Merchoid Reviews

Name: Merchoid
Rating: 4.57

4.6 Rating 1,000 Reviews

90 %

of reviewers recommend Merchoid

Company Reviews

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Metrics

4.6

Based on 1,000 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

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Merchoid 5 star review on 29th November 2023

Paul Bogle

Merchoid 5 star review on 26th February 2023

Melissa

Merchoid 5 star review on 9th January 2023

Roy

Merchoid 5 star review on 27th December 2022

Jay Mullis

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website Reasonable price Dispatch was quick Happy with purchase of item Excellent reviews”

Helpful Report

Posted 1 year ago

“Easy ordering process, emails with updates, bag arrived with tags abs beautifully packed with bubble wrap and tissue paper”

Helpful Report

Posted 1 year ago

“ABSOLUTE SCAM COMPANY! DO NOT ORDER DO NOT GIVE THEM MONEY they all deserve to die painfully. Assholes”

Helpful Report

Posted 3 years ago

“We ordered the Nightmare before Christmas plates as a Christmas present for our son in November 2020. It is now 24th January 2021 and there's still no sign of them! My husband has contacted them several times and was told they were shipped on 16th January so we're still waiting for them to arrive. Absolutely disgusting and disappointing! Will never shop with this company again and would recommend that anyone else considering ordering anything from Merchoid, to seriously reconsider.”

Helpful Report

Posted 3 years ago

“Never had any issues with the company. Always helpful and my items have always arrived, including preorders. I feel that this page is specifically only showing bad reviews as the story on Trust Pilot is completely different and those reviews are verified by the company, not "self verified" as on here. No actual proof they're legit customers”

Helpful Report

Posted 3 years ago

“Ordered July, they claim to have sent in Oct (no tracking), then said oh it’s COVID, it’ll be there by Dec 23; now playing no-speakies. Scam, scam, scam. Buy have the absolute hide to send me emails suggesting other cool Merch I might like to pay for and never receive.”

Helpful Report

Posted 3 years ago

“I placed three orders from Merchoid, not realizing that they ship from the UK. They let on that you will get a tracking number, but that is not the case. My first package arrived late and was damaged. When I complained, they told me to send it back priority post with a tracking number. Umm, no. PayPal refunded my money for that. Still waiting for two more orders ordered a month ago. Terrible customer service! Will never shop from them again. Buyer beware.”

Helpful Report

Posted 3 years ago

“Less than one star - worst online purchasing experience ever - really! Literally, the first holiday purchase I made this year, early November, finally received a shipping notice December-1 with no tracking information, and it is now two weeks later still no merch! What good is an ugly holiday sweater after all the parties are done!! I echo the other reviewer's experiences, piss-poor customer service!”

Helpful Report

Posted 3 years ago

“Ordered an item on 10 Jun 2020 to come out august 10th, keeps moving month to month. Complained received an email saying its sending October and they sent a email to all customers detailing this, I did not receive any emails of the sort. But now its half way through November and still no item. Honestly don't use this site, from research best case scenario you get the item extremely late worst they steal your money.”

Helpful Report

Posted 3 years ago

“I've preordered a jacket months ago (June 2020) and I'm still waiting (Nov 2020). After complaining they said it was a pre order and they were expecting stock in next week. This was 3 weeks ago. Still no word. Still no jacket. They are happy to take your money then drop contact and keep you in the dark.”

Helpful Report

Posted 3 years ago

“I preordered an item and later found it for $60 dollars cheaper on every other site it was available. After asking about price match and being told no and I would have to pay to return it I just took it as a lesson learned and was going to move on. However, the package arrived and my $200 item was sent from the UK wrapped in bubble wrap, a paper thin cardboard wrap around the middle, and a tapped up plastic bag. The box to the collectible was, unsurprisingly, damaged. After three days customer service informed me that since it is “just a creased” outer box I would have to pay return shipping. DO NOT ORDER COLLECTIBLES FROM THIS COMPANY.”

Merchoid 1 star review on 9th October 2020

Helpful Report

Posted 3 years ago

“We have been waiting on a shipment that was placed on june 1st It is now september 2nd and still no package. My 13 year old was so upset about the length of time it was taking to get his most precious merch, i ended up buying one for him from Amazon. I understand that things are messy right now but over 3 months on shipping is a bit ridiculous. I am going to go ahead and assume merchoid is a scam.”

Helpful Report

Posted 3 years ago

“US Customer here, buyer beware! If you pay extra for tracking they do not provide a tracking number. It ships via Royal Mail which is untraceable. Ordered December 6th and paid for tracking and here on December 19th we have no delivery, no tracking and no response from customer service. Seems like this is a business that can only handle UK based orders, look at all the reviews referring to sweaters as jumpers...”

Helpful Report

Posted 4 years ago

“As many other customers, I did not receive the good I bought. I'm very upset, because Merchoid is refusing to refund. The probleme is that they send goods without tracking number. So it's impossible to know where the good is.”

Helpful Report

Posted 4 years ago

“I ordered a Pac-Man sweater at the beginning of November. December is almost over and I’m still without my sweater. The free shipping is a plus but No tracking number is provided with this option. The more I’m researching, I’m beginning to think I was ripped off. No customer service number to request a refund or to see what the next step is for unshipped product. Disappointed. Don’t purchase from this company.”

Helpful Report

Posted 4 years ago

“Xmas jumper ordered in novemeber, but still hasn't shipped but yet if you go on the site still available to buy. Customer service emails totally lie.”

Helpful Report

Posted 4 years ago

“I ordered the Harry Potter Advent Calendar, and unlike some of the customers I received it, however, I have opened it only to find that two prizes are missing. I paid full price for an item that is missing prizes, I was excited about this product now I am incredibly disappointed. 24 magical items? I'm afraid I'm only going to get 22 or less and I paid full price for this purchase. So disappointed. 10/10 will not order from this company again.”

Helpful Report

Posted 4 years ago

“Ordered 2 x Harry Potter Advent calendars. Paid in full in July and have not received calendars yet and it’s 7 December. My kids are disappointed! Will not be ordering from Merchoid ever again.”

Helpful Report

Posted 4 years ago

“I ordered an advent calendar and have not received it.”

Helpful Report

Posted 4 years ago

“I ordered an Advent Calendar in September, expecting delivery by Dec 1. Status last week said order was delayed, Might get here by Dec 23 (useless for an Advent Calendar, which starts on Dec 1). Asked to cancel it. Asked a second time. Just told it shipped, & I will have to pay postage to return it - if I ever receive it, but sorry, no tracking info is available. Will also write a US review.”

Helpful Report

Posted 4 years ago

Merchoid is rated 4.6 based on 1,000 reviews