“Four Stars ****
We have owned a basic, black, Melitta Look, filter coffee machine for about 9 months. Recently the thermos jug was sat on its stand, about one third full, when it imploded internally with a loud crack. The damage was similar to what would occur if it had been dropped onto a hard surface. I am unable to work out the physics of what caused it - there were no obvious external forces involved. I can only assume it was a weakness causing the vacuum to fail.
Anyway. we love the machine and, convinced we would not be able to persuade anyone that we had not dropped it, we ordered a new jug direct from Melitta - £34.99 plus P&P. It arrived promptly and there were no issues with the transaction. The new jug is stainless steel (no issues) and it is bigger than the original yet somehow still fits. The quality is considerably better than the original.
The point to all this, well. Melitta coffee machines make brilliant coffee, purchasing direct from them is a doddle and you can buy spares. One star deducted for the self imploding party trick of my original jug. I hope the replacement has better longevity.”
“Faster delivery would have been better and also the box was ridiculously huge - about five times the size of the contents which is somewhat wasteful and problematic to dispose of. Also the products are priced a bit expensive for what they are tbh.”
“Brilliant customer service as well and amazing products! Answered my questions quickly and helpfully (even my embarrassingly stupid one!) and I am so pleased we made the decision to purchase our machine from Melitta. Superb!”
“This is a really good machine, much better than my previous machine (from a different manufacturer). What i like:
Can take out the water tank
The jug, amazing design, that you can actually get your hand in to clean, and first insulated jug of this type I've had that can actually get all the coffee out of
that you can adjust the grind size
only minor downside, it seems left handed - ie have jug turned so handle on left, why the door opens. And the way you press buttons to adjust time and timer seems a bit odd, but you only do this twice a year!”