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Alana Clinic Reviews

4.8 Rating 338 Reviews

95 %

of reviewers recommend Alana Clinic

Company Reviews

4.8

Based on 338 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Alana Clinic:

The Alana Hair Clinic is a healthcare polyclinic accredited by the Turkish Ministry of Health. The Alana Hair Clinic also holds the International Medical Tourism licence from the Turkish Ministry of Health, allowing the acceptance of international patients from all over the world.

Hair transplantation procedures are performed by doctors, nurses, and anesthesiologists inside the facility. All of our staff are top-notch professionals, with more than 10 years of hair transplantation experience, regularly following the most avant-gardist developments in hair transplant techniques.

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Alana Clinic 5 star review on 29th August 2022

Alana Clinic 5 star review on 29th August 2022

Alana Clinic 5 star review on 29th August 2022

Alana Clinic 5 star review on 29th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got back from having my hair done at Mcan health. Everything went to plan picks up from airport to transfers to back and four hospita,l they were always on what’s app if u was concerned about anything they would get back to asap I would definitely recommend the painless needle as this is my 2nd time amd yes them needles do hurt but didn’t feel as half as the pain from just the normal needles thanks again Mcan”

Posted 7 months ago

Thanks for your kind words. Your happiness is what matters to us. Our patient experience team will keep in touch with you for the aftercare process. Do not hesitate to reach out to us for anything you need, Best wishes

Posted 7 months ago

“Great quality at a good price . Always put at ease . From landing to going home was great . Follow ups after transplant at regular intervals too .”

Posted 9 months ago

We appreciate your kind words. We are so happy to hear that you were pleased with all the procedures. Our team is working hard to provide the best service possible. Our follow-up team will be in touch with you for the aftercare process. You can always contact us for anything you need and we would love to see your beautiful results! Best

Posted 7 months ago

“I can recommend Mcan. Everything went as planned, from the pick up and transfers at the airport, to the surgery itself it all went smoothly and as expected. Now I am in the second month so my hair is looks uneven as it’s expected to. Even so I am confident i am on my way to a better hair and that I made a good choice. At Mcan they’re professional, and the equipment and facilities are clean and up-to-date. They have delivered what they said they were going to do so far, and they follow up regularly. They care about their service and reputation. I hope they ask me again for review after six months and one year so I can fully report on the process. You can feel confident choosing the Mcan.”

Posted 1 year ago

“Everything went amazing well, from picking me up from the airport to having the surgery. Treatment went ok, staff very friendly and everything was explain to me in detail.”

Alana Clinic 5 star review on 29th August 2022

Alana Clinic 5 star review on 29th August 2022

Alana Clinic 5 star review on 29th August 2022

Alana Clinic 5 star review on 29th August 2022

Posted 1 year ago

“Mcan Istanbul has amazing friendly helpful service. Great prices with a great surgical team! I have been there twice and both times were amazing!”

Posted 1 year ago

“MCANs clinic was spotless, their technicians extremely helpful, services first class, and Elif was incredibly helpful. I have been in contact with them remotely months before and after my operation and have received nothing but support from everyone at MCAN. Thank you MCAN for walking me through my FUE procedure and supplying world class care.”

Posted 1 year ago

“I highly recommend using MCAN. Communication throughout is excellent with instant replies via WhatsApp to any questions or concerns. The booking procedure was very friendly and efficient and not pushy at all. They help with everything from sending links to hotels and flights to arranging airport pick ups. I stayed in Istanbul for a couple of days before my procedure and made a bit of a holiday out of it. Fully recommend staying in the Besiktas area. It’s lively with loads of restaurants and easy to take boat trips from here. My hotel I first booked into wasn’t great and MCAN booked me into a different hotel of my choice after 1 night without any problems. Drivers were perfect throughout. Always on time and friendly. The clinic itself was in a nice area and was nice and clean and the staff really professional and lovely people. The operation itself was fine. Slightly uncomfortable when you have the first needles to numb the head but after that you don’t feel any pain at all. Aftercare has been great with everything explained for what to expect in the days after which was spot on. I have followed the given instructions to the letter and no surprises so far.I’m 3 weeks post op and now looking forward to watching things progress over the next 6 months.”

Posted 1 year ago

“I was planning to go with my brother to have our hair implant done in with Man and paid the deposit for both of us. However, I had to cancel our appointment for some personal reason and spoke to them about having the deposit money paid back to me as I had had a change of mind and I was reassured the money would be paid back in full since it was still within the cooling off period and they offered me all necessary assurance about it. This kind of approach and positive attitude gave me total reassurance about their integrity and willingness to do their very best to their clients and in future if I decided to have the work done I will certainly look for their expertise.”

Posted 1 year ago

“My experience has been brilliant! The clinic host was so helpful, kind and reassuring throughout. The staff was incredibly nice also I felt safe in their hands which is the most important thing. The place was very clean, I enjoyed my experience and thought the price, clinic, and everything else was totally worth it and affordable the process was organised pretty well and the best part of the experience is that you can contact the host whenever you like and receive a response in terms of care and after treatment. I cannot wait to see my end result! I want to thank MCAN Health for having me and treating me so wonderfully.”

Posted 2 years ago

“I've not long returned home from having the procedure but I couldn't be happier with the way I was treated and how everything was organised; made the entire process stress free. Any questions I needed answered was answered straight away with detail and videos. The entire staff were super kind and helpful; especially when nerves got the best of me at the start of the operation, they kept me calm and kept talking to me until I felt comfortable (seriously meant a lot). Was taken to and from the airport by some really nice drivers who are far from rude and super helpful as well. I literally can't think of anything bad to say from my experience with MCAN Health and would highly recommend; they really know what they're doing and have a goof way of planning your trip in advanced! I look forward to seeing my results and writing another positive review.”

Posted 2 years ago

“I was a bit worried about flying over to Turkey for my HT but after arriving at MCAN i could see the place was very professional and very clean. The doctor and staff there made me feel at ease. You could tell they had alot of experience there”

Posted 2 years ago

“I recently had my hair done by MCAN, overall it was a great experience! I can’t recommend these guys enough. 5 star service”

Posted 2 years ago

“I can not recommend MCAN enough from on hand support, the transport, the clinic and the surgeons. I’m looking forward to seeing the end result.”

Posted 2 years ago

“I was very impressed with MCAN health and the on-hand support they provided from the initial enquiry to the procedure day. I have only just finished my hair transplant procedure so the real results from the surgery will be visible in 6-12 months. However, I was very impressed with the professionalism and care they have provided. I traveled from the UK to Istanbul and everything was pre planned with MCAN - airport pic up, hotels, transportation throughout, consultation and even a PCR test to travel back to the Uk. The staff are really friendly and supportive and speak English. The are honest and don’t try to push any additional sales so you know before you come exactly how much. I wills be recommending their service to friends and family.”

Posted 2 years ago

“I honestly could not be happier with how well the team at Mcan Health dealt with me. From the second I stepped into the car to be transfered to the clinic, until I left after my treatment was finished and dropped back off at the airport, every single member of staff was fantastic. Constantly checking I was okay and reassuring from start to finish. My main point of contact spoke excellent English too which always helps. Any questions/queries I had, she never failed to have an answer for and an explanation to with it. After reading reviews I expected them to be nice but they exceeded my expectations by a mile. Their clinic is immaculate too. You can tell they take great pride in their work and work place. As for the treatment itself, it's too early to talk about real reviews but so far it has been amazing. The treatment went perfectly and there has been no issues or concerncs so far. If anyone is thinking about having a hair transplant, I would save your time and just go directly to Mcan. I dont believe you will get a better services anywhere else. Thanks again!”

Posted 2 years ago

“I had my hair transplant on 1st November 2021. I arrived in Turkey a little ahead of schedule and MCAN were so flexible and helpful. They arranged my airport transfers around me, and as most of the communication was over WhatsApp, it was super easy to keep in touch, They were really timely in their responses, polite, happy and helpful. I was arranging the surgery in the height of the pandemic and MCAN were really flexible with the dates, changing things for me as the guidance changed. On the day of my surgery , I was collected from the hotel by the driver who was lovely. Taken to the clinic and my apprehensions (I was quite nervous going to a different country for surgery) were immediately put to rest when we drove up to the door. The clinic is clean, well kept and very welcoming. The staff are really helpful and had even arranged a sandwich for me ahead of time as my hotel restaurant hadn’t opened before I left on the day. On meeting the surgeon, we had a thorough conversation about the transplant. The translator explained things clearly, and I felt listened to and looked after. When the surgery started I felt a slight pang as they administered the local anaesthetic, but after that, I didn’t feel a thing. To the point where when they started working on my transplant area, I fell asleep!!! It took around 4 hours to complete the operation, and afterwards I was given lunch, and they explained to me what I needed to do next, and sent everything over to me in writing so I could refer to it later. The next day I was collected for a check-up, taken back to the clinic and the same level of service was given. I was given the after care items to clean my head (just a tip, the bottles are over the amount allowed for carry on luggage so make sure you have a checked bag!) and the driver then took me and my friend, who came with me, to the airport. (Again MCAN being so helpful and flexible allowing my friend to be included in the transfers) In all a fantastic, easy, experience and I would recommend them anyone. It’s only been a month and I am very happy with the result so far!”

Posted 2 years ago

“On June 1, 2021. I had my hair transplant done. The staff were wonderful. After 5 months, the hair transplanted are growing well. Excellent service, including the hotel. Trichologist Sedef was awesome and everyone else. Very professional. My flight was delayed upon arrival, but the driver and nurse who picked me up were so nice to even waited for me for nearly an hour and 30 minutes. My other complaint is the front hairline should be a little bit lowered and add more hair to transplanted site. Even though MCan is lifetime warranty, I do not mind paying extra for the company to fix this. I have referred many of my colleagues to MCan because their services are excellent. I hope they can fix my complaint and hope to see them again. They are my friends for life and I cannot forget what they have done for me.”

Posted 2 years ago

“I have had 3 transplants through MCAN my first one being in January 2019. Understandably I was apprehensive about flying abroad for treatment of any type but it was so important to me I decided to just go for it. I googled the company again and again and found lots of good videos and reviews online which made me more relaxed about the whole thing. On every occasion I have been met by a friendly driver at the airport and promptly taken to Mia berre hotel. I was taken the next morning to clinic I have been contacted by the brilliant customer service representative all the way through before during and after my treatment. I have been looked after very well every time. I needed 2 transplants initially to cover a very large area... ..... Then come COVID! During this time I came to realise the crown of my head still needed more grafts and the front hairline still needed to be lower. True to their word MCAN invited me back for a 3rd transplant at a much cheaper cost just charging a €300 fee which I thought was fair (Customer satisfaction is their top priority) The clinic is an individual building spotlessly clean and takes a maximum of 4 patients for treatment at any one time. Therefore the whole experience is a decent organised personal one. I looked out of window from my hotel at night and behind was an office block being used for hair transplants (all 20 windows had a patient being treated !!)”

Posted 2 years ago

“I first found out about the clinic through my friend who had a hair transplant a couple of years ago. I could not believe the results he was showing me and when he told me how much it was I was gobsmacked and got in touch straight away. It was very easy as everything was through WhatsApp and made life so much easier than emails or phone calls. I won’t mention any names but the person I was talking to who I booked it with held no information back and everything I asked he followed up with answers I wanted to hear I was a little worried about coming from the uk but after talking to him it didn’t bother me in the slightest, plus if we had any problems he would get straight on it for you. Got to the clinic and everyone was friendly even though there was a little language barrier between us it never seemed a problem. The lady behind the desk was so friendly and couldn’t of been more helpful before the treatment, she was very friendly and very calming especially after my op as I struggled a little bit that night and still a week later I have messaged her everyday asking questions and she messaged straight back, so it’s definitely not a we got your money now see you later job! The people who done my transplant were very professional and made me feel at ease especially when I was struggling at times, they were always smiling even when I was about to have my anaesthetic haha, a week later I’m very happy with how things are and I’m looking forward to seeing how it looks in 6 months time.”

Posted 2 years ago

“I was very unsure about having the operation but the staff at MCAN were fantastic at providing reassurance and guidance during the whole process. The clinic at MCAN to me is a very high standard and not sure if this is deliberate or not but i was the only patient at the clinic during my operation which gives a nice sense of privacy. Those doing the operation were very attentive and there was minimal pain. The drivers at MCAN are very friendly make you feel welcome. Liked that although their English is not as good as other staff they are still more than happy to talk and use translate on phones so you can communicate. The hotel was lovely, fit for purpose for a short stay. Too early to give review on the outcome of the operation since this can take months for hair to fully form. However, i am pleased with how things look so far. Fingers crossed by following the post op guidance i will eventually see the final outcome i am hoping for.”

Posted 2 years ago

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Alana Clinic is rated 4.8 based on 338 reviews