Marks Electrical Reviews

4.6 Rating 1,098 Reviews
B-
Happiness Grade

Marks Electrical have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

93.65%
Industry Average
Excellent service. Best price. Delivered next day. Delivery team great. Will definitely be using Marks again for future purchases.
- Lyndsey Watts
Excellent price. Great delivery and very good communication at every stage. Will definitely use again and have already recommended Marks Electrical to a friend looking to buy kitchen equipment.
- Dianne
Great price. Delivery within 24 hours. Communication was superb. Never used before but Marks Electrical will be our first choice of supplier in the future. Thanks to all of you.
- Anonymous
A-

Delivery - Fast

86.17%
Industry Average
Value for money. Very efficient. Excellent delivery service
- Sue Scragg
Excellent service. Best price. delivered next day. Delivery team great. Will definitely be using Marks again for future purchases.
- Lyndsey Watts
Excellent price. Great delivery and very good communication at every stage. Will definitely use again and have already recommended Marks Electrical to a friend looking to buy kitchen equipment.
- Dianne
F

Returns Process - Difficult

33.33%
Industry Average
Horrific customer server. - Avoid, just buy elsewhere. Returns are a joke. Customer service never respond, Currently taking action to get my money back. Look at the other reviews almost all the reviews that involve customer service and returns are 1 star. They shipped me something broken, still trying to get my money back. Broken promises of calls back. No action. unbelievably bad.
- Simon Hall
D

Refunds - Average

54.55%
Industry Average
Poor delivery service, but was refunded the delivery First delivery was unsuccessful as they couldn't deliver within the stated 2 hour window (I waited almost an hour after the window), which isn't so bad as delivery was rescheduled but not until the following week.
- Anonymous
Paid for an oven that they couldn’t fulfill the delivery date and after 4 phone calls I decided to go to another company that could honour delivery promise so cancelled my order with Jack who did nothing and another 4 calls later I’m still awaiting my refund so they have had nearly £800 of mine which now I have to wait another 5 working days for.
- Anonymous
Ordered a item on line failed delivery by dpd .long story shot promises of refund never happened and parcel under investigation excuses every time we will get back to you sir never happened.parcel under investigation for six weeks murder investigation are solved quicker.keep it Marks Electrical
- Simon Bruce
92.42%
Industry Average
Value for money. Very efficient. Excellent delivery service
- Sue Scragg
Excellent service. Best price. Delivered next day. Delivery team great. Will definitely be using Marks again for future purchases.
- Lyndsey Watts
Really pleased, this was the second time that I have used Marks, faster than Curry’s with better service and price. Would highly recommend
- Paul Gent