Marks and Spencer Bank Reviews

2.1 Rating 222 Reviews
27 %
of reviewers recommend Marks and Spencer Bank
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Marks and Spencer Bank 1 star review on 3rd June 2022
Jo
Marks and Spencer Bank 1 star review on 3rd June 2022
Jo
Marks and Spencer Bank 1 star review on 3rd June 2022
Jo
Anonymous
Anonymous  // 01/01/2019
What a p¥#s poor custoner service, my wife locked herself out of account accidently and spent over an hour on the phone trying to resolve the login issue but they couldn't help her, total failure. Account closure pending.
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Posted 2 years ago
Well this is first of two very different reviews. We opened our joint account with M&S Bank about two years ago. The lovely service assistant, Janet, was really helpful and could not do enough to help us. We spent an entertaining two hours in the Merry Hill store while she explained the details of their banking service, opened up our new account and managed our internet access set up. This was all in middle of a heatwave. I have to say the M&S bank assistants all deserve five star reviews. I hope they have found new positions now all of the in store banking has been closed.
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Posted 2 years ago
Sad to have to change banks. Was annoying for both my mother and myself. Part of HSBC but we haven't moved to HSBC despite the offer of an incentive as don't appreciate the reasons for having to switch account. My mother went back to her previous bank and myself am going back to a previous bank. Won't be moving again. Sad they are closing but no problem. Anyone banking with HSBC I'd think twice about banking with them which M and S was a part of. Only a matter of time before they pull out the UK banking market altogether like in France.
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Posted 2 years ago
This has been the best bank I've used. Easy to use online banking and I always get through to someone quickly on calls. Customer service has been excellent. So disappointed the current account is closing.
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Posted 2 years ago
Good afternoon - very frustrated with the app and had to call customer services to assist - I was on the phone for over an hour, but what a star a member of your team was - he assisted me throughout, it was a phone problem, but finally managed to sort out the problem fully - thank you Paul Reynolds - I certainly hope M and S that you read your reviews and congratulate your member of staff thank you
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Posted 3 years ago
Easy to use web site. Very competitive prices. In fact bought the policy from them.
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Posted 3 years ago
Car insurance has been brilliant and staff are very friendly and helpful
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Posted 3 years ago
Had a minor problem getting a new debit card to work 2 of M&S Banks wonderful staff Angela and Isabella have been so helpful and have no rectified this excellent customer service wood definitely recommend using M&S bank
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Posted 3 years ago
Had a small problem with getting a new debit card working and the internet banking staff Angela and Isabella have been absolutely magnificent trying to rectify the problem which has now been done, I can't rate them highly enough and would have no hesitation in recommending anyone to bank with Marks and Spencer bank
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Posted 3 years ago
always someone nice on the phone but also in the bank the staff are extremely helpful .and will help any way they can ...
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Posted 3 years ago
My wife and I decided to check on our insurance costs and have both changed to M&S insurance for our cars because of the saving and and very efficient service from their telephone assistant Roxanne who was patient polite and very helpful with all my questions. My wife and i have both signed up our insurance with M&S.
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Posted 5 years ago
The Nottingham store is always clean and presentable; holds ample varied selections of clothing, shoes, etc., and although the food section is not overly large, it always has plenty of foodstuffs to choose from. I have found the staff in this store to be very approachable, friendly, helpful and professional. It is a very nice store to shop in.
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Posted 6 years ago
Softest muslins and cellular blankets I've come across. All wash beautifully & can be tumble dried too. Thanks M&S! Will be buying baby clothes from you again in the future.
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Posted 6 years ago
Great service from the staff in helping me find a free from meal
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Posted 6 years ago
Collection in store fro online shopping is so easy- no waiting in for delivery drivers, easy returns policy and good value
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Posted 6 years ago
M&S simply foods always good quality
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Posted 6 years ago
Found the product I was looking for . Many other details sites didn't have it
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Posted 6 years ago
I asked for help to find my size and they were so helpful.
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Posted 6 years ago
Advice, and nothing was too much trouble for the young ladies both on the desk and a young lady in the mens clothes department.
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Posted 6 years ago
Great suit at a great price
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Posted 6 years ago
Marks and Spencer Bank is rated 2.1 based on 222 reviews