Maisons du Monde Reviews

Name: Maisons du Monde
Rating: 1.23

1.2 Rating 124 Reviews

5 %

of reviewers recommend Maisons du Monde

Company Reviews

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Metrics

1.2

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 1 star review on 2nd May 2022

Vanessa Pardal

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so glad I didn’t listen to the reviews saying “DO NOT BUY” because everything I received from Masion Du Monde was PERFECT. Wall art, Bar, Bar Stools, Faux Banana tree and Lamp Shades. All good quality and exactly as advertised.”

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Posted 1 year ago

“Prodotti di classe a prezzo basso”

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Posted 5 years ago

“Lovely products, speedy delivery”

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Posted 5 years ago

“I bought a cushion from them recently and was very impressed by the quality and ease of delivery.”

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Posted 6 years ago

“Rung them up very polite lady answered my query also checked the stock for me, when you have people that are willing to spend time speaking to you and don't rush to speak to the next person its worth dealing with them. Great products and great customer service will use them again.”

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Posted 6 years ago

“Goods received were as described and shown on the website and were delivered smoothly. The only reason for not giving 5 stars is that the reply to an email with queries was too long delayed.”

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Posted 5 years ago

“Tienen artículos para el hogar de muy buena calidad. Maderas macizas. Pero no tienen muy bien gestionado el tema de los gastos de envío. En uno de los pedidos, casi eran más caros los gastos, que el artículo comprado.”

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Posted 6 years ago

“I ordered a small chest of drawers from Maisons du Monde and had to wait 3 months for it to be delivered! When it finally arrived and I removed it from the box it was broken in two places, the wood split along its length. This was due to poor quality wood being used and inadequate packaging. Later I found that Amazon sell cheaper, better made products with next day delivery. So I will not use Maisons du Monde again. I have given 2 stars, because the refund/return process was easy and they have promised a full refund and I can keep the damaged item.”

Maisons du Monde 2 star review on 8th April 2022

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Posted 2 years ago

“Ordered a chair bed and was told it would arrive between 20 and 24 December. All through that window was given no further info re delivery. At lunchtime on 24th suddenly info appeared telling me tnt would be the delivery company. Couldn’t phone the Maisons du Monde info number from my phone as it was an 0800 one. A few expensive calls to tnt later, was told the parcel had been at my door on 19th.... (TNT’s fault no note through door) chased it all up myself and collected it myself from a depot. Main culprit- maison s du monde for not coordinating delivery. By the way the wide single chair sofa is rock hard though it does look nice.”

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Posted 4 years ago

“I ordered a library bookcase (£3.5k) and after FOUR delivery attempts (wrong product or damaged), I finally thought I had it sorted...wrong! A back piece was missing which they said they can’t replace and now they won’t return my calls...please be very very careful ordering anything big from them.”

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Posted 4 years ago

“Terrible internet service for delivery. Pity as the brand had all to work. M never buying from them again. As they took 2 months to deliver and then more one month delayed.”

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Posted 5 days ago

“Shame there isn't a minus option on here, not only delivered the wrong item but also then took 6 weeks to return my money! Just awfully bad service such a shame as the products are really lovely”

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Posted 7 months ago

“Sadly, the delivery was wrong, and the information given was deceiving. Customer care was equally useless. Will not be shoping in Maosons du Monde again.”

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Posted 8 months ago

“Do you think it's OK to cheat and not deliver on promises? I bought a gift card from the MDM website in March 2022, you do know that gift cards are bought as a gift, don't you? Due to the fact that the gift card cannot be used in Italy, my friend has been waiting for a very long time to receive his birthday gift. And so it's the end of October. It's been 7 months, they haven't returned my 200 euros (although they confirmed the compensation in writing twice), they haven't offered me alternatives, they've ruined my friend's gift dreams. And stole my 200 euro. Why is MDM so poorly organised? When will my complaint reach a real manager who can offer me a solution to my problem? I believe that 200 euros is money to be earned; and a gift card is joy and freedom of choice. And Maison Du Monde turn it all into distrust and hatred for their brand, and the people who work there.”

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Posted 1 year ago

“The couriers they use for deliveries are terrible with very slow deliveries and poor updates to their tracking but the quality of the products is absolutely diabolical. They look good on the website but the materials are the cheapest you can possibly imagine and the workmanship is like a child made them. Truly appalling, I've never seen anything so bad in my life and if I had the time and energy to return I would but these were bought for our holiday home and we're leaving in a couple of days and I don't want to waste my time waiting for their courier to come and collect. Without a doubt the worst furniture I have ever seen, Ikea looks high end in comparison.”

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Posted 1 year ago

“Criminal operation. Double charged for goods then ignore request for refunds. they should be investigated by Trading Standards and closed down.”

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Posted 1 year ago

“impossible to track the logistic operator.. delivery times unknown.. good luck”

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Posted 1 year ago

“The product was so expensive and of poor quality; I complained but was informed that 72 hours had passed so I have no solution but to return the product in the original packaging. The original packaging had to be thrown away because it smelled so bad. now i have a BAD product.”

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Posted 1 year ago

“No refunds! I bought for €1.529 garden furnitures and cushions. Unfortunately the quality of 1 furniture and all cushions did not live up to expectations. I therefore chose to return part of the order. The pickup of the return went fine. Maison du Monde informed me that I would receive a creditnote valid for 1 year. However I insisted on a refund, as I had no intention to make more purchases. Maison du Monde refused to make refund (which is a violation of consumer rights in EU). I receive no reply to my messages and the problem continues to be unsolved.”

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Posted 2 years ago

“Does not even deserve the 1 star. DO NOT BUY HERE! Went to the store for a new sofa. Were very friendly at and helped us with creating our own sofa. Added two other smaller items (small trolley and foot rest). Delivery date was set for Januari 4th. Delivery was free because of the expensive purchase. The whole amount had to be paid immediatly otherwise they would not create the order. Should have known then and there something was off. Delivery was postponed (email), no reason given. Delivery was postponed again (email), no reason given. We called and found out it was because they didn't have the foor rest in stock. Went to the store, found the foot rest, had it removed from the order and took it with us immediatly. Delivery was then set for a wednesday, which we told is the only day that is absolutely impossible for us. Replied to the email didn't change anything. Had to call customer sevice and explain it was not possible before another date for delivery was scheduled. Spoke to customer service twice and asked specifically if my old sofa would be taken on delivery of the new one. Both timpes the answer was 'YES'. Sofa and trolley delivered February 15th. Old sofa not taken. Called customer service, they acknowledged it was their fault, but refused to offer any sollution. Even the delivery company (not Maison du Monde) tried to find a sollution by having their office call Maison du Monde for a pick up and destruction order but Maison du Monde flat out refused. Assembly: at the store they told us it would be assembled for us. Well that didn't happen. Nuts, bolts, screws, ... all the wrong amounts. Assembly instructions for the sofa bad; for the trolley it was wrong. Managed to assemble it anyway. And they should see themselves the instructions are wrong because you can't complete the instructions with the pieces listed on that same instruction manual. Damage to the wood, non- supporting structure, of the sofa. And it is on the bottom so nobody will see it. I'm not even going to bother with customer service for this.”

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Posted 2 years ago

Maisons du Monde is rated 1.2 based on 124 reviews