“12 bad reviews on the Better Business Review and bad reviews everywhere.
I wish I would have taken the time to research this company. I have ordered from them in the past. Terrible customer service in the past, I have no idea why I chose to order again. 10 styling chairs arrived late at 6:30 pm with missing 1 palette. We only had the top of the chair, the hydraulic bottoms were missing. During the day we had given away our old chairs and kept 5 good ones. Thankfully we at least had 5 to operate the next day. The next morning the shipping company tracked down the bottoms in California. We are in Florida. The next day I had 10 chairs booked , I called Minerva to ask if they could receive the pieces from California then knowing they are 6 hours away we could drive from Florida to Georgia to get what we needed from them to complete our set. Emily told me that she would need a couple of days to find our order even though I told her the shipping company said they were in California. This is where the issue lies with Minerva. Emily was ignoring everything I was saying. She did not care that the next day I had 10 chairs running full tilt. All she had to do was call this lady to confirm that the chairs were in California but no, she was on a power trip and because I got frustrated with her, she kept on her power trip and milked it for all she could. I explained to her that if we were going to drive there we need to know soon because that is a 12 hour round trip. She said first she had to track down the missing palette but it's in California and she can't talk to anyone until the following day. I said please talk to this lady from the shipping company. She did not like the fact that I was telling her what to do. I asked to talk to a manager. She said he is not available. Just short. Not willing to help me at all. I said well when will he be available. Again short. I don't know. It was like pulling teeth. She did not want to help me at all. She finally said he is in a meeting. It was absolutely ridiculous trying to get her to problem solve with me. I said I just need to know if my husband can get the parts because he can start the drive now. It was already 10:30 am. We began our conversation at 9am. When the manager Bryan finally did call me back instead of saying I'm so sorry I was in a meeting. Let's figure out how we can get these chairs to you he literally said this is Brian. And then went silent. No apology , nothing. silent. To the point I said hello are you there? are you going to talk? He said Emily told me they need to locate your chairs. Imagine my frustration. I said no we have confirmed the chairs are in California, I just need a yes or a no from you the manager if my husband leaves now can we pick up the parts. I said if he leaves now he can be there aproximately 5:45 or 6pm. I noticed you close at 6pm. Will someone be there to give him the parts. HE SAID "WE CLOSE AT 6 I cannot guarantee that someone will be there". I almost fell over. I scarcasticly said let me tell my husband to don't dare stop to pee or get gas because they might not be there when you arrive. I said ok you're telling me if my husband hits traffic and he just drove 6 hours you will not wait for him do you see how ridiculous this sounds??? You are not trying to help us!!!! I was fuming!!! I asked to speak to his manager, he said it was the owner. I said I would like to speak to the owner. He said they are not allowed to give out the owners information.
I wish I could say it all ended there but it did not. The manager responded to my emails immaturely and with no empathy whatsoever.
Avoid this company like the plague.”
