“Ordered a spring kit for a savage axis on 11/8/22(Tuesday) and paid for 2 day shipping,part isn't expected to arrive until 11/15/22(Tuesday a week after it was ordered).They gave me an excuse that they were rearranging the warehouse and that FedEx didn't ship on the weekend. BS.... I will never order from this company again.”
“This is the best company I have ever dealt with. I called after having messed up an item during installation. They were super nice and caring, Since I admitted to messing up the item they were happy to expedite one out to me free of charge! I really cannot say anything but amazing things about MCARBO!”
“My Dad (age 90) purchased the Sig Sauer P365 Trigger Spring Kit, from Mcarbo. Not knowing much about Gunsmithing, I was able to put in a new Flat Trigger as well as the Trigger Spring Kit. The Mcarbo Video on YouTube was a gigantic help, although it was not "JUST LIKE THAT" as the video constantly told you, it was still fairly easy for me (being 61 and female). So there is hope for all out there! Trigger pull was reduced from 6.75 to 4.25, so very happy with the product.
Sharon”
“Hello Everyone,
I am not one to leave reviews (especially negative reviews) but feel this needs to be known. I recently ordered 7- CZ75 MCARBO Spring Kits for my TriStar Pistols. I ordered these because I was told if they did not fit I would be able to return them for a FULL REFUND (I have a chain of emails to prove it) That being said I kept one of the kits I had already installed (minus some parts of the kit that didn't fit) because I didn't want to go though the trouble of removing the MCARBO Spring kit I had installed which by the way made a very minimal almost unnoticeable difference vs. the 40-50% less trigger pull they claim. I returned the other 6 kits back to MCARBO for a FULL REFUND as I was told i would receive. I finally received a refund from MCARBO minus the return shipping cost which they failed to mention to me (not a big deal only $4.04) but worst of ALL they kept the Sales Tax which they say they do not refund ($17.44) which is Totally Illegal to do !!!!! I wonder how many MCARBO Customers have been ripped off their hard earned money by paying taxes on an item they returned ???? Is MCARBO paying the government this Sales Tax that they are NOT refunding their Customers ??? I highly doubt it !!!!! SOUNDS LIKE TAX FRAUD TO ME !!!!! I will be contacting the Feds to report them along with filing a complaint with the Better Business Bureau. Stay away from MCARBO at ALL COSTS (Pun Intended) You have been warned !!!!!”
“For a company that's this large and makes the money they make , they do not help the customer. I'm an NRA instructor , Gunsmith, and in the Firearm business. I ordered a trigger kit and polishing kit and after 10 days and 3 calls no product. The shipment was created and the product shows still in clearwater. I asked for a replacement ... Pretty standard . When I asked for free overnight shipping since they dropped the ball not me I was told I had to pay $30 for that service. Spoke to a manager and the same thing. I was very rudely told "I don't work for the post office " twice.”
“I ordered and installed the spring and shim kit for a Ruger SP 101, and I couldn't be happier with it unless they actually did the job for me. I wanted to do it and learn for myself and since then I've installed their kit for my S&W SD40VE and my daughters Ruger LC9, both with excellent results thanks to the video's guiding me.
Some people have complained that there are not enough hammer or trigger shims in the kit for a perfect fit, and that may be true, but I think these people would complain if they were hung with a new rope.
Great job M*CARBO, I will be ordering from you again.”
“I ordered the spring kit for the FN509 earlier this month. Long story short, I never received my spring kit in the mail but the tracking information showed it to be delivered. I reached out to MCARBO to see what the process was on tracking the product down or filing a claim. I emailed them at 9pm central time last night and they responded at 7am central the very next morning. They were able to help me out and there is another spring kit being shipped TODAY. I am completely blown away with their customer service, punctuality, and kindness. Most other companies would have said it wasn’t their problem but MCARBO stepped up and resolved an issue that wasn’t even their fault. I’m very impressed and will definitely be doing more business with them in the future, as well as referring everyone I shoot with!”
“They talk a good game however the spring- shim kit I ordered for my sp-101- .22lr revolver resulted in about 25% misfires. They provided less than half the shims needed to shim the trigger. Their attitude was “well, that happens” they suggested I buy thicker trigger shims elsewhere. When I inquired about the 100%satisfaction guarantee I found that since I had installed the kit that I would only get a store credit minus a 25% restocking fee. And I would have to remove the installed parts and send back for their approval. Not happy. Will not recommend and will shop elsewhere in the future. They couldn’t even tell me with confidence what weight the hammer spring in the kit was. Got about 3 answers. Factory spring works fine.”
“Received my order quickly and in perfect condition which many expect when placing an online order however after i placed my order MCarbo sent me videos with installation info just in case i needed it without any request from me...awesome”
“Placed order and they sent response saying they pride themselves on shipping ASAP! They went ahead and got money off card, then 4 days later sent text saying part of order not in stock. It was when I ordered. Then 8 days later sent another text saying more stuff not in stock. Really? Should have been told this up front! ALL reputable companies do not take money from card until items are shipped! Once again I was sent text that said they pride themselves on same day shipping,ASAP. They didn't have anything to ship!! Only thing they did right was refund money after taking it for nothing in return.”
“I ordered parts for an LC380 and after I installed them the magazine would not go in. I tried bending the hammer spring, but I ended up using the factory spring. I was advised to send a picture like they could see from that the spring was fatter then the factory spring. Companies ask for pictures just to inconvenience customer from returning parts and receiving a refund. The $25 won't break me, but if you have a problem don't expect a resolution to be easy or worth it. I never did receive another part or refund”
“JUST WANT TO SAY CHRIS NELSON IS AWESOME. I received my package fast. At first they didn't have it because of the virus going around, but Chris reached out to me a Month later saying the got a shipment in, I was like WOW I forgot about it lol. After I received it jde reached out to me again to make sure I was satisfied. AWESOME COMPANY 5 stars wish other Companys were so persistent in helping customers.”
