Man Crates Reviews

Name: Man Crates
Address: 2694 Middlefield Road, Suite F, Redwood City
Rating: 2.28

2.3 Rating 32 Reviews

25 %

of reviewers recommend Man Crates

Company Reviews

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Metrics

2.3

Based on 32 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

8669027260

Email:

chris.selden@mancrates.com

Location:

2694 Middlefield Road, Suite F
Redwood City
94063

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gift for my husband on Jan 30th for Valentine's day. It said it would arrive by February 4th. I than got an update 3 days before Valentine's day saying it wouldn't be delivered until February 16th. What is the point in planning ahead if the company is going to mess it up. I than went to their website and their advertising how if you order by Friday the 11th they will get the item to you by Monday. Well that's funny since they can't get the item I ordered on time. Worse company ever! Now I have to scramble to find him another gift. I ended up cancelling the order I placed because I don't need it after Valentine's day.”

Helpful Report

Posted 2 years ago

“We love Man Crates as gifts for our adult male children who live out of state, however the last three times we have ordered one it has missed the “delivered by” date but 2-3 days. That’s unacceptable when you’re counting on its arrival for a birthday or Christmas gift. So sadly, unless they stop using FedEx for shipping, we won’t be ordering them anymore.”

Helpful Report

Posted 2 years ago

“I am now furious with my mancrates experience. I just returned home to find the decanter had leaked all over my kitchen counter. Leaked in to my mail, sentimental items, in to the directions for the itself, and on the knife making kit. I was already struggling to like the company after having to make two separate orders instead of buy one, get one 50% off. Two separate orders, two separate shipping and now, two separate disasters. I will not recommend or order from them again. I had read a few other reviews that had leaking decanters and was skeptical. However, I went ahead and shelled out almost 300 with shipping, going off the good review of customer service. I left a message and will update my review if I do receive (or do not) receive an acceptable response.”

Helpful Report

Posted 2 years ago

“READ THIS REVIEW-I ordered Wednesday. of Father’s Day week. Father’s Day was Sunday so I picked Saturday delivery. Saturday came and it says fedex delayed to Sunday. All day I wait for it but it doesn’t come. Sorry husband no gifts for you! Here it is Monday at 3:30 pm and nothing. I track my package and it says expect on Tuesday. This is bad business! If you cannot get it delivered and need us to pay more than charge it. It was supposed to a fedex guaranteed delivery on Saturday the 19th. Man crates needs to fix this issue. I will update if I ever see it.”

Helpful Report

Posted 2 years ago

“I was supposed to receive my SO Valentine's gift February 13th. Shipping was delayed until the 14th. Ok cool.... it's now been delayed 4 times... it's now February 17th with nothing... talked to both shipping company and man crates. Promised a call back. Completely sucks expecting a gift for valentine's day and nothing... then I can't even get a response after addressing the issue... complete bummer.”

Helpful Report

Posted 3 years ago

“Satisfied doesn't even come close to my rating! My dad was absolutely blown away by his crate! He thought it was the best thing EVER! He actually sent me a video of him using the yo-yo that came in the crate. Not bad for a 63 year old! My husband got a total kick out of his. He loved that it was wrapped in duct tape and then had to be opened using a crow bar! He wanted to know more about it so that he could use it for his dad and brother... friends too! Thank you for the incredible gifts! The timeliness of them! The Customer Service! All in all... customers for life! Thank you!”

Helpful Report

Posted 3 years ago

“Don’t ever buy from this company because it’s a scam. I doubt they’ll even let me review go through so they can keep their image. I ordered this product from them 3 WEEKS before Fathers Day to give it plenty of time to come. The expected date of delivery was this past Thursday the 18th. After I ordered I NEVER got any updates on status of shipping which should have been my first clue. The 18th came and still nothing so I reach out to customer service on the 19th (THREE DAYS before Fathers Day) letting them know that I have not received my order or an update and that I was getting worried. Friday night I get a response that if I haven’t received and update that my order has just been lost and that I can’t even get a replacement because it’s out of stock but if I wanted something of similar price they could send that or just give a refund. I emailed back literally 10 min after the response I was given because Fathers Day is nearly here and ask if anything can get here in time? I’ll pay differences, shipping, I don’t care at this point I just don’t want to be left empty handed. Saturday afternoon rolls around (The day before Father’s Day) and still no response back so I call. The lady on the phone tells me that I am being issues a refund and that a replacement product has already been sent out and will be here today. I was confused but relieved because I thought the item was out of stock but hey at least I was going to get something in time for Fathers Day and the refund was just an added bonus. Now a few hours after taking to this lady I finally now get a response from the lady I was originally talking to through email who has informed me that nothing is coming, nothing can get here in time, but here’s a refund that should post is 1-5 business days. We’ll see if that actually happens because so far everything this company has told me has a been a downright lie and honestly I’m not even expecting a refund because I think this company is just a scam. So now it is 7pm the day before Father’s Day and I have absolutely nothing to show for it except for the fact that I’m out $70 and no present for Father’s Day. This company should be ashamed of themselves for scamming people like this. I will be making sure no one I know EVER orders from this company.”

Helpful Report

Posted 3 years ago

“$144 gift arrived in decent time. However, package did not include the tool for opening. Notified company and they were quick to apologize and promise quick resolving of the problem including refund of $14.00 shipping and handling charge. It is now 7 days later and no refund, as well as no receipt of missing tool. They are almost impossible to reach by telephone and if you do it will be someone that is not at all concerned nor helpful. They prefer text messages and respond quickly but do not follow thru on those promises, As I write this we have no idea if the part has even been shipped and can't find out.”

Helpful Report

Posted 4 years ago

Man Crates is rated 2.3 based on 32 reviews