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M&Co Reviews

3.8 Rating 85 Reviews

68 %

of reviewers recommend M&Co

Company Reviews

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About M&Co:

M&Co. offers high quality,within your means fashion for Ladies (sizes 8-18), including Boutique, Accessories and Lingerie ranges, Plus (18-28), Petite (5ft 3in and under), Mens, Kylie (girls aged 9-13+), Kids and Home. We are a large clothing and homeware retailer in the UK with nearly 300 stores across the country.

Visit Website

Phone:

0800 0317 200

Email:

customer-services@mandco.com

Location:

M&Co Web TeamCaledonia House5 Inchinnan DriveInchinnan Business ParkInchinnan
Renfrew
PA4 9AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with a dress I purchased as looked like an old rag screwed up and some stitches coming undone. Loved the pattern on the dress so sorting it out but not good customer service as I had been on the waiting list for one to become available and then was substandard.”

Posted 5 years ago

“Good choice of summer dresses in September”

Posted 6 years ago

“Ordered bengaline trousers as hoped they would replace similar bought in store before closure. Fabric was much thinner and elastic waistband cheap and poorly made. Very disappointing as previous purchases in store were always good quality at a realistic price.”

Posted 1 month ago

“Bought a lovely pair of 'Lift and Shape' leggings in M&Co store but only had one in my size so went on line to order. Two different choices re 'Lift and Shape' one pair had a front zip and belt holders so checked the other pair, black so impossible to see but with no further info as to additions ordered these. Arrived and hated them. Tighter on the waist, baggy on the thighs and shorter legged. Bought them via Amazon pay since they didn't offer PayPal which means to complicated to return so donated to charity. Total waste of money - never again.”

Posted 2 years ago

“Ordered some Items and they took money out of my card and when trying to ring customer services it keeps ringing cause i want to knew when my parcel arrived so it’s my first time using this as shops are closed due to the paramedic going on but can’t get no where I sent message to them online and still no answer”

Posted 4 years ago

“I am a size 24, and short, and all the skirts are long ones, and I trip over or someone stands on them, I would like to see a good selection of 27" length skirts, also shorter length dresses, size 24, I shop mainly in the Guisborough store, and I shop on line. The staff are wonderful, its just your length of skirts and dresses. thank you.”

Posted 5 years ago

“I purchased two pairs of black jeans for work from M&CO.I didn't expect them to turn my legs, hands and tops black as well. Very disappointed.”

Posted 6 years ago

“As I worked for the original retail part of M And co. I hoped for simaler quality and service , unfortunately I did not receive it, First after ordering I did not receive any confirmation, The goods arrived and were nowhere near the quality, Then trying to return goods was horrendous, I’m just hope it’s worked,”

Posted 5 months ago

“I would never order from M&Co again. Such a bad experience from beginning to end. The main part was returning six items costing approximately £141 refund was approximately £87 When I queried this I was told only four items were received. The six items were in one bag. I have bought off the internet for may years , M&Co are the only company I have ever had a problem with. Definitely would not recommend this company.”

Posted 6 months ago

“The assistant who served me was not pleasant & refused my £5 voucher saying 'It's not M&Co anymore'.”

Posted 1 year ago

“Terrible customer service. Still no refund almost a month after returning items”

Posted 1 year ago

“Returned a sale item day after purchase, (rules are return within 14 days to receive a credit gift card) to b told I had to choose something from the store as there were problems with credit gift cards. I couldn't find anything suitable and asked for a refund which was refused. I then had 13 days to find something I wished to purchase. Very unhappy with this poor service I rang the M and Co number on the receipt. I was fortunate enough to speak to Derek, who said stores had previously been advised to give refunds until the gift cards were available. He undertook to speak to the store concerned to reiterate the temporary arrangements - then followed this up with an e mail for me to take to the store, which confirmed that I should be given a refund. M and Co are fortunate to have someone like him, who retrieved the situation following the very poor standard of service I had received in store. Thank you Derek.”

Posted 1 year ago

“Bought a dress from the sale rail at Tavistock branch. It didn't fit properly so returned it for a refund. Could only get a credit note as it was a sale item. I said this wasn't pointed out at time of purchase but was told terms were displayed on back of receipt, not much use as don't get receipt until purchase made. I've been a regular customer of this store and have never had a problem returning full price items. However treatment this time and lack of customer care will ensure I never shop there again”

Posted 1 year ago

“Just tried to buy two dresses. Gave up, never the right email address or password or loyalty card number. Went round in circles for a while, you’ve lost sale of over £60. So, OOPS (really?) won’t bother again”

Posted 1 year ago

“I have never ever written a review before, but I am going to write this. I ordered a dress on line. I have to shop online as my husband is on immune-suppressant medication and, therefore, very susceptible to catching illnesses (like Covid). The dress came and was far too big. The dress had been delivered by courier so I e-mailed M&Co and asked if a courier could collect the return. I was told that I would have to return it to the shop. I find this dreadful service and will never buy anything from M&Co online again.”

Posted 1 year ago

“Staff very rude at store near Worcester need better training won’t be shopping there again”

Posted 2 years ago

“I have been customer of m&Conor years but after 2 tops I bought both shrank after one wash . Still have two tops I haven't worn .so hopefully they will be ok.. but will be very wary about shopping there again”

Posted 2 years ago

“I was absolutely appalled with the behaviour of the workers at this place. I was just getting a new hat to spice my wardrobe up abit and the worker told me I couldn’t try it on!! I was FURIOUS - appalled customer”

Posted 2 years ago

“Returned Christmas gift to shop when it reopened with gift receipt. The items were too small and they didn’t have a bigger size. Assistant said the gift receipt wouldn’t scan. She scanned the items and they came up at sale price of £9.99p. each. £16.99p was paid for each item. I was cheated of £14. Very bad customer service at Elgin”

Posted 2 years ago

“Customer Services non existent... anyway...poor quality also poor service...so insulted to be ignored we will never venture into this retailer in the future”

Posted 3 years ago

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M&Co is rated 3.8 based on 85 reviews