MATCHESFASHION.COM Reviews

Name: MATCHESFASHION.COM
Rating: 1.65

1.7 Rating 136 Reviews

16 %

of reviewers recommend MATCHESFASHION.COM

Company Reviews

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Metrics

1.7

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MATCHESFASHION.COM 1 star review on 30th March 2024

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nichts kaufen bei Matches Fashion. Seit 1 Woche nicht erreichbar. Ware kann nicht zurückgeschickt werden. Teilweise kaputt angekommen. Seit längerem emails werden teilweise gar nicht beantwortet.Verlust über 3000€. Nie wieder!”

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Posted 1 month ago

“MATCHESFASHION CustO'mer Service +1 8O5.420 '3O7O MATCHESFASHION pH.one NumBer'' +1 8O5.420 ,.3O7O What a worst service. Customer service got nothing cloue what's going on. weeks no internet no telephone service but still have to pay the bill. Higher priority but weeks no connection. To leave the contract I have to pay. Can some one help me for legal services for loss of business for weeks. It's a scam company don't go for there service it's a nightmare. Very happy to speak to Louis and receive a call from him regarding transfer of our water to Clear Business. He comes over as very knowledgeable with clear guidance on what Clear Business has to offer. He covered all the aspects of the transfer in a friendly, polite and supportive way, checking to make sure I understood the process throughout. Genuinely happy with the call today.”

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Posted 8 months ago

“I'm not usually one to leave reviews, but I decided it was worth it to create an account to leave this one. After reading so many negative reviews, I questioned whether I should be purchasing from MatchesFashion. The item had an unbeatable price though, so I decided to go ahead and chance it. The item was shipped very quickly. I hadn't even checked my the tracking info because I expected the wait to be much longer, and then the package arrived at my door! It was in a well-packed box and in perfect condition. I can't attest to how the service is if any issues arise or if returns are needed, but my experience with this order from MatchesFashion was nothing but positive. I'll definitely be ordering again!”

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Posted 1 year ago

“Customer Service was prompt , Items are as described , Shipping was very fast . Amazing”

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Posted 2 years ago

“I ordered Shoes for my son based on his existing size. When the shoes arrived, beautifully packaged I might add, they were a little too big. The return policy is incredible. So, I called customer service, spoke to the AMAZING Patricia, and returned the item via phone and ordered a size down for my son, all in one shot. Insanely easy! And the product itself is wonderful so this has been a marvelous experience!”

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Posted 2 years ago

“I found what I was hoping for, and received the item within two days (I believe it was two days) . I'm stunningly impressed and appreciative. Thank you 💗”

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Posted 3 years ago

“Excellent pricing on some Cheaney Ascot Derby shoes, with hassle free fast delivery to Canada. Was given an option at check out for lux or basic packaging, chose the more affordable option which came beautiful presented with a hand signed thank you card. Needless to say the Cheaney shoes are wonderful. Also a nice touch is a printed pre-paid delivery sticker if a return is required.”

MATCHESFASHION.COM 5 star review on 25th November 2020

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Posted 3 years ago

“I've bought clothes from them a few times. They're one of the best ecom sites out there. Very fast delivery, reasonable return policy and system. A pleasure to purchase from.”

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Posted 3 years ago

“Pretty amazing customer service! Ordered YSL Lou camera bag on a Monday afternoon and received it to my home in Toronto Canada Wednesday afternoon! Also, as a first time purchaser received 15% discount on my gorgeous handbag. THANK YOU!”

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Posted 4 years ago

“Hard to believe in reviews below I only had wonderful experiences with matches Quick delivery great customer service No problem with returning items Refund issued ASAP Highly recommended”

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Posted 4 years ago

“Reliable & dependable & will order again After reading the mixed reviews on a few platforms about Matchesfashion.com I've felt apprehensive about making my first order. I was pleasantly surprised when I've received it all the way from London (UK) to Toronto (Canada) literally within 24 hours. A fab Undercover (brand) coat in super elegant packaging prepared by Avril. Thank you!”

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Posted 5 years ago

“Oh my gosh, this is the place of dreams and realisation of dreams. The sales team are wonderful, leaving you to soak up the atmosphere or to guide you through your purchase. I hope to turn again and again. The website is excellent making online viewing and purchasing so simple.”

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Posted 5 years ago

“Very happy with my purchase from here. I ordered Joseph trousers. I ordered them in the sale and they had a promotion for free shipping so I didn't have to pay shipping costs as I'm from overseas. Even for items in the sale, they offer their really nice packaging. To me, the packaging is an important factor. I really appreciate if a website offers good packaging like matchesfashion.com. Another good thing is that you have the option for the packaging, so if you don't want/need the nice packaging you can choose recycle packaging option. My order arrived on time and everything was perfect. I would order here again and I would recommend them.”