“I have been using Massage Envy in different states for the last three years. They have exceeded my expectations for everything.
Tiffany, the Manager of the Naples location, is always helpful if you need anything or have any problems or concerns. The staff that she’s hired are very friendly and professional. They provide excellent customer service always willing to find you a place on their schedule to make an appointment. I make my appointments months in advance, so that I know that I can see my masseuse, Joel.
The staff at the front desk always greet me with smiles. I feel so welcome there. Each staff member is knowledgeable about me and know me by name they are all professional, but also very friendly.
Joel has been giving me the absolute best deep tissue massages for two years. He is the best deep tissue masseuse I have ever had in my life from any massage business and any other deep tissue masseuse.
Joel always gives me an 90 minute, Full body, excellent, deep tissue massage. He always exceeds normal expectations. He has to use his full body strength to do my 90 minute massage; head to toes.
After my massage, when I’m getting ready to leave,
I feel LIKE I AM FLOATING IN THE CLOUDS.
I feel so relieved because he has taken the tension out of all of my spastic muscles.
Joel makes me feel WONDERFUL!!”
“I cannot say I just finished a session with Joy at Massage Envy because at the end of that session I was too relaxed to write a review. Wow, did I sleep well that night! When I awoke, I realized how completely refreshed I felt, having had my stress-stiffened muscles so thoroughly relieved. Now, I like a deep tissue massage and I expect a little soreness from the process but that did not happen this time. Instead, Joy seemed to discern exactly how much each zone of my body needed, sensing the state of each muscle, and letting her experience inform her application. My body got the therapy it sorely (pun intended!) needed and I got the good night's rest I wanted. Thanks to Joy and Massage Envy, I now have a new rountine to schedule into my week with the promise of renewal as often as I visit Massage Envy.”
“I was close to canceling my membership with massage envy then I had Karyn. She has been able to ease some of the pain I’ve had from a car accident years prior. She is wonderful! She is definitely worth staying in the monthly program for!”
“I love my massages. I go to Katie and she is GREAT!!!!! Every time she knows right were to go that I’m having problems. She is very caring and ask how I’m doing and if the pressure is good. I would highly recommend her!!!”
“Ms. Eula, at the Metairie Road location in the New Orleans/Metairie area, is the absolute best, she always asks how I'm feeling and applies the right amount of pressure, she covers every area from head to feet. It's never a bad experience when Ms. Eula gives a massage.”
“I was a new client to massage envy and i had high exceptions. I requested a full body massage which i got the room was wonderful heated table music and very relaxing. I got a young man he had to be new as well. He was so soft and delicate like my 12yr old son. I was very disappointing, i didnt say anything because i thought it was maybe just a warm up at first then they would get into the deep tissue. I was i wanted a medium to hard touch. My body was aching so bad i knew he was going to get all the knots out. I didnt get any relief it couldnt get relaxed like when you normally get a massage you feel good they hit all your pressure points especially if they feel how tensed you are. I normally go to this place off 23rd $40 an hours and its amazing but unfountlly due to covid19 they shut down. I really dont paying more money if its worth it. I never in life will return unlesss another person can show me something different. I still tiped the guy i kept telling him harder and even though i am small he would not hurt me. Im really upset i finally treated myself and didnt get what i needed or wanted. Prove me wrong i will refer lots of people if not your on my bad list”
“I feel the therapist there need a little more clinical training. Although you fill out a paper about the areas you would like treated or have concerns about they really did not attend to the areas specified. Scott, however, did a better job at trying to meet my massage needs. I feel like I did give a few therapists second chance, but still was unsatisfied. However, the therapist, Jennifer at the Tinley Park location did. I felt bad that she actually spent additional time with me talking about my issues and previous injuries and needs. I would have tipped her more than the extra five dollars, but I planned on just tipping her the minimal like I have done with the other ones. It was the best massage I ever have had and I immediately booked a second appointment and will end my commitment with the Tinley Park location. They are not kidding when your massage includes 5-10 minutes consultation… which was just time getting undressed, and getting under the sheet before your massage, begins and ends about five minutes before the hour.”
“It was 10 minutes short of a hour. The massage therapist was average at best and seemed hurried. Whatever they use for massage cream/oil caused skin and body hair to pull. Was really looking forward to the massage but it fell significantly short.
I’d recommend going elsewhere.”
“ZERO STARS! I don’t even know where to begin… I would NEVER give anyone I care about a gift card to Message Envy or patronize their business EVER! The customer service is severely lacking and corporate is a JOKE! Last Christmas (2022) my brother had gifted my mom and I each a $100 gift card that he purchased at the West side (Madison) location. When we went to use them we were told that there was no money loaded on the cards. So we ended up paying cash. My brother had to pull his receipts and provided documentation that he paid for the cards. What had happened is the employee never loaded the money on the cards. It was a pain to say the least and message envy did nothing for the inconvenience of their oversight. My brother again gifted my mom and I gifts cards this past Christmas (2023). I called to book our appointments shortly after Christmas at the West side of Madison location and was told that they had no available appointment where my mom and I could get messages consecutively. I told the CSR that we could book out as far as needed to accommodate our request. She said we would have to call back at the end of the month when they had the schedule for the next couple of months available. I called 2 more times and finally on the 3rd call we were able to book our appointment at the same time. Now let’s be clear, this is Not a huge ask!! Anywhere else I have ever gone has no problem booking messages at the same time for people who come together and want to be done at the same time. Message Envy didn’t have any weekends available (at all, which I don’t understand) so we booked for a Monday 2 months out! Message Envy called us on the Friday before our appointment and told us that they had some “bad news” and that “one of our appointments needed to be canceled because a therapist quit”. Both my mom and I had taken off work and have now at this point waited over 4 MONTHS! Needless to say I wanted nothing further to do with Message Envy and asked for the gift card to be refunded. I was told that they do not do that and to call corporate with my concerns. Corporate had the chance to make things right but chose not to. I don’t usually ever write reviews but felt compelled to let the public know so they can steer clear of this disaster of an organization all together.”
“Absolutely worst experience. The manager Conor Rowland unprofessional, rude and disrespectful. No rules there, no communications. So many other places to go and have a great massage. I would not recommend to go there. Just make a note of it.”
“My membership dues went up without notice. I asked the manager to call me.......that never happened. I scheduled a massage for 8:00 am and at 7:50 they called to say that they had to push my massage back till 8:30. I arrive at 8:00 and they finally come to speak with me at 8:45 to tell me my therapist is on her way. I had initially scheduled a 90 min massage and now I was going to get a 35 min massage. I declined and asked to speak to the manager. This same manager who was supposed to call me about the rate increase, was at the Brookside location. I called her and her attitude was no different from the receptionist's.
Do yourself a favor and find another place to go!”
“BEWARE DO NOT JOIN!!! I want to say that I am not one to give negative reviews. But this is important to make people aware of what they would be getting into. Individual therapists can be AMAZING, but it does not change the problems with the company.
I have had a terrible experience (like MANY others) with this company. I paid monthly membership for 10 years, and generally had a good experience initially but they went downhill with Covid and since then I was almost never able to get an appointment. So I paid every month for a membership but could only get an appointment every few months. Granted some areas may have much better availability, but the company in general was awful to me. I contacted the clinic with my concerns and they said it was a corporate problem so they couldn't help me. I contacted corporate and they said it was a clinic-level problem and couldn't help me. They allowed the FREEZE PLUS where I still paid every month (a smaller amount) just to have ACCESS to the ones I already paid for but had been unable to use. Eventually, it got so bad that my main location shut down and I was told I would have the option to transfer my credits to someone else because of it, but then when I tried to do that, they said I could not in fact transfer any. DO NOT JOIN THIS MEMBERSHIP! Beyond frustrating. There was a lawsuit since so many had a similar problem, but I missed out on the class action lawsuit since I did not see it in time.”
“I signed up for an annual contract of having a monthly service each month. I was at a specific location. Then 1 month it the location closed. I was told I had to choose another location. I was not interested in going further for the service but they continue to constantly call me demanding my monthly payment for the upcoming month. I told them I am not interested in going elsewhere. They told me to give them my card number. They would charge me another $75 and then reimburse me. Ummm.no..they are such scammers. They continue to harass me to this day ! Do not sign up for anything with them!”
“Just like all other people had said, I experienced the exact same scam type service provided by massage envy.
When you join the massage envy subscription, they start charging you monthly and give you a free session per month. However whenever You book a massage, they cancel on you at the last minute. Seriously last minute. Like 4pm massage will be canceled at 3pm at the same day.
Although I am being very considerate as a customer and I have no problem with the therapists (in fact my therapists had been excellent), the excuse of “therapists called in due to emergency” had been used too often by them. They used this excuse at least 5 times on me, and every time it was a last minute cancellation.
When you accumulate many sessions in your account, and you cannot book one because they always cancel on the last minute, you will end up having so many unused free sessions. When you cancel your membership, you are required to use all of them within 60 days or they go expire.
Very familiar scam strategy.
I have to point out Massage Envy was not like this a few years ago. I don’t know what happened to their management but I can tell you they do make me feel they are a total scam now.
Do not subscribe. You can get better service somewhere else.”
“No, do not sign an agreement with them. If you get sick and cannot go anymore, they will require you to get a letter from a doctor, as if being sick was not heavy enough. They do not care about your well-being, only about your money. Do not sign or use their services. You will regret it!”
