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Metro Bank Reviews

1.4 Rating 108 Reviews

10 %

of reviewers recommend Metro Bank

Company Reviews

1.4

Based on 108 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Metro Bank 1 star review on 15th October 2023

Your Worst Nightmare

Metro Bank 1 star review on 26th April 2022

Overseas Worker

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service at the Epsom Branch. Two staff members attending to one customer. This took place twice and when I later checked they had no staff to be trained amongst them. So this mean they all were fully trained staff. I was there for over 2 hours to access my safe deposit box. Disgusting to watch.”

Posted 1 month ago

“Garbage service. Ask you were you got your money, why you want it, and cant use it at Atm or to order goods online. they keep asking questions and seem to think I speak Chinese or something or else they are brain dead. takes far too long to get answers. meantime if your hungry and need money for food tough luck. They make you feel like you stole the money or a a scammer. Likely a scammer would have no problem as only the legitimate card holder seems to have issues. Sick and tired of this bank already. card is nothing but trouble one way or another. Sorry I ever went to their bank. I only left Santander as money was being taken out of my account and they refused to stop the payments and effectively they allowed me to get ripped off. A bank that wont stop someone nicking your money is no good to anybody. With Metro it seems that the gedtapo grill you when you put money in or take it out and they stop your card for no reason and then take ages to tell you why the card is useless . To say I am angry is an understatement. Avoid this bank like the plague.”

Posted 7 months ago

“Terrible bank. People can't make payments into it without great difficulty, and MetroBank accuse you of fraud evey time you have a payment coming in which means you can't get access to your money. They don't comunicate with you, so you're left to deal with it yourself.”

Posted 8 months ago

“Criminal until provent innocent … Nightmare Bank They've messed me around FraudSupportingDocuments review team. My money and hard savings taken hostage by this bank for no good reason for over 3 weeks You answer the emails and send the evidence and still get treated like a criminal No number to call or person to interact with. Emails go unanswered for weeks. No respect for the customer's hard earned cash. Treated like a criminal. Never trust this bank with your money. One day they'll freeze your cash and send you emails for weeks asking for evidence it's your money, you send all the evidence and wait for more weeks then they'll say you haven't sent enough. Nightmare”

Posted 1 year ago

“Very poor service take your money out before its to late they couldn't run a bath let alone a bank”

Posted 1 year ago

“i was there today at metrobank maasin branch and their customer service is the worst of all the banks, my intention was to open a savings account deposit cash not borrow money but instead of them the clerk and the manager help me they insulted me by saying what is your purpose in openning a savings account? what is your source of income ? we need proof of employment? they did'nt say it in a nice way..im a balikbayan by the way...so i went and open a bank account at BDO without a hinch, the metrobank corporate need to fire that manager and the new account clerk..”

Posted 1 year ago

“Excrements. Waited 30 min for customer service to pick up. Noone did. Disgusting!!!”

Posted 1 year ago

“Stinking thieves don't not bank with these”

Posted 1 year ago

“This bank employees are very rude and unprofessional, they act they are back home I Korea.”

Posted 4 weeks ago

“My card was blocked without any notice! I can't pay for anything today!!! No explanations!! I am now in Europe with no access to my card + no access to my phone number, to calling metro bank support for help unfortunately they are not able to help, I feel like they are not qualified for help! Super unhappy with customer service outside UK 🇬🇧”

Posted 1 month ago

“Poor system when it comes to buying a load. Even now I wasn't able to receive it yet It's ony small amount however delays might affect your customer's time and you should also hire 24/7 chat support . Customer will not waste their time to just give you a call.”

Metro Bank 1 star review on 15th October 2023

Posted 1 month ago

“IT SO HARD TO WITHDRAW MONEY!!! VERY VERY BAD EXPERIENCE, I NEVER HAD THIS EXPERIENCE IN MY LIFE BEFORE FROM ANY BANK! THEY MOBILE APP IS WORST AND ONLINE WEBSITE BANK IS WORST! WORST BANK EVER!!!!”

Posted 1 month ago

“My card and account was blocked without any notice! I can't pay for anything today!!! No explanations!! They just said that security team will call me. I asked when, they said that they DONT KNOW!!!!!!!!! So sitting and waiting for their call! Awful service.”

Posted 2 months ago

“The WORSE bank ever!!! Online service is TERRIBLE!!! Always getting trouble registering or logging in. Very slow service, inefficient and uneffective!! For me, the worse bank ever!!!”

Posted 3 months ago

“Worst bank, has a garbage customer service...the branch officer here in ortigas avenue branch has no courtesy amd asked me to print the needed requirements and worse theh close at 4 and i have to wait for my e ployers bank approval, wont let me open an account...nothing like bdo and bpi...worst bank that i have transacted”

Posted 3 months ago

“Has anybody attempted to use their online job application form? I will say no more other than it is totally consistent with the thousands of other reviews criticising their other systems. Avoid.”

Posted 5 months ago

“The worst bank ever!!! Customer service is the worst. You cannot get your own money. They will look for nonsense documents!”

Posted 5 months ago

“MetroBank Banawe has one of the worst service, went in at 2:45 to pay a bill, current number they were serving at that time was 80, had to wait 45 minutes just for 5 numbers !!!(my number was 85) the branch currently has 3 tellers and it takes what? 15-30 for 1 transaction per teller?!!! staff are busy talking to each other”

Posted 6 months ago

“The worst customer service ever. People are very unprofessional. I have experienced way too much inconvenience. I have problems with my online banking transactions way before same issues all the time just because their system is flopped they have to transfer me all the time. I regret opening an account with them.”

Posted 7 months ago

“Since moving to Scotland, where Metro Bank have no branches (closest branch about 180 mile away). We managed to change our address on most of the accounts; however they refuse to change the address of an account my wife and I set up for our daughter who is currently 17, even though they changed it for my 13 year old son. They have a policy that anyone over 11 must go through verification on the phone to be able to change the address. My children do not have access to the accounts we have set up for them (Young Savers Account's) as they'll be getting access once they are 21 as a nest egg for their future. The only other way is for Metro to send my daughter a "magic word" so she can set up online banking for an account we don't want her to have access to yet, which she full agrees with and wait for it they will send the "magic Word" to our old address!!! I've spoken to seven separate individuals and requested for a manager to call me back; however their managers appear to be avoiding the issue and I have not received a call back. My wife has now received a a text message saying that unless we change the address on the account they will lock the account.”

Posted 8 months ago

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Metro Bank is rated 1.4 based on 108 reviews