“Avoid this bank with any costs ! Its been almost all month after applying for credit card, after numerous calls, providing all documents , they can be bother to get back to you even if they say my application will be reviewed in 48 hours time and still after one week ,no answer , proper time waisters, unprofessional work ethics. Do yourself a favour and find different bank!”
“Fraud ! They allowed someone to change address, telephone no and email address. When I noticed and asked them (someone abroad) to stop the card there is no urgency and someone would get back to me within 5 working days. Want to go to a store to do in person as being asked personal details etc and passwords etc - who is the person I am speaking to ? Apparently no banks in stores any more. Really dangerous - be very careful !! Not surprised all the reviews are 1 star”
“Spent nearly an hour today trying to activate my M&S credit card and failed, even with 'help'. Registration page may not work on Apple tablets (!) it was suggested by disinterested 'customer service operator' after I'd wasted 20 mins trying. Try another device. Said clearly at start of long call on a crackly line with Philippine call centre I didn't want an M&S app but it turned out at right at the end, 40 mins later that you can't have M&S internet banking without one. A fact that two staff members failed to mention. I'd read 'what you need to register'. I had all the info but no warning about screens & screens, some wrongly labelled, asking me set endless security questions before rejecting the accurate answers because they didn't fit M&S template. On the final page, trying to find out from the Philipppines what a 'M&S pass' is (no explanation on the page itself), the website declared an 'error had occurred' and threw me out. 50 minutes wasted. Going to cancel the card. Nil points for website design, capability and 'customer service'”
“I have taken out a credit card. I arranged for a direct debit to go out on the first of the month. My attempts at registrating my account has been terrible. It responds by saying my E mail address is wrong. I need to speak to someone but there seems to be no way of speaking to a human. I spoke to someone when I first applied but the CustomerService is off shore and the guy I spoke to couldn’t understand me and I couldn’t understand him.”
“App is hopeless. Its confusing, badly designed, doesn't work. Have paid my M&S CC over 24 hours ago from my NW account and it has still not been acknowledged. What is going on M&S? Get a grip or I for one will be leaving you.”
“Absolutely appalling customer service. Long wait time on the telephone. The agents appear to be uninterested in concerns raised and just trot back learned standardised phrases. No email address provided to raise a complaint. You have to telephone and it feels like the complaint is kicked into the long grass. I would avoid.”
“I cannot access my on line banking account as it keeps telling me I have entered an incorrect password then it asks me to enter my dob but the calendar does not work. I rang the helpline and was told i need to generate a security code and was sent an email. I have followed the email but the wording does not come up on my screen and I can see no way of generating a code. I have been going around in circles for the last 2 weeks and I have reached the end of my.patience limit. I am 76 years old and am completely happy with tech but this app is the pits”
“I was advised this evening there was a transaction pending and if I didn’t ask for this then to contact you. I was then subsequently told you could not stop the transaction and I had to contact the retailer and then claim the amount back from you.
This is a complete disgrace. The only saving grace is it was a small amount but it could have been a lot worse and I am the one who is out of pocket, Your fraud department is seriously lacking as any other bank would have resolved this over the phone.”
“Absolute rubbish, I have spent hours on the phone trying to register for internet banking but despite putting in correct card details etc I am thrown out every time. I have had an m& s card for years and would expect better service from you!”
“Dreadful phone staff barely speak let alone understand English, couldn't read security questions correctly thus saying I had wrong answers. That was a first! and unacceptable. Archaic bank policies to a couple who have shared accounts for 55 years and only bank USA or UK that will not let husband give permission to speak to wife who has handled the fiscals, again for 55 years. When others are so much better, why bother with this dinosaur?”
“I’ve been trying to contact the bank by phone
which is very hard, waited 15 minutes yesterday gave up and tried again in the evening eventually got through but couldn’t help me until I had physically received my pass.
Received the pass now and tried again to get through by phone waited about 20 minutes again, will try again this evening. I don’t call this good service.”
“My credit card was stopped due to change of address and post being returned. I telephoned with new address and they reinstated my card. I was told they would send my statements out to my new address. Just checked with them and note they have sent them to my previous address again. I am now waiting again for the statements hope this is not another month.”
“I just want to make a payment on my credit card and it has become ridiculous wanting all sorts of of stuff ie generating codes I just want to make a simple payment as I have done in the past . as soon as I can (if ever !} make a payment I will close the account”
