Massage Chair Planet Reviews

4.8 Rating 192 Reviews
94 %
of reviewers recommend Massage Chair Planet
4.8
Based on 192 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022
Ning Zhou
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 5th January 2021
Simon Jan
4
Anonymous
Anonymous  // 01/01/2019
It’s great love my chair so much
Helpful Report
Posted 2 years ago
it was a simple and easy transaction, flexible payment plans
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Posted 2 years ago
Accommodating and quick service
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Posted 2 years ago
Visited their display warehouse and had great service by all their staff. Very helpful ane selected a great chair. Good people to work with.
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Posted 2 years ago
First of all, the chair is fabulous. Second, whenever I had questions, someone was always there to answer them. Last, I do and Will highly recommend your company.
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Posted 2 years ago
This is the second Dreamwave massage chair I have bought. It is everything I expected it to be. Thank you.
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Posted 2 years ago
They did a good job from sales to delivery and follow up
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Posted 2 years ago
Tanner was very super helpful in assisting me finding the best massage chair for me
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Posted 2 years ago
The customer service is top notch. They go above and beyond to make sure your experience is well remembered. Tanner provided the knowledge we needed to make our purchase. Kelly made sure to get our chair delivered asap. Would highly recommend. 5star plus..
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Posted 2 years ago
Bad customer service. In stead of helping and cooperating just say that they can cancel the order at anytime with many fees.
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Posted 2 years ago
I am pleased with my chair yet feel I really don’t understand how to fully use it to it’s fullest capacity. I have a Jin 2.0” Would very much like Luis to call me & walk me thru the process of using the remote, at his convenience. I know there is a time difference, I’m in Florida. 3:00 my time would be fantastic My phone number is 386 290 0177 , should he call to set a time. Kelly is the wonderful lady at the store that has been very nice to talk to. Thank you
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Posted 2 years ago
Reliable, service oriented and great problem solvers!
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Posted 2 years ago
I got the chair before they said i would by a good week and it was very eazy to put together and it works great i even got the extended warranty because i saved so much on the chair and its well made and its really heavy but we are enjoying it everyday
Helpful Report
Posted 2 years ago
Very knowledgeable and helpful in the process of deciding which chair to buy. They provided good feedback during the intervening delivery time as to the estimated delivery date when delays at the Port of Los Angeles/Long Beach became a concern. Lastly, the delivery and set up was excellent. I would use their services again or recommend them to anyone who is interested in a purchase in the future without reservation.
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Posted 2 years ago
Good customer service. Thanks
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Posted 2 years ago
Wow 😳 what a great pleasure it has been buying my chair everyone was so very nice.Also Tanner is so very pleasant and knew his business .thank you all for your kindness to trying to better me and my health.And it works Great.
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Posted 2 years ago
No issues - no problems with our order. At over $10,000 this was our most expensive order ever on-line and Massage Chair was with us every step of the way. I highly recommend them.
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Posted 3 years ago
This review is definitely unique. I was ready to add a 1 star review, but have 5 stars here and would probably do 10 if there was an option. The buying process was seamless and excellent. Adam and Tanner helped answering all questions. But trouble happened with delivery - however I found out it was due to NY state covid restrictions of white glove service not available in our area. However, Adam stayed with me over email and phone to ensure I could get the chair setup right. It was an excellent chair, but we had some issues given I had a bad back. Here is where Adam and Tanner went above and beyond. There were different issues with the freight company and manufacturer, but Adam ensure that I was updated regularly and eventually we got our full refund. I have worked with other massage chair distributors and this was the best experience. Once I can fix my back, I will come back and purchase a chair only from these guys. Keep up the excellent customer service.
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Posted 3 years ago
I am getting used to this chair. I wish I could have tried others at the showroom. Louis said the chair would come completely assembled. However the legs part was in a separate bag. My daughter figured out how to assemble it.
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Posted 3 years ago
Had contact with MCP at least five times , and every time everyone was great.We've had our chair for two weeks now and simply love it.
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Posted 3 years ago
Massage Chair Planet is rated 4.8 based on 192 reviews