Metro Bank Reviews

1.4 Rating 128 Reviews
9 %
of reviewers recommend Metro Bank
1.4
Based on 128 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 12th March 2024
Anonymous
Metro Bank 1 star review on 15th October 2023
Your Worst Nightmare
Metro Bank 1 star review on 26th April 2022
Overseas Worker
Anonymous
Anonymous  // 01/01/2019
ISA money got lost for over a month. Finally appread and felt reassured it was a one off mistake. Then I withdrew some money I desperately needed and it disappeared from my account as a faster payment but didn't appear in my current account. Still waiting for this transaction to clear and had to borrow money off friends.
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Posted 1 day ago
Excellent service today much better than the other banks, my branch in Bradford are very welcoming too!
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Posted 1 week ago
An unauthorized transaction - whether they deny it or not - is still unauthorized! There’s no going around it. Unauthorized = fraud. FRAUD! And yet, you declined my dispute on grounds of technicalities. Technicalities that an ordinary hacker can easily get away with. There’s a hacker (or maybe hackers) going around your clients’ accounts and you’re not doing anything!!! On Feb7, there was a transaction name : ET DB POS MRCH that wiped out my four months worth of pension! Didn’t learn about it till two weeks later since I want said money in that pension account for rainy days. My last transaction that I was aware of was Jan5 so of course, I know in my mind how much I have left in there! But lo & behold! Upon checking my balance, I was left with Php 267!!! Reported and filed dispute and was denied and yet… you cannot even track said transaction from your end?!?? Who the said merchandiser was and where the transaction took place - basic infos that a client like me wants to know for the simple purpose of verifying whatever it was that I apparently paid for with my four months worth of pension?!?!! No, you can’t! What kind of technology system are you using anyway? And what is your FRAUD DEPARTMENT doing about this? Because for all I know, mine is NOT an isolated case (which I believe Metrobank is very much aware of) This case is hanging in thin air as I speak. And it is just a shame that an institution as giant & prominent as you are, is not putting your clients’ welfare on priority! Such a tremendous shame!!!
Metro Bank 1 star review on 12th March 2024 Metro Bank 1 star review on 12th March 2024 Metro Bank 1 star review on 12th March 2024 Metro Bank 1 star review on 12th March 2024 Metro Bank 1 star review on 12th March 2024
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Posted 2 weeks ago
The local director Gurpreet Dhaliwal and Store manager Jess Sangha should be ashamed of themselves. Alexander who claims to be a customer service staff, she's rude, racist towards me because I wear a headscarf. She deliberately ignores me and becomes extremely arrogant whenever I visit, this is the worst Hayes branch I am experiencing and 100% going back to my old bank.Please please do not make an account here. Alexander is a shameful women who has 0 idea on mental health and could do with a bit of educating in being nice and respectful instead on an attitude and being moody all the time.
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Posted 1 month ago
Trustpilot reviews Thanks for your review! Metro Bank Add photo Your review is pending.Read more Mohammed Khalid 2 reviews GB Rated 1 out of 5 stars Do not use this bank zero stars Disgusting - zero thoughts on mental welfare , fraud department is a joke . My account was put on fraud alert due to money being paid in to my account. Isn't the point of a bank account to having money paid in and out?. None of the payees , queried the payment , and proof was provided as to why I received the monies. Absolutely disgusting fraud department who are closed on weekends, yet they can close the account on a weekend , you cannot speak to fraud department, only email , They reply when they like . They are not concerned of your mental wellbeing , as I have explained my situation mentally yet they blocked all my funds - due to 4 incoming transactions - they also do not give a timeframe re: in which they will provide an answer , as to reopening access to MY funds. I actually hope those involved in the alleged investigation of my account are held accountable and either are retrained or more realistically lose their Job . It should be illegal what they have done. please do not use this bank .
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Posted 1 month ago
Bank Manager in Rosario, Cavite Branch ordered to close the savings account of my nephew who I’ve been helping by sending him money via monthly allotments for his allowance and tuition fees is totally insane. The Bank Manager told my nephew that he would need to open a new account but it would require a lot of paper works in order to do so because the money is coming from overseas. Whereas, when my aunt who was jobless but was accompanied in the bank by my balikbayan cousin when she opened the account was able to open an account and continued to receive allotment from me until the day she died. This is one of many reasons why our country is not progressing, the corrupt system/backward procedures.
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Posted 1 month ago
Not helpful to the customer. Asking Vague questions to customer. There's some unethical approach. "Just say it to the customer go to your nearest Metrobank branch" Pahirap sa mga nahihirapan I recall Ang account.
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Posted 1 month ago
Visited local branch (as requested to) to open account. I was asked to come back in 2 1/2 hours as Metro were not making appointments. Then their customer advisor gave me false information. Also I wasn't allowed to use a "special character" in my choice of password, which makes the password less secure.Poor customer service all round.Will be closing account.
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Posted 1 month ago
I joined them as a customer as they had originally long opening hours and 24 hour telephone service.. Now they have slashed branch opening and teeohine banking opening hours.. Presumably they want customers to use online and I now rarely have an alternative.. Which would be OK if Online at least worked.. But I regularly have bizzare problems logining in. Even if yejeigine banking is open, they most often can't help me.. I am told go into a branch to relive it.. But after wasting a lot of time, I am told Head Office Online will contact me.. They never do, I have to chase them up.. When the problem is somehow resloved (one never gets a coherent explanation as to what went wrong), within months the same problem reappears.. I am looking at changing banks..
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Posted 1 month ago
Great interest but you’ll never access your money as they only talk to you via robot & there systems don’t work
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Posted 1 month ago
Let fraud happen to my dead mothers account. When you make purchases on your own card they block it. Worst bank in existence.
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Posted 2 months ago
Spent an hour sending the images and selfies as part of the application process for an instant saver. After umpteen attempts finally got a message telling me that my application is being reviewed and I will be contacted by phone to obtain more details. Next day received email telling me my application has not met their criteria. So I called them and they said they can't obtain information on personal applications over the phone and I'd have pop into Bradford (closest branch which is a 2 hr drive). I told them where to go. Overall impression: very dodgy, unprofessional and not to be trusted with £85k.
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Posted 2 months ago
BROMLEY BRANCH: Coin paying in machine SCAM Over several years past experience, we have learned that this bank must be deliberately and knowingly under valuing coinage counted at the branch coin machine. Each time it happened it was reported but the shortfall was never checked and refunded. Since this machine is popular with children the scam is even more shameful. We now refuse to use the coin machine as we know we will get ripped off by the bank. The manager couldn't care less. (It's a bit like the post office scandal, deliberate but denied)
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Posted 2 months ago
Mobile banking is always failed to log in, i have to check to the bank again then they fix it. Now after 4 months i can't log in again it said "invalid credentials please try again" what the hek? I tried on website i got locked! Wtf?
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Posted 2 months ago
Tried to open a savings account online which was impossible to get through the identification process ,so traveled to Enfield branch only to be told there is not enough advisors to deal with me wasted so much time going to put my money elsewhere, no wonder the bank is in difficulties
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Posted 2 months ago
I see it has happened to someone else using the same bank machine in dumaguete maybe its ok for a metro atm to take 10000 peso from whoever but I do believe it is illegal and should be corrected
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Posted 2 months ago
Despite my expertise, I was duped into registering on their fraudulent website. They won't return the money they stole from me. They have nothing to show you when you ask to view any business records or policies. Please contact "Conceptstrd/com" if you have already fell for this or any other scam. You must get in contact with the "Conceptstrd/com" recovery company in order to submit a claim and receive payment. Their professionals will assist you in getting your whole profit and money back in a matter of days.
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Posted 3 months ago
I used a bank machine and ask to pull out 10000 peso as the machine kept counting money it never gave me any money said it had insufficient funds and would give me money shortly yet it never gave me any money but withdraw money from my bank account in Canada anyway. I am not sure what to do as it is a bit of money to lose.
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Posted 3 months ago
Terrible bank, do not ring back, do not answer emails, every time you ring you have to explain again as they appear to not keep records of calls. I am still waiting for a response after 3 weeks and 6 phone calls and 2 emails.
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Posted 3 months ago
Useless you cannot speak to anyone!! Impossible to use the app without magic word??!!!!?? Waste of time!!!
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Posted 3 months ago
Metro Bank is rated 1.4 based on 128 reviews