Michael Kors Reviews

2.0 Rating 115 Reviews
24 %
of reviewers recommend Michael Kors
2.0
Based on 115 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Michael Kors 1 star review on 27th March 2024
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Michael Kors 1 star review on 18th March 2024
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Michael Kors 1 star review on 18th March 2024
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Michael Kors 1 star review on 6th March 2023
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Michael Kors 1 star review on 6th March 2023
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Michael Kors 1 star review on 11th January 2023
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Michael Kors 1 star review on 11th January 2023
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32
Anonymous
Anonymous  // 01/01/2019
I purchased a MK neck chain around August last year from a well known retailer. Few months later the clasp for it suddenly broke. I got the 'Michael Kors 14K Rose Gold-Plated Sterling Silver Cluster Necklace MKC1543BH791' (with matching ring) from the retailer. I loved the set so much that I looked for and bought matching earrings and slide bracelet from an online retailer. I contacted MK now about the broken clasp and let them know about the cheap quality of the clasp. MK responded by saying I did not buy from them or their authorised MK shops so nothing they can do about it I'm surprised by MK's response. They should be more concerned about the MK material quality. I also contacted shop I bought it from to let them know (waiting for their response). Based on this experience and cheap quality of product material, I'm never purchasing an MK product (not that this will matter to MK anyway).
Michael Kors 1 star review on 27th March 2024
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Posted 1 day ago
I have enjoyed my purchase from Michael Kors
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Posted 3 days ago
On March 20, 2024, I ordered a purse and dust bag for my sister's birthday. On March 24, 2024 I received an email stating that the dust bag would arrive gift wrapped on March 25, 2024 and the purse would not arrive until March 28th. What an epic failure in common sense and general care. They were both ordered together with a request to be gift wrapped. Never again will I order from this website.
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Posted 4 days ago
March 20th, I ordered a purse and dust bag for my sisters birthday to be gift wrapped. I found out. I received an email March 24, 2024 that the dust bag would be arriving March 25, 2024 gift wrapped while the purse will be arriving March 28, 2024 not gift wrapped nor containing the birthday message. How dumb????? Both items were ordered at the same time and there is no legitimate reason why this error should have been made other than customer service is deplorable and does not care. I will never order from the website ever again.
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Posted 4 days ago
Do not buy anything from there the on their customer service outrageous just not worth your time or money
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Posted 6 days ago
Yes I have to echo what others are saying customer service is not helpful at all . They do not even put you through to a supervisor when you request to speak to one ?? What is that about? My recommendation is shop elsewhere you business is appreciated and not taken for granted. I know I will in the future and will tell my friends to do the same. Be forewarned they have no concept as to what constitutes good customer service
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Posted 1 week ago
Ordered something and immediately saw that the wrong unit was put on the order. Called and was refused help even though the order wasn’t going to be shipped for two more days. When tracking was finalized was told I could have UPS hold the package okay I’ll do that since you all refuse to help. That was a lie I can’t stop the package and then found out they lie and say they ship UPS when it’s actually USPS. There was never a way they could help because they lied who it was going to
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Posted 1 week ago
If I can put a negative rating for this I will do that. Ordered a pair of loafers and I received damaged item. Why would they send a defetive one in the first place? Is there no quality control for MK items? Very disappointed. Responses to email takes forever. I will never ever buy MK products again.
Michael Kors 1 star review on 18th March 2024 Michael Kors 1 star review on 18th March 2024
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Posted 1 week ago
Worst of the worst ..they are not helping you … I had this pair of sandals who are defects I guess.. strap broke.. and no one at Michael Kors are helping besides sending you a repair company in New Jersey…wow I’m done with Michael Kors …
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Posted 2 weeks ago
I dont even write reviews but my experience with these people was so horrible I had to do one. I ordered a belt bag from them and realized shortly after that the shipping address was incorrect. I immediately called them to get it changed before the item shipped and was told that they couldnt do anything. i was told that the item had to ship and then needed to be redirected to the warehouse. Then 3-5 business days past that point i could be refunded. this is absolutely insane. I have never heard of anything like this in my life. Then i was receiving emails stating that my item was on its way (which i dont even live at that address anymore), so i chatted them to let them know. i was told by the person on their online chat that they will reroute it. I am not confident that they will. they wouldnt provide me an incident number or anything so i can track it to see if they are going to reroute the item. I pray the item doesnt go to some stranger at my old address. I will never order from them again and am upset i didnt read the reviews before i purchased.
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Posted 2 weeks ago
Don't purchase from this company, after your 1 yr warranty is up they no longer help you get your item fixed or replace. Send they have have no pride in the product they sale. I've tried leaving a puc but it will not accept it.
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Posted 1 month ago
Michael cause destroyed my little girls Christmas I ordered a handbag and a pair of shoes and they sent me an item that I never ordered a black handbag. Me and my husband saved up very hard for these items and they sent me the wrong item. My husband is on dialysis three times a week to keep alive and I have an autistic son got Addison’s disease gotta take medication every six hours to keep life me and my husband saved up very hard for these items for my little girls Christmas and she didn’t end up getting nothing. Thank you very much Michael Kors for a wonderful Christmas
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Posted 1 month ago
RETURN POLCY IS HORRIBLE. Bought a purse for GF for holidays and she wanted different color. Attempted to return to local store and I was 3 days past the holiday return date of Jan 15th. Kors will not accept return, nor give any type of refund/gift card - nothing. Yes, it states return policy but I am a male who does not shop at the store. What I can tell you is I will NEVER buy anything from this company again.
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Posted 2 months ago
Spent over $600.00, months ago, for 2 bags supposedly with big discount, received 1 dirty and "USED" reported it to the website where purchased, emailed them, chat (the worst service of all, chat does NOT work, spent a long time waiting for a chat, got in a chat, the woman had NO clue even how to type or care to help), emailed the corporate management office, NO one responded, NO one refund me, or cared to find out what happened, other than ignore that we pay for the products, do NOT waste your money on this name brand, as it is NOT worth your effort to try to do business with them, unfortunately they do not care about your business. Also, the tag in the used item I did get showed that the actual price for the item is 1/2 the price of the supposedly on sale price I paid, this is FRAUD -- and need to be reported to the Consumer Protection Agency, we as consumer can do something about it, do NOT buy their overpriced items, do not let them charge for something they did not deliver, and report fraud. Where is my refund of the item Michael Kors did NOT send?
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Posted 2 months ago
I absolutely love Michael Kors products. Very sturdy and versatile.
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Posted 3 months ago
Horrible service Horrible customer service. Would never shop here again.
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Posted 5 months ago
I buy 👟 shoes and I can't find them to return the order,they are disappeared
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Posted 8 months ago
The customer service was tremendous! Was instantly greeted by lovely Tyrell and he helped me pick out a gorgeous bag along with a great sale price! He was so nice and helpful and patient! Thank you for making the experience nice for me and I will be back!
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Posted 10 months ago
I dont have WhatsApp! Just send the message to my email, Thank you!!
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Posted 10 months ago
Horrible customer service Bag logo turned rusty I’m very disappointed
Michael Kors 1 star review on 6th March 2023 Michael Kors 1 star review on 6th March 2023
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Posted 1 year ago
Michael Kors is rated 2.0 based on 115 reviews