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Missguided Reviews

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

2.7

Based on 1,069 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Missguided 1 star review on 21st November 2021

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Missguided 5 star review on 1st October 2020

Missguided 4 star review on 9th September 2020

Missguided 4 star review on 9th September 2020

Missguided 5 star review on 28th August 2020

36

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“USPS lost my return package. I was going back and forth with them for weeks. Probably the worst courier service ever. The location I went to has a bin specifically for returns that you can just drop off- worst decision ever. With this method you don’t get a receipt which means no proof of return. FYI always go to the window to get a receipt. I check on the status and see only a label was created. When I contact them to see what’s the issue, their claim is well we see the label was created and not that you dropped it off. Smh! There should not be an option to just leave packages if you’re just going to turn around and tell people the never brought in their packages. Anyway, I was able to speak with someone at misguided, Charlotte R, who understood and I was able to get my refund. Lesson- always get a receipt, have them scan your package!”

Posted 2 years ago

“I received an faulty item but Charlotte R helped me out with free express shipping so i would receive my new item hopefully in time for my vacation. Also she sorted out some refund problems I experienced. Thank you again!”

Posted 2 years ago

“Anna was so helpful on live chat customer service! She helped me with everything I need and walked me through patiently.”

Posted 2 years ago

“best customer service with Charlotte”

Posted 2 years ago

“Anna from customer service was fantastic, my order never had its discount and she sorted it straight away. Brilliant customer service.”

Posted 2 years ago

“It was really quick and helpful help i got from Anna. We solved the problem and I am a very satisfied customer. Can not say anything but thank to Anna.”

Posted 3 years ago

“Anna was very friendly and helpful with my returns questions. And quickly help me with my problem.”

Posted 3 years ago

“Delivery issue.. Resolved straight away on live chat with "Anna" most helpful & sorted situation out helpfully & professional thanks.”

Posted 3 years ago

“Yasmin was very helpful and friendly and managed to get my refund sorted quickly 😀”

Posted 3 years ago

“I spoke to Yasmin on live chat regarding a parcel I haven’t yet received . Yasmin was extremely helpful quick to respond and restored my confidence in using misguided as I do order quite frequently”

Posted 3 years ago

“Brilliant customer service by Anna problem solved with in seconds”

Posted 3 years ago

“Great customer service! Refunded me within minutes”

Posted 3 years ago

“Spoke to Bilal who was very helpful, straight forward questions and answers. Brilliant service!”

Posted 3 years ago

“Alice was super helpful! I realised the discount code hadn’t applied after my confirmation came through so quickly went onto the live chat. Alice was kind enough to get this applied and the discount amount refunded, every little helps during these times. Thanks so much Alice.”

Posted 3 years ago

“Anna was super helpful sorting out my returns as the shop listed in Laverstock as print in store is incorrect, they do not have printing facilities. She cancelled it so i could recreate the returns”

Posted 3 years ago

“I used the live chat to speak to Meghan, she was extremely helpful and pain free unlike a lot of customer service chats from other companies.”

Posted 3 years ago

“Megan was amazing at replacing my order Hermes had weirdly decide to send back to Missguided. Delivery refunded and same order sent out with next day delivery with the discount I'd applied originally too! Most efficient customer service I've had with Missguided, and the most useful too.”

Posted 3 years ago

“I have recently become a new customer and purchasing almost every other day over the past weeks. The delivery, service and clothing has been brilliant. I have just experienced my first problem as I had some items missing from my delivery but I spoke to Megan online and she was really helpful and a credit to Misguided. I won't let this deter me from continuing to order tho as it was Black Friday and I am sure they were inundated.”

Posted 3 years ago

“I chatted with the lovely Anna today. She has been very helpful by adding a promotional code that I received by email 1 day after my order. This has really helped me out and I really appreciate it. Anna was very attentive and efficient. A star customer service, Thank you very much!!”

Posted 3 years ago

“Dealt with Anna over a live chat, super helpful and sorted my query really quickly. Thanks Anna”

Posted 3 years ago

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Missguided is rated 2.7 based on 1,069 reviews