“A JOKE.thats what this company is. a joke. because if you’re supposed to be at my stop at. e.g 8:30 you get here at 8:30 not 8:00 or 9:00 then you cause me and others to be late and potentially told off. Unbelievable. And you ask then they do two things. One: they make up a random excuse. Two: they say it’s no e if your business. WELL IT KINDA IS IF YOUR LIKE 45 MINUTES LATE DONT YOU THINK. would NEVER trust this company with my life”
“I was trying to get home and the bus skipped me when there was barely anyone on it and didn’t even stop at the stop then I queued up to get on the bus today and it was full but it was only sitting passengers and a few standing absolutely poor I had to change my plans”
“These buses always take forever. It’s so annoying and when you ask why are they late, they give you a dumb excuse. It takes me quicker to walk than it does to catch a bus. And most people have to take it because they either go to work or they go school so they’re taking their time. I’ve got somewhere to be! Some people have to go school but no, they’re waiting for you LAZY ASS PEOPLE to come so we can go to school. Honestly, it’s not on. Waiting an hour for a bus. A BUS. I understand if their in training, but the people who have been for a long time, they know where to go and that they need to be fast. Ridiculous.”
“An absolute joke of a company! These buses are very rarely on time, they cancel some at last minute, and a lot of their drivers can’t even drive properly! Two or three times now I’ve nearly been either killed or injured by the way they throw you around the place without a care in the world. They wouldn’t know what safety meant if it smacked them in the face. There was one time where the idiot driver braked so hard that we all nearly went flying through the windscreen! And there were small kids AND elderly people on board!
As many other reviewers here have said, AVOID this joke of a bus company at all costs. Especially if you value your life!”
“my BEST FRIEND had to leave me because their busses either dont come or they come an hour late and so now i can’t see her anymore because you lot are too lazy to drive a bus i mean its not hard you sit on your ass all day..”
“Another day another let down by this service. 2 cancelled services over half an hour wait in the cold. Bus rammed when one does appar. Used to be good - now it's truly awful. Avoid.”
“Bus drivers are rude and incompetent, if the bus is late then it is your fault and not mine. You should not get offended about me asking why you are late, i understand some of the reason you are late is that there are problems with the roads and it is down to sussex highways but it is your job not mine to drive the bus and get there on time.
Don't like it get another job instead of lashing out at your loyal customers.
Allow plenty of time if you catch these buses to get anywhere, can be 10-30 minutes late far too often. if not worse.”
“While the bus service is pretty good, sometimes the tap on tap off fails, however my main issue is with some of the bus drivers. Some of them can be so rude to the paying customers. Please stop taking taking your stresses and misery out on us.”
“A big Thank you for Metrobus today. When the bus came at 12.25 I was with my daughter who’s in a wheelchair, the bus driver told me there’s already someone else in the wheelchair area but straight away he called us a taxi, he was very very nice!!! I was really happy. It was raining and it’s Sunday so buses don’t come frequent. Than the taxi came after like 20mins. Thank you so much nice , kind bus driver hope there’s is a lot like you 👍 keep it up 👍”
“The M1 service started off impressively but has gradually, over the last few months become an appalling service. Almost every day there are 'ghost' buses that count down on the timetable then fail to appear (4 in a row on one occasion), some buses stop short on the route. As buses fail to appear the queue gets longer and buses get packed - people standing for the majority of the journey. As a non-driver I relied on this service but am now searching for an alternative. I don't blame the drivers, but this service is an embarrassment now. Dreadful.”
“ticket machines break down pretty often and you either have to be waved through or are not able to purchase a paper ticket. its not my job to have a phone ready to buy a ticket. you are a bus company the bare minimum that you can provide is the facility to print a ticket to travel on a bus service you own!
really poor in addition to lateness and cleanliness of the buses being subpar.”
“I'm 12 but I know a lot about metro bus some people like it some do not but I personally love it it's so good I love it having USB and free WiFi and it a really good that there reacting to climate change by getting hydrogen electric busses and really good just one thing can you improve route 23 by using nicer busses with USB and free WiFi and maby not using the old busses (6551 and 6550) maby use the hydrogen electric busses but really good services i really recommend metro bus and thanks metro bus you really deserve it”
“In what world is it alright to cancel every other bus, sometimes leaving you to wait in the cold for an hour, just to be sardine packed onto a bus with rude drivers that don’t understand there is such thing as too many people? This company is a joke. Overpriced for laughable service. I hope this company goes bankrupt.”
“With that service happen to me everytime almost, cancel buses, waiting time for number 10 bus it's a joke... 20 bus x2 pass on my bus stop and number 10 is still not coming.. And its weekend... How come on weekend nr20 is 2x faster than nr 10? Worst time ever”
