“BUYERS BEWARE!!!! This is a very shady dealership. I've been in the Norwalk BMW a couple of times and have been appalled with the customer service in this dealership. I made an appointment with one of your salesman on my first visit only to be ignored for about a half hour. There were many other salesmen and no one acknowledged us. On our second visit, the car that we negotiated and was promised got sold right before we arrived at the dealership. We fought traffic on a Friday afternoon to come to this location. The salespeople made us sit around for about an hour only to eventually inform us that the car "just got sold". The unethical business practices of your salespeople are disappointing and disgraceful.
I will also be contacting the corporate office of BMW to inform them of the unethical ways of this dealership. I hope that their management team will correct and remedy the behavior of this sales team.
Here are the list of executive contacts at BMW USA if anyone needs to contact them in the future:
Executive Contacts
Primary Contact
Richard Hart
Department Head Customer Relations and Services
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Richard.Hart@bmwna.com
Can also try: Craig Westbrook, Vice President, Aftersales, craig.westbrook@bmwna.com
Secondary Contact
Craig Westbrook
Vice President, Customer Experience
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Craig.Westbrook@bmwna.com
Shaun Bugbee
Executive Vice President, Operations
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Shaun.Bugbee@bmwna.com
Chris Koenders
Executive Vice President, Operations
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Jan-Christiaan.Koenders@…
Chief Executive
Bernhard Kuhnt
CEO of BMW North America
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Bernhard.Kuhnt@bmwna.com Read less
Just want to let everyone know this is what their GM sent me after I emailed him back. You can judge for yourself if he cares about his customers.
BTW, the response you see below is an automated response to any negative comments towards the dealership. I would assume they don't have time to really read their unsatisfied customers' comments, which is in line with how they handle their customers (below)
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I certainly understand your feeling about the treatment you got at our dealership.
I can see based on your Yelp review and your
Contacting anyone that will listen, that you get the satisfaction that you are seeking.
I hope your campaign works to your satisfaction.
One would think that my apology for whatever happened would have been enough as we are all people.
But apparently, you have decided to go on a campaign
Sent from my iPhone
Stuart Green
General Manager
Office: (855) 996-3818
Main: (562) 868-3233
10900 Firestone Blvd.
Norwalk, CA 90650
mckennabmw.com”
