Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab customer service, sales assistants are extremely helpful and friendly.”

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Posted 6 years ago

“choice and value”

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Posted 6 years ago

“My wife was at the shop at Straiton today with our foster baby, 4 staff members in suits probably management were talking to her. Once they heard our story about fostering we were provided with some free gifts completely out the blue for our wee babies”

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Posted 6 years ago

“Excellent fashion for all ages. Recently bought some trousers. Great fit . Very good prices.”

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Posted 6 years ago

“Good choices.excellent service from shop personell it's good to get a smile and a chat whilst being served”

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Posted 6 years ago

“Ordered some Christmas decorations, they came today and they were wrapped in plenty of bubble wrap and were very well protected. Thank you”

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Posted 6 years ago

“This was my first order with matalan. Suit arrived with a hanger and a suit cover. I waited a bit longer than I thought for a delivery but that was not a problem. Will shop again.”

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Posted 6 years ago

“Good quality products. Stylish and affordable.”

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Posted 6 years ago

“Helpful staff and ease around shop.”

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Posted 6 years ago

“Superb customer service in store. Eastbourne sovereign harbour. Online shopping, easy website to navigate, fast delivery.”

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Posted 6 years ago

“Kept up to date with emails on delivery”

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Posted 6 years ago

“Great value school uniform which lasts! And great staff.”

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Posted 6 years ago

“Great price. Very fast delivery. Lovely clothes. Very happy.”

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Posted 6 years ago

“Good quality clothing, nice layout of the store. a pleasant shopping experience.”

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Posted 6 years ago

“Great service and great prices”

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Posted 6 years ago

“I love their selection of clothes for kids. Lovely styles”

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Posted 6 years ago

“We went to the branch in Oxford St the staff were so helpful there was a great selection and I we got everything on our lists”

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Posted 6 years ago

“Getting a suit for brothers wedding and team was helpful if couldn't find anything you need”

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Posted 6 years ago

“Placed order yesterday and it arrive early morning with standard p&p. This is the first time bought online. I do use the store and never had any problems, clothes are pocket friendly and good quality”

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Posted 6 years ago

“Great offers, great prices, great selection, friendly service. ... best £100 I've ever spent!”

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Posted 6 years ago

Matalan is rated 3.6 based on 1,858 reviews