Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 32,684 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 32,684 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 4 star review on 8th April 2024

2793

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made this order more than 15 days ago with great enthusiasm and my order did not arrive and on the page it appears that it was delivered, neither the parcel nor miniature market have responded to me about it.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review. We apologize for the delayed response, the customer service team was working through a backlog of tickets. It looks like a customer service team member has reached out to resolve this issue. We are taking steps to improve response times and hope to better meet your expectations in the future.

Posted 5 months ago

“Received my Miniature Market game order for four games last week and this one ( Western Legends: Blood Money) was missing from my order with no explanation. Inquiry sent to Miniature Market about the missing game but no response to date. The entire order has been awaiting completion for over a year! Poor service and communication on Miniature Market's part for a longtime customer.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review. We apologize for any inconvenience this mistake may have caused, and for the delayed response. It looks like a customer service team member has reached out to resolve this issue. We are taking steps to improve customer service response times and hope to better meet your expectations in the future.

Posted 5 months ago

“The box was good, lots of bubble-wrap, damaged book….dropped on the corner before it went in the box. Sent multiple emails, called and made to leave messages…and no word—-no return process.”

Helpful Report

Posted 5 months ago

We're sorry to hear that your item was received damaged. It looks like this issue has been resolved by our customer service team. We are taking steps to improve our customer service response times and hope to better meet your expectations in the future.

Posted 5 months ago

“I ordered a miniature and when it sat in processing for 1.5 weeks, I decided to reach out to customer service. There I got no response from email, when I called it went straight to voice-mail. After 2 weeks, I reached out about canceling the order and then it went from processing to shipped so it felt like it took threats to get anything going. I've returned my order and I'm still waiting for customer service to reach out about my refunded. I had heard great things about MM in the past but my experience was not a great showing.”

Helpful Report

Posted 5 months ago

Thank you for leaving a review. We apologize for the delayed customer service response and shipping issues. Steps are being taken to improve response times, and we hope to better meet your expectations in the future.

Posted 5 months ago

“Ordered the above, however Miniature Market sent me an item from the Grymkin faction. And I figured 'fair, enough. Mistakes happen, but this should be easy enough to fix.' So I tried calling and sending emails. However after two weeks I haven't gotten any response. So after getting this email asking me to review the product, I figured this is the closest I was going to get to hopefully getting someone to notice, and send me the product I actually purchased.”

Helpful Report

Posted 5 months ago

Thank you for bringing this to our attention. We apologize for the inconvenience this mixup has caused, and the delayed response time. Our Customer Service team was working on a backlog of tickets. It looks like your issue has been resolved. We hope to better meet your expectations in the future.

Posted 5 months ago

“I don't know how to start this but I felt very underwhelmed with my first and most likely final purchase from your site(Btw I was recommended to you guys from the forums and how good you're orders arrive on time). I pre-ordered the new Marvel Champions character, with $10 priority shipping and an additional $5 for higher customer priority when shipping happens. I did this in August, the product comes out officially on Sept 16th. It is October and I was randomly remembered my order due to ads. So I immediately went to my emails and the website. My product never shipped and the store pages still said pre-order. I immediately checked all other sites and I can get said product in less than 2 days. Frustrated I contacted support. And magically the next day, I get a "Product is shipped" email. I'm sorry but Everytime this happens, I assume/know that someone read the email and immediately shipped Said product outta fear of being lazy or something. I didn't receive an email back from Support until after my product was delivered and the email was like " Sorry we're having delayed orders and it says here you're product was already shipped on October 4th". And it's like... Yeah no duh. And I had to reply again to get a refund on the customer priority thing. My product arrived almost half a month late with no responses or anything. No reminders, no Sorry for the delayed preorder or anything. And said product never shipped until I complained to support. This is a really bad first impression as a consumer and honestly I might never order from you guys again. I'm just gonna go and order directly from Asmodee next time.”

Helpful Report

Posted 5 months ago

Hi Wilbert! I have reviewed your order and it appears we did not receive the preorder item until October 3rd. We then shipped items as quickly as possible. I apologize for the delay, and wish your first shopping experience met our standards. We hope to better meet your expectations in the future.

Posted 5 months ago

“Game arrived damaged and customer support has not respond to my emails at all in over a week.”

Miniature Market 1 star review on 4th October 2023

Helpful Report

Posted 6 months ago

We're sorry to hear that your item was received damaged. This experience does not reach our standards, and we will strive to do better in the future. It looks like a customer service team member has resolved this issue since your post. Thank you for shopping with us!

Posted 5 months ago

“I'm sure the miniatures themselves are fine but I never received my order and I've been back and forth over the last month just trying to get a replacement or refund to no avail. Customer service takes forever to respond if they ever decide to. I will not be ordering from them again and would recommend against it from anyone.”

Helpful Report

Posted 6 months ago

Hi Gerald. It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 6 months ago

“They sent it to the wrong address so I never got the product. Ended up buying it on Amazon.”

Helpful Report

Posted 6 months ago

Hi Ellard. It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 6 months ago

“Shipment was delivered outside my gate and poached. Tried addressing customer service over a week ago with no response.”

Helpful Report

Posted 6 months ago

Hi Brian. It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 6 months ago

“I have not received any order and no reply(any response and answer) even though I sent several times to the Miniature market support team I want to receive your response.”

Helpful Report

Posted 6 months ago

Thank you for leaving a review! It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 6 months ago

“A proper expansion for a great game. Adds new variety.”

Helpful Report

Posted 6 months ago

“I`ve ever never get my order, it has been shipped 06/22/2023, shipment order 801345917308246783”

Helpful Report

Posted 6 months ago

It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 6 months ago

“It was bad”

Helpful Report

Posted 6 months ago

“Ordered a pack of 100 themed sleeves for my commander deck. The pack came with 96 sleeves. Been waiting two weeks for a response from customer service and haven’t received a response yet.”

Helpful Report

Posted 7 months ago

We apologize that our service did not satisfy your expectations. Thank you for your feedback.

Posted 7 months ago

“At this moment , i can´t give more then one Star, because the package isn´t arrive. I still wait for it”

Helpful Report

Posted 7 months ago

Hi Ralf, Thank you for taking the time to share your experience with Miniature Market. We sincerely apologize for the delay in your order. We are taking steps to make our shipping times faster, and hope to exceed your expectations next time. Thank you for shopping with Miniature Market!

Posted 7 months ago

“I received the wrong miniature, still waiting for a customer service response 7 days later.”

Helpful Report

Posted 7 months ago

We apologize that our service did not satisfy your expectations. Thank you for your feedback.

Posted 7 months ago

“Ordered this 1 game on 8/18. Received 9/5 in a box quadruple the size needed for this tiny game. Abysmal shipping service and wasteful packaging.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review, Jason. We apologize for the poor experience with our service as we regretfully did get behind with processing while our warehouse completed a full inventory. As for the packaging, we appreciate you letting us know and have informed the warehouse so they can look into this further and review our packing processes.

Posted 7 months ago

“I ordered Azul gift wrapped for my nephew's birthday - when the package arrived it contained Gloomhaven instead. When I reached out about this they sent a UPS label for us to return, along with a message saying that we need to reach out once sent so they could ship us Azul. So basically holding the game that I already bought hostage until they received the game they sent out by mistake. Went along with it and responded the next day when Gloomhaven was in the mail. No response for 2 weeks. I followed up at that point and nothing again for several days. I finally threatened to do a chargeback on my card unless refunded which got a response in less than 24 hours. Do yourself a huge favor and purchase your games elsewhere”

Helpful Report

Posted 7 months ago

Dear John, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 7 months ago

“Not a great experience the product that I received was already open. They did give me a small reimbursement but not a lot.”

Helpful Report

Posted 8 months ago

Miniature Market is rated 4.9 based on 32,684 reviews