millybridal Reviews

Name: millybridal
Rating: 1.96

2.0 Rating 75 Reviews

24 %

of reviewers recommend millybridal

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2.0

Based on 75 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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millybridal 1 star review on 13th April 2024

Anonymous

millybridal 1 star review on 31st January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my dress said 8 days til arrival but 10 days later still not even on plane until late afternoon. Still hasnt arrived ive got prom tonight.”

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Posted 9 months ago

“I wish I could give them zero stars! My daughter bought a dress believing this was a UK site. The dress was expensive and took over 2 months to arrive. When it came it was awful - really stained and the quality was terrible. It was the wrong colour and did not fit, even though we sent measurements. They will not refund. They are a complete Joke.”

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Posted 9 months ago

“DO NOT BUY FROM Dresses are made in China and are awful quality. Paid £20 express delivery but took over a week to get here. Everything about this company is just shocking!! STAY AWAY!!!!”

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Posted 9 months ago

“ACHTUNG! FINGER WEG! SIND ABZOCKER!”

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Posted 10 months ago

“Dress is very late. Absolutely no communication. Prom is Friday and my daughter has nothing to wear”

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Posted 11 months ago

“My daughter prom dress was supposed to be delivered on April 28th and her prom was May 6th. Dress was delivered on May 10th I have reached out to customer service numerous times to return the dress and get a refund. I'm reporting to the BBB. Please get your dresses elsewhere because the unprofessionalism is just rampant with this company.”

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Posted 11 months ago

“Ordered 2 dresses worse case scenario they were to be here last week tried to cancel them because they did not show up even today the one dress I was told already shipped paid extra for expedited shipping still don’t have the 1 dress the other dress hasn’t shipped yet asked for even a store credit because we no longer need either dress but have found a home for the 1 that shipped even though we don’t have it yet. Long story short. Do not order the customer service is not there at all. Note we ordered just the regular sizing these dresses were not custom sized very deceiving they said they were still working on them and they would be finished soon”

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Posted 11 months ago

“My main pros and cons Pros: Customer service. I would wait one day and a response came. CONS: My dress toke WAY! Longer to make than the advertised. I believe it was 12 days and this did not included shipping. Company is based in China. Because of this fact the quality was TERRIBLE! The fabric was very cheap and felt really bad to wear. Next, it didn’t come in the color I asked for. The dress didn’t fit even though sizing was correct. Finally everything wasn’t even sewn into the dress and the ribbons that came on it were different colors because they weren’t painted all the way”

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Posted 11 months ago

“My daughters prom dress was said to arrive by April 12. Today is prom day, April 21st. According to the tracking site, the dress left California today. We live in Georgia. Pleas do not order from this company. It’s not worth the heart break. My daughter is devastated.”

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Posted 11 months ago

“I paid $25 for shipping alone and was given an expected delivery date of April 6th. The dress arrived today (April 19th) after numerous email requests by me for a firm delivery date. The dress was supposed to be made to order (we gave accurate measurements), but doesn’t fit at all. The material is of cheap quality and has an odor. Please listen to me when I say that nobody should risk ordering from Molly Bridal. You will definitely regret dealing with this company. I have personally told my whole story to PayPal and my credit card company. For $122 I shouldn’t have had to deal with all of the stress, frustration, and disappointment.”

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Posted 11 months ago

“Incorrect colour sent pink instead of purple, emailed response to say it was correct and no return available. I sent picture of website several times which is clearly purple.... no joy.”

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Posted 1 year ago

“DO NOT. Just don't. Ordered a custom dress (as I had luck with his before with a different company)... The dress was so far off from fitting me properly I question if it was even specific to the measurements I provided. The sleeves were significantly too short, and I had excess fabric around my waist & hips that looked like a pooch. In my opinion, the dress appeared to be made of a much cheaper quality fabric than the one displayed in the photo online. It was a complete waste of money. I told them I was dissatisfied and they offered me 10 percent off my next dress. ;(”

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Posted 1 year ago

“Daughter ordered a Prom Dress which was due to arrive on 15th June. It in fact arrived on the 30th June, the day AFTER she required it. Impossible to get any response other than a 'ticket' following requests to return the dress and receive a refund. DO NOT USE THIS COMPANY UNLESS YOU ARE SURE YOU WILL NOT NEED TO RETURN THE ITEM - CUSTOMER SERVICE IS NON-EXISTENT!!!!!”

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Posted 1 year ago

“These dresses were perfect. There was an issue with delivery, through no fault of the company, and they quickly responded this and made new dresses and sent them promptly. The dresses are beautifully made.”

millybridal 5 star review on 12th July 2022

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Posted 1 year ago

“Avoid this company like the plague, ordered a dress for a prom which should have arrived within 3 to 6 days - 3 weeks later and after the prom the most shockingly poor quality dress arrived. Company are refusing to give a refund.”

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Posted 1 year ago

“Ordered for daughters prom. Dress arrived bright green and meant to be hunter green which is dark green. Website shows dark green in colour. Hunter green is described on any website as dark green. Milly bridal has said that they have sent what they see as being a dress that is hunter green. It is not the colour that we ordered. They will not exchange or refund. Appalling really as my daughter won't wear the dress. 110 pounds wasted. Plan on trying to claim from PayPal”

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Posted 1 year ago

“Milly bridal DO NOT USE Shockingly bad. Paid £25 delivery 3/6 days it took a month to come. Did not order custom made dress. Ordered size from online. Cannot return. No returns policy!! Terrible quality.”

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Posted 1 year ago

“If I could give less than one star I would. The communication with this company is terrible. My daughter ordered a prom dress two month ago and they PROMISED to have it here by June 2, 2022. It is now June 6, 2022 my daughters prom is in two days and the dress is STILL in China. (Which originally I was told it was being shipped from America...lie). I should have checked this site. That is on me. But this company is horrible. DO NOT order please.......if you do you will be so disappointed and now I have a daughter who is very stressed about finding some in two days. Horrible, horrible, place.”

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Posted 1 year ago

“AVOID this website! AVOID this website!! I didn’t even want to give them 1 star! £120 in total for a dress which I cancelled the day after ordering to them saying that I would get a refund and that they wouldn’t ship it out. which didn’t happen then they still posted it anyway the dress still arrived but 6 days after my event! - and not only that the dress stank of fish! No return label or anything! They are refusing for me to return the dress! Im Still trying through PayPal for help but so far no luck at all! I honestly would definitely avoid this website!”

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Posted 1 year ago

“I ordered a prom dress for my daughter from Milly Bridal. The dress I ordered was a standard size from their website, not a custom order. I paid $25 for 3-4 day shipping. After not receiving shipping confirmation after a week, I contacted them and was told that they custom make all their dresses. Wouldn’t it be nice to know that upfront and not be mislead with the fast shipping listed? I believe they do that because their return policy on custom made dresses is “no returns”. 5 weeks later, I have received my daughters dress. She missed both of the dances she was supposed to go to because she didn’t have a dress. The dress isn’t even high quality. Their measuring tape must be in a different measurement system that what their sizing information says. I bought a size with measurements that would fit a size D chest. If she wear a size B, we could maybe squeeze her chest into it if she was willing to not breathe while she wore it. Do NOT buy from this company.”

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Posted 1 year ago

millybridal is rated 2.0 based on 75 reviews