Metro Bank have a Customer Happiness Grade of C. Customers are happy with their customer service but are unhappy with their refunds.
“
Terrible service, daughter had a suspicious transaction on her account and wasn't contacted, they instead blocked the card and made released the monies 2 days later!!! When I contacted them they admitted it was a suspicious transaction but couldn't explain why they still paid it and wouldn't issue a refund
”
- Rob Chilton
“
I error was made by Metro, so they should refund me and then get the money back from the Holiday company.
”
- Anonymous
“
This is the worst bank!
I have made countless follow up for cheque pick up but they always send me templated response, or worse they never respond at all!!!!!!!!!!!!!!
I have been waiting for 3 months for the cheque pick up request from my refund that has been processed for a year!!!!!!!!
”
- Anonymous
“
Excellent service today much better than the other banks, my branch in Bradford are very welcoming too!
”
- Anonymous
“
Hold on it doesn’t end there cause I needed my revenge This made me try a recovery service, Resuc, Org I came across off various forums and blogs online.
”
- Thomas Sonia
“
AJ is amazing. I’ve never had someone put so much time and care into helping me set up an account. I couldn’t recommend anyone more if you need help or guidance he is the man for the job !! I will be back to use Metro Bank he has proved this is the best bank and provided the best service
”
- Phoebe
