“Blinds arrived faulty, I had to send proof after proof in the form of photo and video, kept asking for further ( like I want it to be broken) was told needed new part to repair, I didn’t really want to repair a brand new blind but ok. Never recieved phoned to chase part was told my videos were not sufficient I must send more with another person in them . Eventually provided enough evidence and part arrived and yet again still a roller blind that doesn’t roll on or off the window. I should not be repairing a new blind in the first place let alone proofing”
“Ordered 5 samples on 26 March for blinds for a number of rooms. Took several days to arrive and then we’re 2 samples short. Queried by online chat and assured they’d be despatched again. 2 follow up email/chats and as of 6 May still no samples.
In meantime ordered 1 blind for a small window to see how easy to fit. This was on 1 April. Should have been received (according to their website) within about 14 days max. They dont contact you proactively to advise delays other than 1 initial email a week after I ordered saying it was now in production and would be despatched on 22 April.
They say in their delivery terms that they keep you advised and send tracking codes. Nothing received. Contacted Tuffnells who they said on order would be delivering and as of today have not received anything.
I’ve asked for a refund as they are in breach of contract according to Consumer Rights legislation 2015 having failed to deliver within 30 days of order. On companies house they are a micro company, don’t file full accounts and owe a lot of money to creditors with few assets. They appear to be a tin pot company with no proper procedures on their website for complaint or redress. Understand many customers out of pocket with them. We’ve spent £80 which we will pursue to small claims and media Consumer champions if we have to. They’ll lose more than £80 in bad press. I would be very careful investing thousands of your hard earned money with this company as they seem to be trading on a wing and a prayer.”
“If I could give less I would.
I ordered my blind on the 15th May.
Dispatched on Tues 2nd and was told it would be delivered within 2 working days.
Here I am 9 days later no blind.
Refused a refund as the 'blind has been made' customer service just palm you off with flowery words no action and no constructive resolution.
Now after 9 days since dispatch I'm toldy blonds are going back into production and I'm back at the beginning waiting.
A refund to purchase my blind from somewhere reputable wasn't an option as it has already been made, but now it has to be made again I'm still not entitled to refund just left in limbo being held to ransom.
Do your selves a favour and order elsewhere!
These guys are absolute cowboys. Shop elsewhere!”
“Warning to anyone looking for blinds currently about Make my blinds - please please avoid this company.
Order arrived later than we were told when we ordered. Opened the box to find a very different product to the one we ordered. We ordered a white voile Roman blind. Instead we were sent an opaque white blind. See the photo on the website and our photo. The detail of the window frame is visible through their photo and you can’t even see the frame of our window through ours.
Not to mention due to the thick lining they have used, the colour is now cream and not white (see 3rd photo). Their explanation being that the colour light look different in different lights - they’re in the same light!
It is clearly not what we ordered or wanted, and because they have labelled it as our order, we are stuck with it and they have taken our £110 for a blind we cannot use.
Please please avoid this company. They have been dishonest and their website is misrepresenting their product, with no way of getting a refund. We will have to take this further to trading standard / ombudsman”
“No contact from courier re delivery so I contacted "make my blinds" response was basically not interested, it's down to the courier. This suggest that once the courier has your package "make my blinds" are no longer interested.”
“Ordered a blackout blind 8 weeks ago and it never arrived despite being told three times it had been manufactured and dispatched. Now I’m told they don’t have my fabric choice and would I like to choose another. The blind was coming from their European factory? My blind had never actually been made! I’ve now cancelled the order!!”
“Blinds sent with the wrong fitting brackets. Explained the problem to Aimee who said she will get the correct ones sent to me ASAP. I recieved a package 3days later with the same wrong ones sent again. I went and purchased the correct ones from a local retailer. I emailed customer support to let them know they sent the wrong ones again. I recieved an email from Ness asking for a photo of proof that the wrong ones were sent, which I did. The reply from Ness was to give me instructions on how to fit a top brackets, I don't have a recess to fit them into. I sent her a photo of the blinds now fitted using the correct brackets I purchased and the reply was, "it was all my fault for ordering the wrong brackets TWICE!"
I didn't order brackets I ordered blinds. The company is responsible for sending the correct brackets, not me.
Never again.”
“Ordered some blind samples. They didn’t turn up. Contacted the customer services who apologised and said they would resend for me….they never arrived so I won’t be ordering from them. I’ve waited several weeks so it’s not an issue with delivery times”
“Avoid at all costs! Ordered a custom blind, it was over a week late and arrived too big to fit the window recess, I was told there was nothing they would do about it as it was their "manufacturing tolerance of 4mm" and I needed to cut it to size myself, told them I was partially disabled and they said I should find someone else to cut it for me but they don't offer refunds. What is the point of made to measure when it doesn't actually fit? Their own facebook page says "All made . . . to your exact specification. No more cutting to size, frayed or chipped edges - just perfect, made to measure blinds to your door every time." Well that isn't the truth. I'm left with a blind that is too big for the window and they refuse to help anymore.”
“I can only leave a bad review unfortunately as I am still waiting 2 weeks on. Despite promises that they would chase up the delivery company and they would update me, this clearly has not happened. This will definitely put me off ordering from them again.”
Hey Hayley, thanks for your review - just checking, you've given us a 1* rating but the comments are really good, just want to make sure that correct or if there is anything we can do to help?
