Misfits Market Reviews

Name: Misfits Market
Rating: 1.43

1.4 Rating 323 Reviews

7 %

of reviewers recommend Misfits Market

Company Reviews

Questions

Metrics

1.4

Based on 323 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Misfits Market made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Misfits Market 5 star review on 4th March 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your ad for FRESH vegetables/ FOODS are misrepresenting. In the event my box is delivered to my door, I receive mismatched vegetables. Half are rotten. I’m ok with ugly. Money is wasted on your rotten merchandise. Overall, delivery is horrible. I discover more orders down the corridor by the mailbox’s. Really???? My order was due MONDAY MARCH 8th. Confirmation was issued for Tuesday delivery. Today is MARCH 14th and “lo and behold” the box was dropped off by a different entrance.”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We would never send any food that was not safe to consume and our Customer Success team would like to look into your concerns further. To do this, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“We were very happy with the vegetables. Huge radishes beautiful Kale and Collard greens. Some veggies were occasionally damaged they are misfits but for the most part no complaints. Freezing weather did affect them during the 2 snowstorms in the northeast and they credited us and added a different insulation rather than the thick paper. No problem there. I figured cold that could be a problem so just ordered vegetables that could take the extreme cold.Availability was frustrating as many vegetables offered were out and so you were choosing from a very limited list. I guess understandable. We tried to figure out the best day to order for more choices but it did not make a difference. The substitution in our last box was not so great as red leaf lettuce rots so quickly I dont buy it from the regular grocery store and I had ordered endive 2 heads no less and got 2 huge heads of red leaf lettuce half of which had to be tossed. The major problem we had this week we got a message saying that our bank refused the draw. We contacted the bank and we were told there was no attempt to draw. After multiple emails we missed our order day waiting for replies and in frustration to get it resolved my husband asked them to call to which he was told they are not set up for that. It seems they don't need our orders here and it is not worth it to them to get it straightened out.”

Helpful Report

Posted 3 years ago

We're pleased to read you have enjoyed the produce we have sent to you. Thank you for taking the time to leave your feedback with us. We definitely do want you to be with us and would love to continue to send our boxes to you. We checked into this with our Customer Success team and after reviewing your charge history we re-confirmed that we did in fact attempt to charge for this order twice on 3/10/21. Due to the various scheduling and logistics requirements of shipping our boxes to arrive at your location, we are not able to attempt to bill your payment method a third time if the second charge attempt is also declined (https://help.misfitsmarket.com/en_us/my-payment-was-declined-SJdUwuYxu). Whenever we attempt to charge for our service we do not have control over whether the financial institution allows it to process or not. Therefore, this would need to be discussed with your financial institution as to what could be happening on their end. In the meantime, we welcome you to enter another payment method in your account to see if that helps for a future order. Instructions can be found on how to do this here: https://help.misfitsmarket.com/en_us/change-my-payment-method-rJRaNbmmP We appreciated you reaching out to our Customer Success team. We currently do not provide phone support and our Customer Success team is more than capable of assisting you via email as they have in the past. If you have any questions about this or need anything further from us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Terrible. They send you not oddly shaped veggies (which would be fine) but overgrown produce. Their selection for your box (because they pick, not you) doesn't make any sense. For instance, I got two potatoes for the week. A very stingy box. Worst of all, only two of the items had the organic label. The rest, as far as I see, is not organic, even though they say it is. Why no label? are we supposed to just believe what they say? It doesn't make any sense. A total rip off.”

Helpful Report

Posted 3 years ago

Thank you for posting and giving us a try. All the fruits and veggies we offer in our core subscription box are non-GMO and certified organic. We work with carefully selected, certified-organic growers and we source only high-quality produce from our list of farms & partners. As misfit items, you may see differences in size, packaging, and labeling, as in this case. However, rest assured these items are still certified organic. We also wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. We appreciate your feedback and opinion on this and have shared it with our team. If you have any further questions, please let us know by reaching out to us at https://www.misfitsmarket.com/contact-us. Also, for more information on our sourcing philosophy, please visit https://www.misfitsmarket.com/sourcing.

Posted 3 years ago

“The second box I received was wet and the produce was moldy and had a rotten smell -threw all of it away. Since my first box was great, I contacted customer service in hopes they would make it right. Never did hear from customer service after 2 attempts so I cancelled.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and we're sorry your second order experienced a delay that affected the quality of your box. Our Customer Success team appreciated the chance to make this right for you with a full refund and a credit on your next order with us. We truly are grateful for you being apart of our community and look forward to sending your next order. Please do not hesitate to reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Never received my box even the tracking said it was delivered. On top of that I have to wait to get someone from customer service to answer back from an email. They don't have a phone number so I can actually talk to a person and get it resolved today. So frustrating.”

Helpful Report

Posted 3 years ago

We're sorry to read your order is missing after delivery. Our Customer Success team can help and we appreciate you contacting them at https://www.misfitsmarket.com/contact-us. A Customer Success representative has reached out to you via email on 3/10/21 as well as 3/12/21 to touch base with you regarding this order. They have not received a response and we would like to work to resolve this as soon as possible. When you have a moment, please respond to their message so they can address your concerns. Thank you so much.

Posted 3 years ago

“I ordered from them I paid almost 60 dollars , I got a box of vegetables. The lettuce , collard greens basically all the leafy greens were bad and almost molded . I didn’t put everything in the fridge the next day the smell was horrible . I have never bought produce and had to refrigerate ASAP !!!”

Helpful Report

Posted 3 years ago

Thank you for your review and for providing your feedback regarding this order. We're truly sorry to see your leafy greens were affected on the way to you, as you should expect high-quality items in your box. We send all boxes fresh and we have shared this with our team for further review. In the meantime, our Customer Success team appreciated the opportunity to work on this and they have refunded your base box and shipping charge. Thank you so much for your patience; please let us know if you have any further questions at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I heard about this company through a family member and I loved the idea of it, taking produce that no one else was going to eat and keeping it from being wasted is great because I know how much food goes to waste for being a little damaged or not perfect enough for grocery stores. However, execution on this 'solution' is not good. So the way the website works is that you can 'build your box' 4-5 days before it will be delivered (i.e. I would build on Monday to get the box on Saturday). However, when building the box items are sorted into 3-4 categories and you have to choose a certain number of items from each group (even if you don't want them?) Typically I plan out meals for the week on the Thursday/Friday before and go grocery shopping on Saturday. This box made it completely impossible to plan. On my first box I planned fajitas because one of the things I was sort of forced to get was limes as I just needed another pick from that category and I didn't want to waste. I made plans for all the veggies I was supposed to get in the box but was very disappointed when it arrived. I had some squash in the box that had been thrown in together with everything else causing my green peppers to be smashed (no big deal I just was going to cut them up anyway) but they didn't include sweet potatoes I had ordered and seemed maybe instead they sent me more limes?? I received 4 limes, in what world is that 1-2 servings of lime?? Needless to say I wasn't terribly impressed, but in the name of fairness I decided to give them one more chance, but the second box was even worse than the first! At least I was able to use everything in the first box. The second box was two days late. They said it might be held up by the snowstorm, but there was absolutely no more snow and should not have been delayed because of that (so I had to make plans and go shopping without being sure of what/how much produce I would be getting from Misfits). In my second box I ordered romaine lettuce, green leaf lettuce and spinach, it seems as though they just substitute if they don't have what you actually ordered, which is absolutely ridiculous since they're limiting your choices so much in the first place but I received RED leaf lettuce (seemed much more bitter than the green) and two bunches of spinach with no other lettuce to speak of. This was not in my plans-so now what was I going to do with all this spinach? (which still had the roots and was covered in dirt that got everywhere in the box) I also didn't get the broccoli that I ordered and the tomatoes I got were very soft (they were supposed to be beefsteak so soft to the touch is not what I anticipated.) And when I cut into the onion I got it was rotten inside. I ended up going to the store to get $15 more dollars in produce to replace what I NEEDED for the week. This service is not convenient and doesn't save me any money because I honestly end up with a lot of produce I don't know what to do with. You'd be better off simply buying what you WANT from the store than getting a box of random stuff of questionable quality.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and we're sorry you were not pleased with some of what you received. Weather-related delays affect the entire logistics chain. So even though the weather may not be severe in your immediate area delays can still occur. Fortunately, weather delays while out of anyone's control is not the norm. We would like to look more into this for you but we will need some more information to identify your account. Please reach out to us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can help. Thanks.

Posted 3 years ago

“Not worth the money. I can do better at aldi’s. Just liked the thought of delivery”

Helpful Report

Posted 3 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I keep finding bugs and moldy produce in my boxes....it’s seriously not worth it!”

Helpful Report

Posted 3 years ago

Thank you for your message. Misfits Market strictly adheres to Good Manufacturing Practices (GMPs), industry standards that maintain quality products. Among them is ensuring that masks, disposable aprons, hairnets, beard nets (if applicable), sleeves, and gloves are worn at all times by employees when working with food or packing. Also, we constantly clean our refrigerated facility during and after shifts and sanitize frequently. We also freshly pack our boxes on the day they are picked up by our third-party shipping partners. Including packing materials to keep them fresh on their journey. We would like to investigate what happened, but we will need some identifying information from you. Please reach out to us at https://www.misfitsmarket.com/contact-us so we can look into this as soon as possible.

Posted 3 years ago

“Other than one order getting waylaid a few days due to a significant snowstorm in the East Coast, we have been very pleased with the product, packaging, and account flexibility of Misfits Market. I am very happy to recommend this service.”

Helpful Report

Posted 3 years ago

Thank you so much for your recommendation. We are pleased to serve you and are happy you have chosen us.

Posted 3 years ago

“I have had a great expirence with Misfits. It is exciting to be able to pick my veggies for my next shipment. They look as good if not better than the produce on the store shelves. They use minimal packing material which I love. The price is great for the value, looking forward to being a customer for a long time!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post your experience with us. It was our pleasure to send and we're happy you enjoyed the value. We look forward to you being apart of our community for a long time as well!

Posted 3 years ago

“I'm writing this a bit prematurely but I'm going to either pause or cancel my subscription after my *first* (partial) shipment until I can have more confidence in this company. I ordered a huge amount of food, $194 excellent deal. I'm postCOVID and, with "long haulers" (it's a thing —you'll hear more about it soon), figured I need to eat as healthy as possible, still too sick to go out... I was psyched at finding this 'solution'. They sent two packages, two tracking numbers, via LaserShip (replace last letter with a T, more accurate). One of them got hung up in the system and LaserShip's all-but-useless virtual assistant told me it was an invalid number. The other one was ***left on the ground outside my tower building of hundreds of tenants after not even reflecting an "Out For Delivery" status.*** Luckily, a staff member saw/retrieved it and phoned me to come downstairs. This was after I'd seen bad reviews and put in special delivery instructions to NOT LEAVE IT outside my door without knocking. Sooo... since Misfits insists on using such an unreliable logistics service (and, in my city, FedEx isn't much better)... I just don't have time to play around with these people. I'm hoping I get the other box ok tomorrow...? Btw, their packing is terrible too. All my pantry products were filthy with lettuce dirt and, on the bottom, things were mashed up pretty badly. I mean... some brown paper *layers* maybe...???”

Helpful Report

Posted 3 years ago

Thank you so much for ordering with us. We're sorry about any confusion regarding the delivery status of this order. The tracking information provided by our third-party shipping partners can take up to 24 hours to update after movement of your package. Since you are receiving two boxes for this order, you would receive two tracking numbers and the status of where they are in their journey may be different depending on when each tracking number is updated. However, they both will be delivered to you and we're sorry if one of these boxes experienced a delay. Due to the current pandemic, many carriers have modified their delivery protocols and may not always come to your door. In general, all carriers are obliged to deliver parcels to the recipient's location (lobby, entry, or office in an apartment building) but are not required to follow special instructions. However, we will certainly note this with them on your behalf. Thank you for contacting our Customer Success team so they can check into your concerns. We use packaging intended to keep your produce fresh and protected in transit. We also pack every box fresh the day it is picked up by our shipping partners. We're disappointed any of your produce was affected in a negative way and our support team definitely wants to take a closer look at this so it does not happen again. We currently provide support via email and do not offer phone support. However, our team is more than capable to assist our customers via email. Our Customer Success team has reached out to you in response to your message. Please let them know if you have any further questions by responding to your ticket/email. You can also reach us at https://www.misfitsmarket.com/contact-us. Thank you for your patience.

Posted 3 years ago

“Well first shipment was fantastic all neat and pack to perfection 2nd shipment missing most of my order and was bill for all of it. Packing looked like it was thrown in Going to cancel subscription. I should of read reviews. There is no phone number to speak your concern they take your money.”

Helpful Report

Posted 3 years ago

Thanks for your review. While we're happy to read your first order was fantastic, we're disappointed your second order missed the mark. Our Customer Success team does not currently provide phone support but they were happy to address your concerns the day you contacted them and make sure this was resolved. We thank you so much for your patience. We are pleased to continue to send our boxes to you and we hope you enjoy them just as much as your first. If you would like to contact us for any reason, please reach out to us via our contact form at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I received my first box and was upset when I opened it. The lettuce was rotten and slimy green stuff had gotten all over everything. The apples were mush. The tomatoes were smashed. The squash was slimy and bruised. These are only a few examples. There was absolutely nothing edible in the box. It looked like it had all been picked out of the trash. And the packaging? Misfits touts great packaging. Not so! Everything was thrown into the box and a plastic ice pack was thrown over that. There was no special handling at all. It's like they just didn't care. And customer service? Well, there is none. They won't pick up the phone. They won't respond in chat. They won't answer email. Do not order from this company!”

Helpful Report

Posted 3 years ago

Our customers are important to us so we appreciate your feedback. We're sorry you were not pleased with your order and our Customer Success team wants to help. We currently do not provide phone support but our team is fully capable of assisting you via email or chat. So, please contact us at your earliest convenience at https://www.misfitsmarket.com/contact-us. Please include information such as your order number or the email associated with your account as well. Thank you so much.

Posted 3 years ago

“They are a scam, they pay people to post pictures on social media of beautiful hand crafted boxes of perfectly ripe produce but what you get is a box of garbage and mold. Horrible customer service..”

Helpful Report

Posted 3 years ago

Thank you so much for reaching out to us. We appreciate our Misfits Market community and can assure you any pictures shared by our customers are based on their desire to share their haul with others. We're disappointed you received anything that would not meet our standards. We pack all of our boxes fresh the day they are picked up by our third-party shipping partners. We would never send anything that was not safe to consume so thank you for notifying our Customer Success team about your concerns. The representative that assisted you was happy to make this right and refund this order in full. We apologize for any inconvenience you experienced regarding this order and we're here if you should need us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Never received my first order or 2nd order!!! The distribution warehouse is literally 5 minutes from my house!! I was so excited to have this come to my door every Friday! Both shipments did not show tracking, besides the fact that shipping is pricey!!”

Helpful Report

Posted 3 years ago

Thanks for reaching out. We use third-party shipping partners to send our boxes to your door for a modest shipping fee of $5.50 no matter the size of the box you choose or the location of delivery. We're disappointed to read your orders are delayed. This is not the norm and our Customer Success team will be happy to check on the status of this with the shipping partner for your area. In order to check into this further, we will need identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I really wanted to love this. But the quality of the produce was not good and it seemed to spoil fast. I had a squash starting to rot just a day after I got the box. Also common to have items missing. Cost is about the same as if I bought from my local store, but a worse value since it's not as fresh. Cancelled after 3 boxes.”

Helpful Report

Posted 3 years ago

We wanted you to love as well and appreciate your review. We send all of our food fresh and expect you to receive it in that condition. We would never send anything to you that was not safe to consume and our team would like to investigate this further. Please send us information that will help us identify your account such as an order number or an email associated with your account. We can be reached at https://www.misfitsmarket.com/contact-us at your convenience.

Posted 3 years ago

“Irony like that I can't pick what I want.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to post your review. We wanted to share some exciting product developments with you that you may not be aware of. While we do offer "mystery" boxes, we also offer the ability for our customers to customize their boxes at no extra charge. Many of our customers have told us they enjoy having the flexibility to choose what is in their boxes. We hope that if you haven't already you will try our customization feature. If you have any questions, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My first order was exceptional. The choices were in keeping with my needs and the quality was very good. After that, the choices became mundane, especially in the "select 6 category", and the quality wasn't as good. My third delivery (after skipping a week because of the poor choices offered) was a big disappointment. Today I canceled my subscription. I will mask up and return to my local farmstead.”

Helpful Report

Posted 3 years ago

We're very passionate about the customer experience so we don't want you to be disappointed. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“My first order shipped on time, arrived 3 days late due to bad weather, so reserved judgment on quality (quantity not particularly scant - about what expected) as several items were inedible due to having frozen then thawed. They did refund $6 of the $28 order when I reported it. Second order shipped/arrived on time but quality and quantity worse than first. No cooling pack in this box, inadequate packing material in an overly large box allows items to jostle and bruise to the point of mushiness. If all you ever order are root vegetables and hard squashes, might work well for you, but everything else is a disappointment.”

Helpful Report

Posted 3 years ago

Thank you for your review. We're sorry these orders were affected in transit. You should expect to receive quality food and our team would like to help. In order to do this, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us as soon as you have time.

Posted 3 years ago

Misfits Market is rated 1.4 based on 323 reviews