Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Blinds are crap, no clip at end to hold in place”

Helpful Report

Posted 7 years ago

Hello Paul, It is unfortunate to hear that you have encountered issues upon receiving your order. Please accept our apologies regarding any inconvenience caused due to this issues however rest assured one of our customer service team has attempted to contact you in order to get this resolved for you.

Posted 7 years ago

“The main reason we chose Matalan is it's only smallest king size bed frame which could fit our bedroom. Material is very average; actually hubby broke the board inside headboard while setting up. But on positive side it was very easy to build took only 1 person; it looks descent enough.”

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Posted 7 years ago

“Happy with the speed of delivery. Item just what I wanted”

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Posted 7 years ago

“The blinds took a little while to arrive and although very reasonably priced the scallop blind we ordered mirrored that as it does look a little cheap.”

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Posted 7 years ago

“Received my order on time, the quality is good and I would have no hesitation in buying from you again.”

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Posted 7 years ago

“Good quality and quick delivery”

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Posted 7 years ago

“Excellent delivery for packing and protection of products, but took longer to arrive than advised”

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Posted 7 years ago

“Ordering from the website was very straightforward and communication prior to delivery could not be faulted. Delivery was on time, and couriers were polite and helpful. The item is of a very good standard and looks great in my bedroom. The reason why I haven't awarded 5 stars is that nowhere on the webpage did it state that the item required complete assembling. As I live on my own, putting the bed together required assistance from a neighbor, and I was concerned that the quality of the item would suffer from my incompetence. That said, the instructions were very clear (once I'd found them!) and the bed was assembled within 3 hours.”

Helpful Report

Posted 7 years ago

“Happy with the corner unit ordered and is ideal for what I want. Unfortunately by ordering on the internet I was unable to see the colour of the wood which does not match my existing furniture. I now have the problem of looking around the shops to see if I can purchase a matching occasional table.”

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Posted 7 years ago

“Telephone service good, big mixup on delivery dates,due to lack of information,to hauliers, had to try and rearrange delivery on my way to the airport and then again from Tenerife”

Helpful Report

Posted 7 years ago

“My only issue was customer service were slow to let us know when delivery was arriving. Only after I got in touch myself did they tell me when it was due , then it was short notice, the next day in fact”

Helpful Report

Posted 7 years ago

“Easy to order but very disappointed in delivery service. When you pay £16.99 for delivery on an agreed pre arranged day would expect more than "we only have a van in your area on Mondays". Had to delay delivery until I could arrange time off from work. Now I know this I am unlikely to order anything big that cannot be collected in store. The delivery guys were very helpful and took the box upstairs for me.”

Helpful Report

Posted 7 years ago

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Posted 7 years ago

“Having phone call before arriving is very useful giving u time 2 be prepared (pets etc out of way).Only downside was delivery person not giving information etc having 2 ask about Un packing, if damaged does all packing need 2 b returned 2. Apart from that all went smoothly as had 3 pieces of furniture 2 b delivered.”

Helpful Report

Posted 7 years ago

“i have not have the delivery yet but i had a text to say it is due on monday. which is quicker than i expected. i would have liked a email or text to say order was recieved asi had to phoned to check.”

Helpful Report

Posted 7 years ago

“Lovely curtains. But found them £60 cheaper the day after i had ordered them.”

Helpful Report

Posted 7 years ago

“You had a good range of sizes in Venetian blinds,much better than curtain and blinds stores. Very happy with prices,website and delivery”

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Posted 7 years ago

“The whole process was easy, I saw some beautiful chairs at a great price, I ordered 4 and they were hear well packed a couple of weeks later. The quality of the chairs a good and the design superb. I will most certainly use Matalan Direct again.”

Helpful Report

Posted 7 years ago

“Furniture was ok, one of the drill holes in one chair has not been drilled properly so I can't get the bolt in, will have to do this myself. Ordered 6 chairs, paid for one hour delivery slot. Got one email on morning of delivery with a slot, then another half an hour later. Rang Matalan Direct, to discover that 2 chairs were coming at 12pm the remaining 4 at 3pm. From the same warehouse, by the same courier!”

Helpful Report

Posted 7 years ago

“I ordered a set of shelving units and not all were in stock so I chose to wait for delivery of all three items together. The due delivery date was extended from end of July to end of August and I eventually received the goods at the start of September. Unfortunately, one of the packages contained the incorrect coloured item despite having the correct colour listed on the front. Despite all these inconveniences I have to give full marks to the customer service staff who were always polite, helpful and keen to sort out the problems. Well done guys! P.S. I am really happy with my new furniture now it is in place.”

Helpful Report

Posted 7 years ago

Matalan is rated 3.6 based on 1,858 reviews