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Mazuma Mobile Reviews

4.2 Rating 2,007 Reviews

80 %

of reviewers recommend Mazuma Mobile

Company Reviews

4.2

Based on 2,007 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma Mobile are UK’s favourite mobile phone recycling website.
We re-home, on average, 150,000 mobiles per month - we're one of the leading mobile phone REUSE specialists in Europe and have already paid out over £68 million to 100’s of 1000’s of happy

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 13th January 2023

Mazuma Mobile 1 star review on 26th August 2022

Mazuma Mobile 1 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy returns and fast money transfer”

Posted 2 years ago

Good morning, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards, Mazuma Mobile

Posted 2 years ago

“The service is good but the price isn't.”

Posted 2 years ago

Good afternoon, Thank you for the review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma

Posted 2 years ago

“I think I should have been offered more money for an up to date phone. Was disappointed with what I got!”

Posted 2 years ago

Good morning Carl, Thank you for your review, We are sorry to hear you were unhappy with the amount offered for your device, Your business means a lot to us, If you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma

Posted 2 years ago

“Prompt collection - very slow payment, not even close to “same day””

Posted 3 years ago

Good morning, Thank you for your review, Due to the limited workforce we are currently working to due to the new lockdown restrictions, we do currently have a small delay, we apologise for any delay you may have experienced, We are doing our very best to ensure all orders are processed as quickly as possible. Kind regards Mazuma

Posted 3 years ago

“I posted my phones got £10 for on 1 two weeks later I got £20 for another and nothing yet for last one I then get expired email even though you have the phones and your company is taking your time with it”

Posted 3 years ago

Good morning Stephen, Thank you for your review, We are sorry to hear of your experience, I can see one order was processed and paid the same day it arrived with us. One of your orders is activation locked which means it needs removing from your iCloud and we are waiting for you to confirm this so we can process it for you, The other order hasn't arrived with us and the tracking is showing it hasn't been posted yet. If this is not the case, please contact our team at customerservices@mazumamobile.com with the tracking so we can assist you with this, Kind regards Mazuma

Posted 3 years ago

“I posted 2 items sold online . The first one gone through without issue , however the second item (ipad) stated offer reduced due to defects. I rejected the offer requesting it be returned to me due to ridiculous offer . Then received an email to contact company which I have done 3 times leaving 2 messages on specified number but had no reply . No idea what is happening with my product”

Posted 3 years ago

Good afternoon Stuart, Thank you for your email, I have checked your order for the iPad, I can see your device was found to have yellow halo within the LCD layer. This is where the pixels die within the LCD and turn yellow. This is usually found around the edge of the LCD screen where the battery and time stamp is. This manufacturing defect is common in a lot of the older models such as the 4's, 5's, 6's 7's and some of the older iPads such as the Minis, 2's, 3's and some of the Airs. Based on this we had to amend the offer as it did not match the grade you initially selected. All quotes given are subject to testing, If you wish to discuss this further, please contact our team at customerservices@mazumamobile.com or call us on 0345 872 3000 Kind regards Mazuma

Posted 3 years ago

“Service was very quick and was impressed with the overall service. However, was slightly disappointed the amount offered was so little. Hence only the 3 stars”

Posted 3 years ago

Good afternoon Chris, Thank you for your review, We are sorry to hear you were disappointed with the amount offered for your device. Unfortunately, these models do not hold much value in them in the tech market so we can only offer what the market is currently buying them for. We would love to hear any feedback you may have for us, Please contact our team if you have any suggestions at customerservices@mazumamobile.com Kind regards Mazuma

Posted 3 years ago

“Payment was quick and the delivery details arrived quite promptly, but I was selling a PS4 and they sent me a kit for selling mobile phones. The postal bag they sent was much too small and I had to provide my own shipping box. Thankfully I had a spare lying about the house, so it wasn't too big a deal. Generally very easy to sell my device but feel like the price for a PS4 Pro should be higher than £25 considering the price of 1TB hard drives and the other components that they can sell on.”

Posted 3 years ago

Good afternoon Andrew, Thank you for your review. We are sorry to hear that you received a mobile phone welcome pack for your PS4 order. We offer a collection service with DPD for large orders such as consoles and laptops. We were unaware of this sorry. If this is to ever happen again, please notify us as soon as possible and we can arrange a collection for you. Unfortunately, due to the new console release later this month, a lot of the price have dropped as the value of them decrease every time an upgrade is released. This can be the same for mobile phones. We sell back into the tech market and base our prices on the current market. We are sorry to hear that you felt this wasn't the best value. Kind regards Mazuma

Posted 3 years ago

“I’m still waiting for a reply from the phone I sent. Which you received. I sent 2 phones.”

Posted 3 years ago

Good afternoon Nicholas, Thank you for your review. The order number you have provided along with your review was paid on the 4th of November at 12:25 (it could show in your account a few hours after this depending on who you bank with). If you have any issues with this, please contact our team on 0345 872 3000 who will be able to assist. Your second device is being returned back to you as the account still has a Google account attached to it. unfortunately, due to GDPR we cannot process orders until this has been removed. You will receive this back shortly. You can follow the instructions here: https://www.mazumamobile.com/activation-lock/ to remove the lock when it arrives back to you, Kind regards Mazuma

Posted 3 years ago

“Very easy to book, booked in on Sunday, pack didn’t arrive until Weds. so all in all it took over a week to get it all sorted. This may be due to the Postal system rather than Mazuma though.”

Posted 3 years ago

Good morning Alison, Thank you for your review, We are sorry to hear there were delays with your postal pack, We do ask to allow up to 5 working days for this to arrive. We hope you had a great service when your phone arrived with us, Kind regards Mazuma

Posted 3 years ago

“Hi ,please and displeased The s9 with a damaged screen and the laptop great service The s9 with no faults and worked with no problems no scratches or marks ,you said the screen was Burnt We had no issues with that phone”

Posted 3 years ago

Good morning Chris, Thank you for your review. We are sorry to hear that you were unhappy with the decision made regarding your device. Screen burn appears within the LCD layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms and imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. You can check this yourself by dialling *#0*# and checking for screen burn against the blue and white background. We are happy to hear you had a great service with the laptop you tradedin Kind regards Mazuma Mobile.

Posted 3 years ago

“Contact regarding issues is a little slow. Advised phone was damaged despite it being perfect when posted. Quick to make payment though.”

Posted 3 years ago

Good morning Kirsty, Thank you for your review. Looking at your order we can see that your device was sent to us with activation locked. Unfortunately, this can delay your order slightly as the device requires re-testing through the process line. This can take a few days to be retested, we apologise for any delay you may have experienced. We are glad to hear that your payment was received promptly, Kind regards Mazuma Mobile.

Posted 3 years ago

“Sent in 2 phones. 1 reported as having a faulty camera “black dots against a white background,”,which is completely untrue and is now being sent back to me. I will be checking this. I’ve been paid for the 2nd one.”

Posted 3 years ago

Good morning, Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we can offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. We are glad to hear you were paid for your second device. Kind regards

Posted 3 years ago

“All good - except the shipping label from the 3rd party courier never arrive. I ran the sale through twice but neither got a mail back to a known and working email. Mazuma had to follow up with their own.”

Posted 3 years ago

Good afternoon Simon, Thank you for your review. We really appreciate your comments. We apologise for any delay you may have experienced with your potal labels. Kind regards Mazuma Mobile

Posted 3 years ago

“Very good service”

Posted 3 years ago

Good morning Colin, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma Mobile

Posted 3 years ago

“Did not agree with the price down of the phones I sent but service was prompt and money transferred was done the same day”

Posted 3 years ago

Good afternoon Emma, Thank you for the review and we're glad you found the service and payment prompt. I can see from your order that the payment for the device was paid in full, which you agreed to when you submitted your order. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma Mobile

Posted 3 years ago

“Exactly the same experience, just sent them a iphone7 immaculate condition they offered £105 but when they received it said screen was cracked and offer down to £40 I’m waiting for return if phone now .”

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,007 reviews