“Hardly used massage gun. bought in 2020. .it charges but won't switch on. I'm guttered tbh. It's charge light is green.meaning fully charge however as soon as I remove the charger lights Don't come back on with in switch and there no light on panel,.however this goes if I turn machine on while it is on the charge. Only did this while.checking out why it wasn't going.”
Hi Alex. We're really sorry to hear about this. We've sent you an email a couple of days ago. We hope to hear from you soon and we are keen to have this sorted for you. Cheers
“Awesome equipment. But refund policy is poor. If the product is been use you can’t return it?? So without trying the product how am I supposed to make a decision If I want a refund. So am I just supposed to look at it and go I don’t like it apply for a refund? So what is the point of 30 day refund ?”
As long as the product is in full working order you can ask for a refund or you can change the product to a different model, which many have done in the past. Sorry for the confusion, the 30 days money-back guarantee is there so you can try it.
