Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A well laid out store with a good selection of clothing for all ages and homeware. Friendly and helpful staff. Good parking.”

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Posted 6 years ago

“Brilliant online sale and cheap delivery :)”

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Posted 6 years ago

“Store was set out really well and all the staff were really friendly and very helpful”

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Posted 6 years ago

“Happy with Jean's”

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Posted 6 years ago

“Excellent selection of clothes and housewares, good prices in comparison to other online stores, Exellent quality goods. Fast delivery”

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Posted 6 years ago

“Quick delivery, great value, lovely items, definitely buy again”

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Posted 6 years ago

“They item of clothing was very comfortable”

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Posted 6 years ago

“I just collected a click and collect at Constitution St Aberdeen store. Please thank the person who packaged order 25907170. Delighted with packaging - even tissue between each cardigan so little or no creases. Well done Matalan!”

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Posted 6 years ago

“Were very helpful,and the staff were very welcoming.”

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Posted 6 years ago

“The Christmas savoury food hamper as a gift for a family member is excellent value!”

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Posted 6 years ago

“Really good quality of clothing,kept me upto date on my delivery and is always on time or a day early which suits me.iv returned to purchase from there site and never had any problems.happy customer and have told people they should use there site.”

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Posted 6 years ago

“Matalan has a great range at the moment. Clothing, shoes & homeware. On this occasion I only required pyjamas but I could of spent a fortune in there they have some lovely items.”