Marks and Spencer Bank Reviews

2.1 Rating 222 Reviews
27 %
of reviewers recommend Marks and Spencer Bank
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Marks and Spencer Bank 1 star review on 3rd June 2022
Jo
Marks and Spencer Bank 1 star review on 3rd June 2022
Jo
Marks and Spencer Bank 1 star review on 3rd June 2022
Jo
Anonymous
Anonymous  // 01/01/2019
Just opened credit card and already regretting it. Received zero correspondence either via post/email and already waiting on 2 weeks for card. Phone customer services is poor and the people on it sound like they have had happiness sucked out by dementors. This is not just food its a rubbish bank.
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Posted 3 years ago
Wholly dreadful at the moment. Wait until you see at least an average of 4 star reviews. It's so awful trying to bank online without a physical pass key because you need a physical pass key just to sign in. The telephone help line is not always on UK land, which means British people are not employed to serve British customers. I tried Switching to Halifax out of frustration with M&S. Dreadful, stay clear until you hear things have improved.
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Posted 3 years ago
Good afternoon - very frustrated with the app and had to call customer services to assist - I was on the phone for over an hour, but what a star a member of your team was - he assisted me throughout, it was a phone problem, but finally managed to sort out the problem fully - thank you Paul Reynolds - I certainly hope M and S that you read your reviews and congratulate your member of staff thank you
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Posted 3 years ago
AWFUL,,,,,nothing more to add. Use M and S at your peril,,, frustrating and they are a CLOTHES shop NOT an BANK!!!!
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Posted 3 years ago
Wanted to make an international transaction for £4.99!. Not possible online, I have to call. It takes me 10 minutes and I am still not finished with security questions? I am not a native English speaker, the customer assisten isn't. First I ask ther to speak slower so that I can understand her. Then she starts to ask about random transactions that I made and is spelling random names, when I can't understand her, she gets loud? Really? ... I am starting to look for another bank.
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Posted 3 years ago
have used M&S credit card for many many years. When i needed them during Covid, nobody available to speak to and even when I sat on hold to get through to the disputes team they had somebody talking calls telling their customers that they were NOT talking any calls inorder to streamline their workload !!. Appalling customer service and I am moving away to a company that will be there when I need them.
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Posted 3 years ago
Just opened an account and had to call customer service to verify. Disappointing as it felt like I was speaking to someone so far away they were on the moon. Her energy was so draining that as she spoke she was sucking the life out of me. I will keep this a a basic account as I am already dreading if I have to call customer service for anything else.
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Posted 3 years ago
Refused to accept POA certified copies ( not a problem for HMRC, DWP, Debenhamsetc) - very unhelpful with regards to my status as relatives's POA ( who has drnentia) . Sending me ( yes, they changed everything to me on relative's account but won't talk to me ? unnecessary paperwork, all i want to do is close account! Utterly disgraceful in the way they have handled everything! Extremely unhappy!
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Posted 3 years ago
Almost impossible to get through on the phone to resolve problems with my credit card. This morning the service is unavailable, this, after answering many automated questions. Service very mixed when you do eventually manage to speak to someone. Allow at least an hour for your phone call. Will be cancelling this card.
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Posted 3 years ago
I tried to pay for an online purchase this evening (car tax) using my M&S MasterCard and the transaction was not authenticated. I have had this on the odd occasion before due to security reasons, but what surprised me was the fact that you can no longer speak to anybody by telephone after 8.00 pm. So basically it means you are stuffed for example if you are trying to pay for fuel or a hotel bill somewhere after that time and something blocks your transaction. Fortunately my Santander MasterCard was successful. Be warned!
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Posted 3 years ago
Unfortunately, M&S banking has terrible customer service and awful customer app experience. would not recommend.
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Posted 3 years ago
Unauthorised transaction couldn’t speak to anyone but an overseas call centre - that person told us someone would return our call in 3 to 5 days. Tried doing through the app but have to fill out lengthy forms. We have other credit cards with other banks and this is dealt with effortlessly.
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Posted 3 years ago
If you try to pay your credit card or anything else using Google chrome browser on the M&S Bank site you may have a problem. There is a problem that the payment doesn't go through but the initial transaction says it did you then incur costs M&S Bank knows there is a problem but they don't tell there customers so you pay late fees etc and they make more money. That's dishonest but when you complain they try not to raise it as one there is something up with this bank.!!!!!
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Posted 3 years ago
Really poor service , not what you would expect from m&s . Very disappointed 😔
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Posted 3 years ago
We used M&S credit card for Flybe flights as added protection in December. Flybe went into administration at the beginning of March. We immediately requested a refund as goods not received, it is now the 1st of June and M&S are still being difficult and obstructive about issuing one.
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Posted 3 years ago
To my horror, I've just received my 'Auto-Renewal' Car Insurance from M&S. I quickly checked on a comparison site and found I could get the same cover with another Defacto 5 star high-profile provider for over £200 less (40% Saving)! It's just taken me 15 mins to cancel the 'Auto-Renewal' with M&S, as naturally I was deemed to be a low priority on their telephone menu system. Loyalty to existing customers is no longer an M&S value seemingly!
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Posted 4 years ago
Marks and Spencer Bank is rated 2.1 based on 222 reviews