund. They won’t pick up the phone or respond to my enquires.”

Maisons du Monde 1 star review on 22nd March 2021

Posted 3 years ago

“What ever you do, stay away from this company. They could not be more unprofessional if they tried and have caused me a great deal of stress after selling me a defective item. I'm not joking when I say I had a nervous breakdown on the phone with them after trying to contact them repeatedly for weeks and getting the same empty promises that someone from management would call me back. I bought a very expensive chandelier from them which had a missing piece that is made clear it was required in order to safely fit the light. I only found out after I had the electrician over and am now £48.50 out of pocket for the wasted visit. I expected they would pay me compensation given that they themselves said the item was defective. It turns out that they simply never provide the crucial piece, it doesn't appear in the list of parts supplied, yet it does appear in the product instructions! They offered me a replacement light despite me telling them I would still have the same issue of the missing crucial piece!! The sad thing is I really wanted to keep the chandelier and asked them many times for the details of the crucial piece so that I could fit it safely. Over the course of 3 weeks, they kept promising me that someone would call me back "within 48 hours". Needless to say it never came. They simply don't care. As a result they had to refund me the item costing £659, yet I am still out of pocket for my electrician's bill of £48.50. Shame on you Youssef, Yasir, Souffian and all the others I dealt with. It reflects so badly on you that you made empty promises to call me back and simply restarted the 48 hour clock at each phone call I made chasing any updates. In the meantime, I strongly urge you not to buy any of their electrical items as this will happen to you too - they are still selling the item I bought so clearly they have no interest in worrying about selling a defective product.”

Posted 3 years ago

“Absolutely appalling customer service. Returned an item two weeks ago and still no refund. Emails ignored, numerous telephone calls made, finally got through and was assured a refund was imminent..... that was a week ago and still nothing..... worried I won’t see my £351.... AVOID this company!!!”

Posted 3 years ago

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Maisons du Monde is rated 1.2 based on 123 reviews