“Stay away
Stay away
Stay away
This company is unprofessional
Untrained uneducated
They have dodgy medical doctors who I will be exposing
Staff that will ring you and try scaring you
And don't even help you but try to accuse you
The stress they have caused me beyond a joke unreal”
“Do not allow Minster law to represent you under any circumstance.
After car accident in July 2022, in which the other party admitted 100% liability I was put on to Minster Law by my insurance company.
It is now February 2024 and I have still not received any compensation for my injuries. In fact, they don’t even communicate or respond to emails, so I have no idea where we even are with my case!
I received a phone call from them back in November last year, in which the person I spoke to admitted that there were serious problems within the company, but couldn’t go in to details over the phone. They agreed with my complaints and apologised and also admitted that my file has just been sat in a tray for the last year and nobody has even picked it up to look at it.
He said they would now be working on it and will contact the other drivers insurance company and they have five days to respond, so he promised I would be contacted again in a few days with an update. That was three months ago now and I’ve not heard a word from them!
Also, that was the only contact I’d received from them since December 2022!
I have had to now involve the Legal Ombudsman to try and resolve this matter.
I repeat, avoid Minster Law at all costs!
Read the other reviews yourselves, I only wish I had before allowing them to represent me.”
“Inept, unprofessional, and on occasion downright rude.
Case Ref: 62024A
I was involved in a RTA in September 2022, my claim was passed to Minster Law as part of my RAC insurance legal cover. The third party was found 100% at fault. They’d driven into the back of my car while I was stationary. The ambulance chasing, conveyor belt legal system began its process, I was approved for physiotherapy had a medical etc. I submitted my losses through Minster Law’s ‘INK’ Web Portal. Heard very little for months, as was expected.
I took some time off work between October and December 2022 due to being in pain and not being able to work a full day every day, but as I couldn’t afford to not be paid, and as I own my own micro company, I took this time as paid holiday that I was owed instead. Submitting a loss sheet at the end of each month to Minster Law, these obviously weren’t being reviewed as in February 2023 three-five months later I was told that because I’d taken the time as holiday (that I would not be getting back) I couldn’t be reimbursed.
In July 2023, 10 months after the incident, Minster Law contacted me with a schedule of losses. It was entirely incorrect, and they’d missed out all the deductible expenses that they would recover for physio’ etc. They’d also missed out the veterinary fees I’d submitted for my dog, who subsequently died from injuries sustained in the accident, I was told that I could not claim these as they should be covered by my pet insurance, I pointed out that as I don’t have pet insurance this constitutes an uninsured loss, which is exactly what Minster Law are supposed to be recovering on my behalf. They submitted a revised schedule, which was again incorrect, claiming that I’d had £200 worth of physio – when I’d actually had £600 of treatment. By the third schedule they returned to me they were claiming £760 for physio and some made up travel costs. I was given an estimated min/max valuation on what I could expect to receive by way of settlement, that was frankly a joke, I’m £5k out of pocket, and Minster law expected to recover at most £1,923.
I signed a form that meant that Minster Law could not settle my claim without my consent, and saying that I would be kept informed at every step of negotiations.
On 06/11/2023 I received a text message from Minster Law confirming that they had settled my claim, WITHOUT MY CONSENT, at just over £1,400, despite the fact that I had rejected the third parties first two offers both of which were under £1,200, and made it clear to Minster Law that there was a minimum value that I would settle at, or I would like to proceed to court.
When I rang Minster Law’s customer service team, I was ‘sludged’ as usual being passed from rep to rep, left on hold etc. Eventually I spoke with a lady who kept telling me that I had agreed to the settlement, otherwise it couldn’t have been processed, she even suggested that if I was unhappy, I had a right to seek independent legal advice elsewhere. I asked to be put through to the complaints team, and was told this wasn’t possible, my complaint would be noted on file, and somebody would get back to me within 48hrs. I then received an email telling me that I had to submit my complaint in writing via email.
Shambolic representation and negotiation skills, appalling customer service.
Frankly, Minster Law would struggle to negotiate their way out of a well-lit cul-de-sac.”
“Don’t ever use this company. They wait for children to turn 18 to do the claim and take a big chunk of it. Plus poor service where I have repeatedly been asked to send documents and no progress of case. Plus every time a different staff member takes it on. It’s like chasing a ghost company! Ridiculous and frustrating it has still not been resolved a straight forward accident where people has accepted his fault. Wish I never dealt with this company, not worth the time prolonged not the rudeness of them.”
“Pretty good service!
The app they have doesn't update you that well but if you call or email Minster will give you updates. Very happy with the outcome and everything was quite speedy. My contact Mandy managed to get a 50/50 outcome in a quite difficult case because both parties denied fault and blamed the other!”
“Absolute joke company. They were recommended by our insurance company, which is shocking as Minster Law is beyond terrible.
Takes at least 40mins to get through and then the person on the phone either apologies and says they don't know why it hasn't been done or that the person I spoke to previously has done it wrong.
It's the last thing you need after a crash.
They don't return calls or emails, in fact there's no contact at all unless I've phoned them.
AVOID THIS COMPANY they're a joke!”
“DO NOT USE, NOT TO BE TRUSTED. I have had nothing but trouble communicating and getting anywhere, it has taken 4 and a half months since my consultants appointment to still not have one and it will take a minimum of a month more to get the mess up of information I do have complete at addition costs using there special orthopaedic consultant. I have been lied to, miss communicated with, left in the dark, totally had over by this rabble of un professional idiots. they can stick the claim I'm not interested any more they have worn me out, made me ill and totally savaged me with miss information. PLEASE AVOID THE COMPANY AND PREMEX”
“They were useless in getting my car accident claim sorted. They don't phone back - evade calls and are economical with the truth. Avoid using them at all costs.”
