Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of Penelope natural eyelet curtains for my second bedroom. Pleased with them. Now waiting on the turquoise ones coming into stock so that I can interchange my colour scheme.”

Matalan 4 star review on 16th March 2017

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Posted 7 years ago

“Ordered the white coffee table. It was delivered on time and was reasonably easy to put together. The price was excellent.”

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Posted 7 years ago

“Coffee table was easy to assemble . Looks very sturdy too and good quality. Bargain too with £60 off!”

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Posted 7 years ago

“The delivery was poor. It hadn't arrived when the email said. 2 When I phoned matalan they said it would be picked up in the next 24 hours by parcelforce and they would get in touch with me to arrange delivery 5 mins later they arrived at the door it was by chance that I was in. Parcelforce didn't get in touch with me at all. The table wasn't quite high enough to go over my knees so I added some castors and now it's perfect.”

Matalan 4 star review on 14th March 2017

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Posted 7 years ago

“automatic delivery notices are a bit confusing”

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Posted 7 years ago

“Product was exactly as decribed”

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Posted 7 years ago

“Only problem was with delivery updates.”

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Posted 7 years ago

“Really nice wardrobes, good quality, look great!”

Matalan 4 star review on 12th March 2017

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Posted 7 years ago

“I have had 2 recent deliveries from matalan direct and with both deliveries there were mix ups due to lack of communication. However both mistakes have been resolved after a few phone calls to matalan direct, who were very helpful and apologetic . I am happy with my products, I will continue to shop with you and have recommend you to my friends. 😊”

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Posted 7 years ago

“I was very happy with my armchair and footstools. The delivery service was good too. However I would not have ordered anything at the prices quoted online for delivery to Cornwall , but the nice man at Matalan gave me a special code. Thank you. I am less than 10 miles from my nearest store so I don't understand the eyewatering delivery charges.”

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Posted 7 years ago

“Speedy delivery, arrived on time and lovely drivers only issue is cost of delivery! £20 when already spending £200+ is a little steep especially as no click and collect option available. Other companies delivery for free or at a reduced fee. Would make me reconsider buying in future.”

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Posted 7 years ago

“Product quality was excellent however product dispatch took a little longer than I would have expected.”

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Posted 7 years ago

“Expensive delivery costs, delivery updates did not work properly and too many emails were sent to me regarding items I had left in my basket.”

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Posted 7 years ago

“We bought a copper pendent light, which i love! it fits perfectly in the bedroom. Easy to change over and we were able to adjust the length of it no problem. The reason for not rating the delivery service that highly is, Our parcel was actually delivered to the wrong address (without us knowing) it was only thanks to the kindness of the people who it was delivered too dropping it round to our house meant we received the parcel. I think they use Hermes, who aren't great! Had the parcel been delivered to our house, then timing wise it was spot on!”

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Posted 7 years ago

“Very satisfied with product, service, price and delivery”

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Posted 7 years ago

“Nice clothes but could be a bit more fashionable”

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Posted 7 years ago

“Loft style chest of drawers - Good quality item for the price paid, easy to assemble and seems sturdy. Modern contemporary design.”

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Posted 7 years ago

“Good online experience. Nice product & quick delivery”

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Posted 7 years ago

“Very satisfied, I love my bed!!”

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Posted 7 years ago

“Blinds are crap, no clip at end to hold in place”

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Posted 7 years ago

Hello Paul, It is unfortunate to hear that you have encountered issues upon receiving your order. Please accept our apologies regarding any inconvenience caused due to this issues however rest assured one of our customer service team has attempted to contact you in order to get this resolved for you.

Posted 7 years ago

Matalan is rated 3.6 based on 1,858 reviews