“The drivers are highly rude when talking with customers, and you’re very unlikely to get a refund after being scammed. They also like to drive off even when you’re at the stop, which I’ve had repeatedly happen on the 20 bus.”
“Hi I’m 16 and I was waiting for the bus to get to my part time job because I need to provide for my family and they drove straight past me because they were going too fast on the dual carriageway and the driver just looked at me with my arm out and continued driving anyway. I am really upset and I don’t know how to get to work on time now”
“Your bus drivers are incredibly rude. I was waiting at the bus stop and 2 of them stopped and drove past me knowing I was there. If you are wanting to work with the public don’t be so rude to them and smile for once and actually let us on when there is so many seats. Absolutely appalling.”
“Awful service . If you can please avoid . It’s the 4th time that I am left waiting for the bus to find out that te bus is not running because of the track and trace . Customer service not being helpful and promising that things will change but the following day same happens and again bus not running .
Honestly worst service ever !”
“For the driver on rute 100 10.05.2021 00:06 , mate, if you hate your fkin job quit and go do something else, if not DO your fking job and stop at the fkin station when someone is waving and it pissing down with rain outside!”
“An absolute joke of a company! These buses are very rarely on time, they cancel some at last minute, and a lot of their drivers can’t even drive properly! Two or three times now I’ve nearly been either killed or injured by the way they throw you around the place without a care in the world. They wouldn’t know what safety meant if it smacked them in the face. There was one time where the idiot driver braked so hard that we all nearly went flying through the windscreen! And there were small kids AND elderly people on board!
As many other reviewers here have said, AVOID this joke of a bus company at all costs. Especially if you value your life!”
“my BEST FRIEND had to leave me because their busses either dont come or they come an hour late and so now i can’t see her anymore because you lot are too lazy to drive a bus i mean its not hard you sit on your ass all day..”
“Bus drivers are rude and incompetent, if the bus is late then it is your fault and not mine. You should not get offended about me asking why you are late, i understand some of the reason you are late is that there are problems with the roads and it is down to sussex highways but it is your job not mine to drive the bus and get there on time.
Don't like it get another job instead of lashing out at your loyal customers.
Allow plenty of time if you catch these buses to get anywhere, can be 10-30 minutes late far too often. if not worse.”
“A big Thank you for Metrobus today. When the bus came at 12.25 I was with my daughter who’s in a wheelchair, the bus driver told me there’s already someone else in the wheelchair area but straight away he called us a taxi, he was very very nice!!! I was really happy. It was raining and it’s Sunday so buses don’t come frequent. Than the taxi came after like 20mins. Thank you so much nice , kind bus driver hope there’s is a lot like you 👍 keep it up 👍”
“In what world is it alright to cancel every other bus, sometimes leaving you to wait in the cold for an hour, just to be sardine packed onto a bus with rude drivers that don’t understand there is such thing as too many people? This company is a joke. Overpriced for laughable service. I hope this company goes bankrupt.”
“With that service happen to me everytime almost, cancel buses, waiting time for number 10 bus it's a joke... 20 bus x2 pass on my bus stop and number 10 is still not coming.. And its weekend... How come on weekend nr20 is 2x faster than nr 10? Worst time ever”
“Buses never turn up when they are supposed to. One minute they show on the app then vanish. Constantly making me late for work. Customer services don’t care just blame covid or staff shortages. How come 4 times as many buses go by in the opposite direction. Poor management and planning. Buses are dirty”
“That Metrobus have to sort out their ticket printing machines.
Oh sorry, mate I do not have a change I'll print out the voucher for you.
Oh no, the print machine doesn't work I don't have a change, sorry mate.
Is that is some charity bus!?”
“The website is the worst I’ve ever encountered. I can never log on as it doesn’t recognise the password. This being a password that is saved on my iPad so not an error typing it in. The link to reset the password never works. I tried in dozens of times and have never received and reset password link to my email. Luckily I work in Crawley so can top up in the Metrobus shop.”
“Misinformed i even told the bus driver my destination but she yelled and laughed and i end up getting iff the bus and my phone died and i had no way to order a uber and there were no taxiss around i had to walk with heavy bags and in the cold for two hours and finally had to repay to take a other bus and arrived at 11pm instead of 6pm all because a bus driver needed to feel superior instead of helping us finding the right stop”
“Bad service freezing cold and the bus drive just let me freezing outside and only open the door when his leave only at the minutes very rude buss at 18.20 29/11/21”
“Been taking Metrobus for 5 years. Probably encountered 2 polite drivers in that time (which I always give a tip to because that’s rare). They also have a tendency of driving the bus before giving you the chance to even get close to your seat. However, it gets your from point A to point B, not at a high price”
