Miniature Market Reviews

Name: Miniature Market
Address: 4690 Tradeport Industrial Ct. Suite 900, Hazelwood, Missouri
Rating: 4.86

4.9 Rating 30,681 Reviews

98 %

of reviewers recommend Miniature Market

4.9

Based on 30,681 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Miniature Market:

The one stop shop for every gamer. We have everything from board games, to minis, Magic, and more!

Visit Website

Phone:

877-326-4429

Email:

support@miniaturemarket.com

Miniature Market 5 star review on 8th December 2023

2727

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent it to the wrong address so I never got the product. Ended up buying it on Amazon.”

Helpful Report

Posted 2 months ago

Hi Ellard. It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 2 months ago

“Shipment was delivered outside my gate and poached. Tried addressing customer service over a week ago with no response.”

Helpful Report

Posted 2 months ago

Hi Brian. It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 2 months ago

“I have not received any order and no reply(any response and answer) even though I sent several times to the Miniature market support team I want to receive your response.”

Helpful Report

Posted 2 months ago

Thank you for leaving a review! It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 2 months ago

“A proper expansion for a great game. Adds new variety.”

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Posted 2 months ago

“I`ve ever never get my order, it has been shipped 06/22/2023, shipment order 801345917308246783”

Helpful Report

Posted 2 months ago

It looks like our customer service team is in the process of resolving this. We apologize for any frustration this might have caused. Thank you for shopping with Miniature Market.

Posted 2 months ago

“It was bad”

Helpful Report

Posted 2 months ago

“Ordered a pack of 100 themed sleeves for my commander deck. The pack came with 96 sleeves. Been waiting two weeks for a response from customer service and haven’t received a response yet.”

Helpful Report

Posted 2 months ago

We apologize that our service did not satisfy your expectations. Thank you for your feedback.

Posted 2 months ago

“At this moment , i can´t give more then one Star, because the package isn´t arrive. I still wait for it”

Helpful Report

Posted 2 months ago

Hi Ralf, Thank you for taking the time to share your experience with Miniature Market. We sincerely apologize for the delay in your order. We are taking steps to make our shipping times faster, and hope to exceed your expectations next time. Thank you for shopping with Miniature Market!

Posted 2 months ago

“I received the wrong miniature, still waiting for a customer service response 7 days later.”

Helpful Report

Posted 2 months ago

We apologize that our service did not satisfy your expectations. Thank you for your feedback.

Posted 2 months ago

“Ordered this 1 game on 8/18. Received 9/5 in a box quadruple the size needed for this tiny game. Abysmal shipping service and wasteful packaging.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a review, Jason. We apologize for the poor experience with our service as we regretfully did get behind with processing while our warehouse completed a full inventory. As for the packaging, we appreciate you letting us know and have informed the warehouse so they can look into this further and review our packing processes.

Posted 3 months ago

“I ordered Azul gift wrapped for my nephew's birthday - when the package arrived it contained Gloomhaven instead. When I reached out about this they sent a UPS label for us to return, along with a message saying that we need to reach out once sent so they could ship us Azul. So basically holding the game that I already bought hostage until they received the game they sent out by mistake. Went along with it and responded the next day when Gloomhaven was in the mail. No response for 2 weeks. I followed up at that point and nothing again for several days. I finally threatened to do a chargeback on my card unless refunded which got a response in less than 24 hours. Do yourself a huge favor and purchase your games elsewhere”

Helpful Report

Posted 3 months ago

Dear John, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Posted 3 months ago

“Not a great experience the product that I received was already open. They did give me a small reimbursement but not a lot.”

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Posted 4 months ago

“I would love to write a review...but, even though I received a shipping confirmation on the order, it was canceled afterward with a notification that the item was out of stock. This was a pre-order item I waited weeks for, so I feel this never should have happened.”

Helpful Report

Posted 4 months ago

“I sent MM an email following their promotional email advocating games specifically created by homosexuals/on homosexual topics, at about the same time I placed this order. I suggested that they consider what they were doing pushing this homosexual agenda. The response I received wasn't even a full sentence. Three words...."celebrating pride month". I've been purchasing games for many years spending thousands with MM. Have always received good service and good prices. However those things will not allow me to compromise on basic values such as protecting children from their sexualization, genital mutilation of children (under the name of pride), and pushing an abominable agenda that is extremely offensive to many who are still awake. I'm sorry MM has taken this turn and hope they quickly turn away from it. Until then, I will no longer be purchasing any products from MM.”

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Posted 4 months ago

“Boring base set, and want to throw this in the trash. How can any company charge so much for so little?”

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Posted 5 months ago

“The order took ages to get here to a point the reason for me ordering these items passed ... i wanted to get my money back but couldn't because it was still tagged as on the way ... so i had to order some of these things off Amazon to get them in time for when i needed... after a long time i got this order from you (i forgot about it to be honest, and had no use of double of the same product so i had to sell it 2nd hand...your shipping is taking a gamble one time its ok one time its really bad”

Helpful Report

Posted 6 months ago

“Came in bent with the way it was packaged loosely in the shipping box.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review, Andrew. We're sorry to hear that your item was received damaged. We want our customers to receive their products in the best possible condition. Please contact our customer service team via email (support@miniaturemarket.com) or phone (877-326-4429), and they will be happy to advise you on how to proceed. Thank you again for shopping with us!

Posted 6 months ago

“My biggest gripe is that even though I preordered this item, becuase I pre-ordered a different item and that item got delayed apparently my pre-order of this item was sold and by the time my other item was ready I was no longer able to get this item. Pre-orders not being pre-orders is a little disappointing, but I guess I just have to get the item from ultra pro directly instead.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review, Matt. We apologize that one of the items that you preordered was not delivered as it was out of stock by the time your order was able to release. We are working to improve our inventory processes so that we can avoid these errors in the future. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via email (support@miniaturemarket.com) or phone (877-326-4429). Thank you for choosing Miniature Market!

Posted 6 months ago

“Received this one but an order from match 27th with preorder x force that comes out on april 5th from UDE has not been send (we are may 19th)... I have no news from your client support and i am not the only one as i see on facebook ... i know that your m&a by asmodée cause you problems but communicate by god sake ...have a good day !”

Helpful Report

Posted 6 months ago

“Earth came to me damaged and it took more than 7 business days to hear anything from customer service. Can’t say I’m impressed.”

Helpful Report

Posted 6 months ago

Thank you for your review. I’m sorry to hear you had a frustrating experience with contacting us. Our customer service team was behind, but we are now on track to have better response times in the future.

Posted 6 months ago

Miniature Market is rated 4.9 based on 30,681 reviews