Massimo Dutti Reviews

Name: Massimo Dutti
Rating: 1.63

1.6 Rating 78 Reviews

14 %

of reviewers recommend Massimo Dutti

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1.6

Based on 78 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Massimo Dutti 5 star review on 16th February 2022

Anonymous

Massimo Dutti 1 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

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“It’s bags last for ever and still look new”

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Posted 2 years ago

“I’m surprised at how many negative reviews have been left for this brand. First of all, Massimo Dutti’s App is extremely streamlined and easy to use. There is a noticeable difference between the quality of their clothing and that of high street brands. Their pricing most definitely reflects the quality of their goods. Delivery to the UK has always been super quick. The returns process is very easy, with pre-paid postage. I think the brand is brilliant and would recommend to anyone who may be on the fence.”

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Posted 3 years ago

“Top class company....”

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Posted 4 years ago

“Amazing web, very easy to find what you need.”

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Posted 4 years ago

“Great service and good quality”

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Posted 4 years ago

“Marianna from Massimo dutti at Oxford Circus. Thank you for providing to me an excellent customer service! Attention to details and very positive, friendly approach that what made my shopping extremely enjoyable by this lady. Definitely I will be back.”

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Posted 4 years ago

“My favourite shop for menswear! The quality and value for money for such fantastic clothing design is second to none. I have to hold back from buying too much of the stuff because I like it so much.”

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Posted 6 years ago

“Straightforward UI to order the products, very good communication, excellent information about shipping, quick delivery. Highly recommended.”

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Posted 6 years ago

“Great value. Only just discovered them. Really stylish and reasonable prices. Their leather jackets are to die for.”

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Posted 6 years ago

“Great service”

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Posted 5 years ago

“Great quality, great packaging and fast delivery.”

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Posted 5 years ago

“Luv their clothing, shoes and bags buy there is ZERO customer service. I purchased a limited edition bag (last one on line) but it arrived with security tag. I emailed customer service 5 times and held on phone for over an hour a few times and if you press 1 to get a call back you get hung up on. I finally went ahead and sent the bag in with a note to remove tag and return the bag to me but they ignored my request and refunded my payment and I never heard about the bag or saw it on line again. To this day no response on my emails. What a shame- quality merchandise and non existent customer service.”

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Posted 3 years ago

“I bought an item less than 7 days ago and it went on sale. Spoke to an agent and they won’t do price adjustments… in the US most retail clothing stores will honor a price adjustment within 7 days (e.g banana republic, Anthropologie, etc). I believe this is Inditex policy which is great for Zara a discount store, but Massimo Dutti prices are not discount. Also, customer service agent didn’t speak English very well, repeated my situation a few times and he could understand me…”

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Posted 2 years ago

“Very poor quality I bought suit from DUBAI MALL and after 3 months cut”

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Posted 2 years ago

“i have ordered from Massimo Dutti in Greece a month ago and i am still looking for my parcel! they have given fake track codes and they do not respond on the phone calls. I will never order online from them again !!!!”

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Posted 3 years ago

“Worst customer service ever If I was managing such a lovely brand ,I would throw all my customer service executives in the nearest bin)((((”

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Posted 3 years ago

“Bought a skirt from them on 15 April which was too small it was a nightmare trying to return it. It was delivered by Royal Mail, but the bar code sent for returns couldn’t be scanned by Royal Mail. No clue on the website as to which courier to return it by. Contacted them via Messenger Customer service assistant Maja first said she would generate ate a new Royal Mail code. Then she said when the return was reviewed a courier would pick it up. When I asked why it had to be reviewed, no answer Phone number recorded answer in a foreign language then cuts off. Only reason I have given 2 stars is because now they have added a generate return on their website which they hadn’t before. Did that and I was email a new bar code which thank goodness was accepted by the post office I will not wait for weeks for a refund, as some pehave said happens, but will be contacting my credit card provider Will never be buyI got anything from this company again”

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Posted 3 years ago

“Absolutely appalling customer service experience after purchasing a jumper that fell apart after just one evening's wear. Multiple issues including snagging, the label constantly showing, and bobbling were dismissively attributed to 'wear and tear' by the company. It's shocking and utterly disappointing how they showed no intention of trying to resolve the issue or acknowledge the clear faults. The lack of responsibility and disregard for consumer rights have left me utterly disgusted.”

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Posted 1 week ago

“Absolute joke. Low quality for high price. Don’t bother to try to exchange or return. Never gonna happen!”

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Posted 4 weeks ago

“Just to put things into perspective I don’t usually leave reviews or complaints as life is complicated enough and in the scheme of things buying an item of clothing should not be an endeavour. However, I have been compelled to as I found the bar is set biblically low in the Massimo Dutti store in Bluewater. The staff avoid eye contact and interaction of any kind as if it were in a zombie apocalypse. I picked out a suede jacket for my son ( which I hasten to add is one of the most expensive items in store) I stood by the vacant till and eventually a chap in a suit ( I’m assuming from his attire that he was the manager) arched his eyebrows upwards as if I had given him some adverse medical diagnosis reluctantly came over to serve me. I appreciate that this chap was not going to discuss Femat’s last theorom but there was no “hello” or retail small talk. He proceeded to shove the suede jacket (no folding or tissue paper) into the bag as if I had purchased a fake designer item in Wembley market. Now, I get it Mr Manager. Your childhood dream of working in Loro Piana has been dashed and you now find yourself interacting with us mere mortals in Bluewater Do not expect a whiff of customer service in this store. It made for a laughingly bad experience.”

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Posted 1 month ago

Massimo Dutti is rated 1.6 based on 78 reviews