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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobile Help works for you. You're the boss.”

Posted 3 years ago

“too expensive”

Posted 3 years ago

“Took a very long time to respond to the call button”

Posted 3 years ago

“I have send back the supply you sent . I got my botton with someone else. I just didn't under stand it s use. For now I am staying with the one I have. Thanks”

Posted 3 years ago

“The wrist band is too short”

Posted 3 years ago

“Band holding pennant is too bulky & when wet-stays wet for quite a while. The button that's spoken into needs a longer charge life. You've got a good product but a few things need tweaking.”

Posted 4 years ago

“No particular comments”

Posted 4 years ago

“This device satisfied our expectations excellently. However, family support now taken over the support role, so the MobileHelp is no longer required.”

Posted 4 years ago

“We've been looking for a product like your watch for quite a while. We love the product. BUT battery does not hold a charge consistently and takes 3 hours to re-charge fully. Online HELP has been superb! Specifically Miss Casandra by phone; also several others whose names i don't have. All spent a lot of time trying to help find solutions. Truly exceptional service!”

Posted 4 years ago

“I know it works because accidently hit the button and you called. Haven't had to use so I can't say anything else!”

Posted 4 years ago

“I have had this service for only 2 weeks so I can only say that the customer service is getting this service was good.”

Posted 4 years ago

“It is too new to review any further”

Posted 4 years ago

“So far everything is fine, I have had the devise for couple of weeks.”

Posted 4 years ago

“I recently assisted with the purchase and setup of MobileHelp. The purchase went wonderfully. Nice guy helped us and did everything right. Cue to three days after the system came in and we had to get her ready for travel. The girl who helped us then was so rude it wasn't funny. Asked for her manager to call me, but needless to say, never got a call. I shudder to think what it would have been like had I not been there to help her get ready. There needs to be an option to set up travel plans online, rather than call. Banks do it, so it would be very simple for MobileHelp to do it as well. Then maybe you wouldn't get someone with an attitude who should actually be KIND dealing with our elderly. Please don't be the company that is only nice while you are making a purchase.”

Posted 4 years ago

“This far it has been very good and dependable and hasn't run out of time before I'm ready to go to bed. Fortunately I've not had to push the help button, but I feel good knowing it will work if I need to!”

Posted 4 years ago

“I am pleased with Mobile Help!!!!!”

Posted 4 years ago

“I’ve only been with you a short time, so far so good. I want to thank you for getting help with my mother needed it, it’s a little bit of peace of mind for me and my siblings knowing that my mother who lives by herself will be safe in her home, I will be able to get help and assistance with that she can or not, I do think it’s a shame because my mother has Medicare that she has to pay $30 a month and she’s almost 92. She worked all her life and she has to pay,With people who never worked a day in their life get everything for free. Thank you again for Killeen family.”

Posted 4 years ago

“Easy to set up and activate but I have not had it long enough to evaluate its effectiveness.”

Posted 4 years ago

“The people I've talked to have been very helpful. The only things I have a problem with I am supposed to have fall protection so far I have fallen two times and neither time did it detect the fall. Also the button you have to charge every day I keep forgetting to put it on. Also wearing both buttons is a little bulky.”

Posted 4 years ago

“picks up bumps that i did not notice got a call if everything was ok”

Posted 4 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews